AT&T Merlin II Feature Module 2 Manuals

Manuals and User Guides for AT&T Merlin II Feature Module 2. We have 6 AT&T Merlin II Feature Module 2 manuals available for free PDF download: System Manual, Data Communications Manual, Installation Ans Getting Started Manual, Planning Manual, User Manual

AT&T Merlin II Feature Module 2 System Manual

AT&T Merlin II Feature Module 2 System Manual (242 pages)

COMMUNICATIONS SYSTEM

Brand: AT&T | Category: Telephone System | Size: 1.51 MB

Table of Contents

Table of Contents
3
About the MERLIN II Communications System
4
Section 2: Reference
5
Overview
7
MERLIN II System Features
8
- Abbreviated Ringing
  11
- Account Code Entry
  11
  - Allowed Lists
    12
  - Attendant Barge-In
    14
- Auto Answer-All
  16
  - Auto Answer-Intercom
    17
  - Auto Intercom
    18
- Automatic Line Selection
  19
  - Automatic Route Selection
    20
  - Basic Telephones
    25
  - Behind-Switch Operation
    26
  - Call Coverage
    30
  - Call Forwarding and Follow Me
    31
- Call Park
  33
  - Call Pickup
    34
  - Call Pickup Groups
    35
  - Call Report
    36
  - Call Restriction
    39
  - Centralized Programming
    43
- Coverage Inhibit
  48
  - Dialing Timeout Interval for Rotary Lines
    49
  - Direct Inward System Access
    50
- Do Not Disturb
  65
  - Extended Station Status
    66
  - Flexible Numbering
    69
  - Forced Account Code Entry
    73
  - Group Call Distribution
    76
  - Group Listening
    78
  - Hold Disconnect Interval
    81
  - Intercom Dial Tone
    83
  - Last Number Redial
    86
  - Leave Word Calling
    87
  - Line Pickup
    91
  - Line Representation
    110
  - Line Request
    110
  - Loudspeaker Page
    111
  - Manual Signaling
    112
  - Night Service
    122
  - On-Hook Dialing
    131
  - Outside Auto Dial
    133
  - Personal Speed Dial
    135
  - Personalized Ringing
    136
  - Reminder Service
    141
  - Ringing Options
    146
  - Saved Number Redial
    148
  - Send Message
    149
  - Simultaneous Voice and Data Calls
    152
  - Special Characters in Programmed Dialing Sequences
    155
  - System Renumbering
    158
  - System Size
    159
  - System Speed Dial
    160
- Transfer Return Identification
  169
- Transfer Return Interval
  170
- Volume Control
  174
Accessory Equipment
175
- Control Unit Modules
  181
- Frequency Generator
  183
- General Purpose Adapter
  184
- Headset and Headset Adapter
  187
- Loudspeaker Paging System
  189
- Music Coupler
  189
Introduction
193
Button Code Administration Procedures
194
Administration Button Codes
209
Menu-Driven Administration Procedures
213
Voice Terminal Features and Programming Codes
230

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AT&T Merlin II Feature Module 2 System Manual

AT&T Merlin II Feature Module 2 System Manual (224 pages)

Call Management System

Brand: AT&T | Category: Telephone System | Size: 0.99 MB

Table of Contents

Table of Contents
3
How to Use the CMS Documents
5
Index
7
Overview
8
Key Concepts
9
A Typical CMS Application
12
Key Facts and Considerations
15
Overview
17
Duplicating the CMS Diskette Duplicate
19
Installing the CMS Software
21
Setting the Time and Date
23
Using Your PC with CMS
25
Overview
30
Getting Started
32
Building or Editing Shift Configurations
34
Assigning Agent Ids
50
Administering Lines and Line Groups
53
Setting Options
57
Selecting Exceptions
60
Assigning External Alerts to Exceptions
62
Backing up Shift Configurations
76
Overview
78
The Administrator/Supervisor's Responsibilities
80
The Attendant Console
81
Startup Procedures
85
Making Agents Available for CMS Calls
89
Monitoring Call Management
92
Dynamic Reconfiguration
104
Overview
126
The MERLIN II System Voice Terminal
127
Selecting a Voice Terminal for Your Agents
130
Programming a Voice Terminal
134
Overview
147
Types of CMS Reports
148
CMS Reports
161
How to Generate Reports
162
Overview
170
Startup Problems
171
Warning Messages
174
Call Management Problems
179
System Errors
183
Voice Announcement Unit Problems
184
External Alert Problems
185
Printer Problems
186
Agent Problems
188
Managing Calls if CMS Is Disabled
191
Overview
194
Quick Reference Guide to Your PC Keyboard
195
Quick Reference Guide to Entering and Editing Data
196
Quick Reference Guide to Dynamic Reconfiguration
198
Map of Screens for CMS Administration
199
Map of Screens for Call Management
200
CMS Terms
201
CMS Status Screens
201
- Cms Terms
  202
- Cms Status Screens
  208
- System Status Screen
  208
- Line Status Screen
  213
Cms Reports
215

AT&T Merlin II Feature Module 2 Installation Ans Getting Started Manual

AT&T Merlin II Feature Module 2 Installation Ans Getting Started Manual (77 pages)

Call Management System

Brand: AT&T | Category: Telephone System | Size: 0.77 MB

Table of Contents

Table of Contents
3
Introduction

6
- Upgrade Information
  6
- What's in this Manual
  7
- Key Terms
  8
Step 1: Planning Your System

