Calling Group Members Not Receiving Calls - AT&T MERLIN LEGEND Release 3.1 System Manager's Manual

Calling Group Members Not Receiving Calls

Calling Group Members
Not Receiving Calls
Possible Cause 1: The calling group member's telephone is not available.
What to do: Log the member in by doing one of the following:
Using the operator's or calling group supervisor's DLC, enter supervisory
mode by pressing the Feature button, dialing
button. Check the light next to the Auto Dial or DSS button for the
member's extension. It is off or is flashing when the member is
unavailable to take calls. Log the member in by pressing a programmed
Available button or by pressing the Feature button and dialing
pressing the Auto Dial or DSS button for the extension. Finally, check to
see whether calls to the calling group are received. If they are, you have
solved the problem. If they are not, go to Possible Cause 2.
At the member's telephone, do one of the following:
If the member's telephone has a programmed Available button and
the light next to it is off, the member is logged out. Log the member in
by pressing the button. Check to see whether calls to the calling
group are now received. If they are, you have solved the problem. If
they are not, go to Possible Cause 2.
If the member's phone does not have a programmed button
(including single-line telephones), log the member in by dialing
while off-hook on an SA or ICOM line. Check to see whether calls to
the calling group are now received. If they are, you have solved the
problem. If they are not, go to Possible Cause 2.
Possible Cause 2: The lines/trunks may not be assigned to the calling group.
What to do: Assign incoming lines to the calling group extension number (see
Chapter 3, System Programming) . If calls on these lines still do not reach the
calling group members, go to Possible Cause 3.
Possible Cause 3: The telephone may be defective.
What to do: Test the telephone by replacing it with a similar telephone that you
know is working properly. Program the buttons as appropriate.
If calling group calls are received on the replacement telephone, then
replace it with the original telephone and check again. If the problem still
persists on the original telephone, then the original telephone may be
defective. Call the AT&T Helpline at 1 800 628-2888.
If calling group calls are not received on the replacement telephone,
there may be a problem with the system wiring or the control unit. Call the
AT&T Helpline at 1 800 628-2888.
, and pressing the Hold
Troubleshooting the System
before
 
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