Individuals; Optimizing Your System - AT&T MERLIN LEGEND Release 3.1 System Manager's Manual

Optimizing Your System

Individuals

The following equipment, features, and applications meet the needs of
individuals at the company:
Executives. Executives use the Do Not Disturb feature to prevent calls
from ringing for meetings and conferences. They also use the
Authorization Code feature for calling from any extension using their own
calling privileges. Executives use MLX-16DP telephones. (See below for
a description of how executive calls are covered.)
Executive Secretaries. General calls come in for executives on
emulated DID lines/trunks. Personal calls for executives come in on their
own personal lines, which the operator/receptionist does not answer. The
system's Shared System Access (SSA) buttons allow the secretaries to
answer these lines. The bosses' SA lines do not ring. The system's Notify
feature allows them to visually alert their bosses when a caller is waiting.
When the callers request it, the secretaries can transfer them to voice
mail using the Direct Voice Mail feature. When a secretary is unavailable,
she uses either the voice messaging system (after hours) or another
secretary as backup. Each secretary has SSA buttons for each partner;
calls for a secretary's own boss ring immediately; calls for another
partner ring after a delay. When calls on SSA buttons are forwarded to
voice mail, they go to the partners' mailboxes. Secretaries use MLX-20L
telephones so that they can easily dial for their bosses.
Operator/Receptionist. At headquarters, callers who wish to speak to an
operator/receptionist, rather than to IS III's Automated Attendant, can
press . Both operator/receptionists use MLX-20L telephones
programmed as Queued Call Consoles (QCCs).
System Manager. The system manager manages one remote system
and one on-site system. For the more complex headquarters system
located at the same site where the system manager works, the Call
Management System (CMS) application offers a variety of reporting
options. At the West coast office, an SMDR printer produces reports. For
security reasons, the system manager uses password access to the
remote system. The system manager has an MLX-20L telephone and
uses SPM as part of Integrated Solutions III for the on-site system. For the
remote system, the standalone SPM provides functionality; the system
manager has a dedicated modem to ensure immediate access to the
remote system; her PC is directly connected to the on-site system.
Optimizing Your System
This section describes some features and applications that you read about in
the scenarios. They are highlighted here because they can significantly
enhance your system.
5–30
Putting the System to Work