AT&T MERLIN LEGEND Release 3.1 System Manager's Manual page 199

Scenario 2: A Professional Office
Table 5–6, Continued
Staff Member Needs
Paralegals If a paralegal is not available, another
paralegal takes the call.
If the forwarded-to receiver is not
available, the forwarding extension turns
off the Forwarding feature and calls
receive voice mail coverage.
Data modules
Associates' Answer their bosses' calls when
Secretaries associates are not available.
and General
If a secretary is not available, the other
Secretary
secretary answers.
When no secretary is available,
voice mail coverage.
Each associate has a separate fax
number, but their faxes all go to a
single machine.
Office/System If manager is not available, voice mail
Manager answers. Occasionally forwards calls to
general secretary or works at another
desk.
Fax/modem
Feature/Application
Delayed Call Forwarding
(Release 4.0 and later systems
only) and Direct Voice Mail.
Calls ring twice at a
paralegal's phone. If the
person does not answer, the
call rings at an assigned co-
worker's extension. The person
receiving the call can transfer
it to voice mail if necessary.
Coverage to voice messaging
system application (Call
Answer Service)
No coverage. If a data module
is not available, calling party
gets busy signal. Most data
calls are outgoing, not
incoming.
Cover buttons for associates;
associates' secretary's Cover
buttons set for 2-ring delay;
general secretary's cover
buttons are set for 4-ring
delay, to handle calls when
associates' secretary is not
available.
Coverage to voice messaging
system application (Call
Answer Service)
Fax Attendant application and
fax mail
Coverage by voice mail
system and Forward/Follow Me
features
Fax Attendant stores faxes for
receipt when the fax line is
available
Continued on next page
Putting the System to Work
5–17