Putting The System To Work - AT&T MERLIN LEGEND Release 3.1 System Manager's Manual

Scenario 1: A Small Office
Table 5–1, Continued
Staff Member/Extension Needs
Office Manager
(System Manager)
Billing Clerk
Operator/Receptionist
Waiting Room
Lab
Staff Lounge
All Staff
Ability to generate reports on system use
As system manager, needs programming privileges and a
programming console
PC with modem
Fax machine
Quick dialing of insurance company numbers
Console with four incoming lines; if one line is busy, calls
automatically go to the next line.
Ability to notify the doctor of a waiting call without actually
calling her
Ability to switch calls to answering service after hours;
however, any staff members working after hours need to
be able to receive calls.
Ability to switch calls to office manager when no other staff
member is available
Ability to page staff members when not at their phones;
page should exclude certain rooms to avoid disturbing
patient care
If staff member is not at his or her desk to receive a
transferred call, it returns to the operator/receptionist so
she can page the person or take a message.
Ability to identify who's calling so the patient's record
can quickly be retrieved from the computer database
Outgoing calls restricted to local calls and 800 numbers
(for use by pharmaceutical company representatives)
Quick access to other labs
Outgoing calls restricted for toll calls
Ability to dial frequently used numbers quickly

Putting the System to Work

5–3