Customer Support Information
Choosing Passwords
Passwords should be the maximum length allowed by the system.
Passwords should be hard to guess and should not contain:
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All the same numbers (for example, 1111, 666666)
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Sequential characters (for example 123456)
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Numbers that can be associated with you or your business, such as your
name, birthday, business name, business address, telephone number, or
social security number.
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Words and commonly used names.
Passwords should be changed regularly, at least on a quarterly basis.
Recycling old passwords is not recommended. Never program passwords (or
authorization codes or barrier codes) onto a speed dial button.
Physical Security
You should always limit access to the system console (or attendant console)
and supporting documentation. The following are some recommendations:
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Keep the system console and supporting documentation in an office that
is secured with a changeable combination lock. Provide the combination
only to those individuals having a real need to enter the office.
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Keep telephone wiring closets and equipment rooms locked.
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Keep telephone logs and printed reports in locations that only authorized
personnel can enter.
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Design distributed reports so they do not reveal password or trunk
access code information.
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Keep the voice messaging system Remote Maintenance Device turned
off.
Limiting Outcalling
When Outcalling is used to contact subscribers who are off-site, use the
MERLIN LEGEND Communications System Allowed Lists and Disallowed Lists
or Automatic Route Selection features to minimize toll fraud.
System Manager's Guide
A–19
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