9
- Key Facts and Considerations
  
  10
- System Considerations
  10
- Supervisor's Console and Agent Voice Terminals
  10
- Line Assignments
  10
- Station Assignments
  11
- Line Group and Agent Split Considerations
  11
- External Alerts
  11
- Other Considerations
  11
Step 2: Administering Your MERLIN II System for CMS

12
Step 3: Installing Your Hardware

16
Step 4: Installing Your Software

30
Step 5: Starting CMS and Entering Data

35
- Starting CMS
  35
- Entering Data
  36
- Editing Data
  38
- Using the Help Screens
  38
Step 6: Identifying Your Agents and Lines

39
- Creating an Agent Directory
  
  39
- Administering Lines and Line Groups
  
  41
Step 7: Building a Shift Configuration

43
- Initial Settings
  43
- Managing Calls During the Day and at Night
  44
- Selecting Aconfiguration
  44
- Selecting and Displaying Aconfiguration
  44
- Renaming Aconfiguration
  45
- Administering Splits
  46
- Administering Line Group Options
  47
- Administering Call Flow
  49
- Exiting CMS 4
  51
Step 8: Testing CMS 4

52
- Startup Test
  
  52
- Line Status Test
  
  53
- Agent Status Test
  
  55
- Voice Announcement Unit Test
  
  56
- Intraflow Test
  
  57
Step 9: Managing Calls

58
- Starting Call Management
  
  58
- Monitoring Call Management
  
  60
  - System Status Screen
    61
  - Split Status Screens
    62
  - Line Status Screen
    63
  - Events Log Screen
    64
- Dynamic Reconfiguration
  
  65
- Handling Calls at Night
  
  65
  - Selecting Night Service
    65
Step 10: Customizing Your CMS

67
- Setting System Options
  
  67
  - Service Level Limit
    67
  - Abandoned Call Threshold
    67
  - Alarm On/Off
    67
  - Flexible Message Length
    68
  - Business Name
    68
- Setting Exceptions
  
  68
  - Agent Exceptions
    68
  - Split Exceptions
    69
  - Line Group Exceptions
    69
  - Alert Exceptions
    69
- Monitoring Exceptions
  
  70
  - Setting Exception Thresholds
    70
  - Assigning External Alerts to Exceptions
    70
- Setting Call Flow Options
  
  71
  - Choose Startup
    72
  - Intraflow
    72
  - Intraflow Threshold
    72
  - Force Delay
    72
  - Answer Delay
    72
  - Automatic After-Call-Work
    72
Appendix A: Guide to CMS Screens

73

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AT&T Merlin II Feature Module 2 Data Communications Manual

AT&T Merlin II Feature Module 2 Data Communications Manual (86 pages)

Brand: AT&T | Category: Telephone System | Size: 0.62 MB

Table of Contents

AT&T Merlin II Feature Module 2 Planning Manual

AT&T Merlin II Feature Module 2 Planning Manual (43 pages)

Call Management System

Brand: AT&T | Category: Telephone System | Size: 0.67 MB

Table of Contents

Table of Contents
3
Overview

5
- About this Guide
  5
- The Planning Forms
  6
- Other CMS Documents
  6
- Upgrade Information
  7
Key Terms and Concepts

8
Key Facts and Considerations

11
- System Considerations
  11
- Supervisor's Console and Agent Voice Terminals
  11
- Line Assignments
  11
- Station Assignments
  12
- Line Group and Agent Split Considerations
  12
- External Alerts
  12
- Other Considerations
  12
A Typical CMS Application

13
Planning Your MERLIN II System: Part One

16
- MERLIN II System Planning Forms
  16
- Master Planning Form
  16
- Line Jacks
  16
- Line Assignments and the Voice Announcement Unit
  17
- Station Jacks
  17
- System Configuration Form
  19
- System Size
  19
- Line Representation
  20
- Attendant Stations
  20
- Transfer Return Interval
  20
- Line Type
  20
- Line Pools
  20
Planning Your Call Management System

22
- CMS Planning Forms
  22
- Line Button Planning Form
  22
- Console Button Numbering Sequence
  22
- Line Groups Planning Form
  23
- Line Group (Letter/ID)
  24
- Button Number (1 through 32)
  24
- Telephone Number
  24
- Line Type
  24
- Priority
  25
- Agent Directory Planning Form
  25
- Agent Splits Planning Form
  27
- Split (Number/ID)
  27
- Last Name, First Name, and ID
  27
- Position
  27
- All-Ring
  27
- Transfer-To-Split
  28
- Shift Configuration Planning Form
  29
- Shift Configuration Number and Name
  29
- Line Group, ID, and No. of Lines
  29
- Main Split
  30
- Secondary Split
  30
Planning Your MERLIN II System: Part Two

31
CMS Planning Forms

37

AT&T Merlin II Feature Module 2 User Manual

AT&T Merlin II Feature Module 2 User Manual (18 pages)

Basic Touch-Tone and Rotary Telephones

Brand: AT&T | Category: Telephone System | Size: 0.11 MB

Table of Contents

Table of Contents
3
Introduction
4
Placing Intercom Calls
5
Dialing Outside Calls
6
Dialing Outside Calls in Systems with Special Features
8
Placing Calls with Speed Dialing Features
10
- Last Number Redial
  11
- Saved Number Redial
  11
Answering Calls
12
Paging Co-Workers
14
Handling Calls with the Hold and Transfer Features
15
Setting up a Conference Call
16
Receiving Messages and Reminders
17
Notes
18

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