AT&T MERLIN LEGEND Release 3.1 System Manager's Manual page 64

Applications
Call accounting applications manage telephone usage by tracking and
sorting telephone costs and producing reports on costs.
A call management application answers and distributes calls to members
of a specified group, for example, ticketing agents.
Passage Way Direct Connect Solution provides an interface between an
extension and a PC with Microsoft Windows , as well as providing
useful utilities and allowing the integration of Windows applications with
telephone activities.
Group and personal videoconferencing and data exchange applications
allow multimedia interaction among people who work together but are
geographically distant.
In addition, the system provides support for special services, such as Centrex,
Basic Rate Interface (BRI), and Primary Rate Interface (PRI).
Figure 2 9 illustrates some of these applications.
Businesses can purchase some applications separately; others are integrated
to have a common interface. Most have settings that you can easily customize
to suit your company's needs. Some require additional hardware.
Chapter 4, "Features and Applications," includes an overview of available
applications. Of course, the documentation provided with the product is the
most authoritative. Once you have reviewed this material and found an
application that seems to fit your needs, contact your AT&T representative to
order the product or discuss it further.
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About the System