Applications - AT&T MERLIN LEGEND Release 3.1 System Manager's Manual

Applications

Applications
The system allows you to take advantage of various types of call handling and
system management add-on software and/or hardware products (applications),
including voice mail and messaging; call accounting and reporting; and call
management, call distribution, and reporting.
In addition, Centrex services are supported by (not supplied by) the system;
Centrex is supplied by the local telephone company. The system also allows the
use of the Primary Rate Interface (PRI) platform for accessing services you can
subscribe to from AT&T.
This section provides an overview of the applications and services that you can
connect to the system. If you're considering adding any of these products to
your system, see the following system reference guides for more information:
Equipment and Operations Reference for information about some
considerations you will need to take into account, for example, the
hardware and software required. Also included in that document is an
overview of the system programming required to set up applications.
System Planning for planning instructions
S ystem Programming for detailed system programming instructions
The documentation for specific products and services provides the most
detail. None of the system guides present full information about the
operation and installation of specific applications. (Applications, are,
however, installed by AT&T.) Consult your AT&T representative after you
review the system guides.
IMPORTANT:
There are important differences in how applications function in the system's
different modes of operation (Key, Hybrid/PBX, or Behind Switch). Also, there
may be interactions between an application and certain system features. For
more information, see the Feature Reference or contact your AT&T
representative.
As you review information about the available applications, ask yourself and
your AT&T representative the following questions:
What adjunct hardware and software are required for the application?
Does a UNIX system, DOS, or Windows environment match my
expertise or that of others who will use the application?
How will the application work with the features and settings already
programmed for the system?
Are additional line/trunk and/or extension modules necessary to
accommodate the application?
4–50
Features and Applications