Phone Does Not Ring - AT&T MERLIN LEGEND Release 3.1 System Manager's Manual

Phone Does Not Ring

If the light is off, change the console back to the normal operator position
by pressing the Feature button and dialing
button. Go to Possible Cause 8.
Possible Cause 8: The telephone may be defective.
What to do: Test the telephone by replacing it with a similar telephone that you
know is working properly.
If the replacement telephone can make outside calls, then replace it with
the original telephone and check again. If the original telephone still
cannot make outside calls, then the original telephone may be defective.
Call the AT&T Helpline at 1 800 628-2888.
If the replacement telephone cannot make outside calls, there may be a
problem with the system wiring or the control unit. Call the AT&T Helpline
at 1 800 628-2888.
Phone Does Not Ring
Possible Cause 1: The phone's ringer volume control is set too low.
What to do: Adjust the volume control up while the phone is idle and the
handset is in the cradle. From another extension, dial the extension where the
problem is.
If you can now hear the phone ring, you have solved the problem.
If the phone still does not ring, go to Possible Cause 2.
Possible Cause 2: The Do Not Disturb feature is turned on.
What to do: Check the green light next to the programmed Do Not Disturb
button to see if Do Not Disturb is turned on.
If the green light is on, then Do Not Disturb is turned on. Press the button
to deactivate the feature and to turn the light off. From another extension,
dial the extension where the problem is. If the phone now rings, you have
solved the problem. If not, go to Possible Cause 3.
If the green light is not on, then Do Not Disturb is not turned on; go to
Possible Cause 3.
Possible Cause 3: The Forward feature is turned on.
, then touching the Drop
Troubleshooting the System
8–7