Sharing Lines - AT&T MERLIN LEGEND Release 3.1 System Manager's Manual

Features

Sharing Lines

The simplest way to cover someone else's calls is to share a line with him or her.
This method is most appropriate in Hybrid/PBX and Behind Switch systems.
Listed below are the types of lines that can be shared:
Prime Lines (Behind Switch Only). In this type of arrangement, a person
who is covering for someone else has a line button that corresponds to
the covered person's prime line. You can adjust the ring timing (Ringing
Options feature) so that a call rings immediately at the covering phone, or
after a delay. If transferred calls come in on prime lines, they are
covered; otherwise, they are not. People who share prime lines can join
one another's calls, but you cannot use the system to assure privacy of
conversations. Instead, check with your Centrex provider or host system
manager.
Personal Lines (Key and Hybrid/PBX). If most or all of a person's calls
come in on a line assigned only to his or her extension, someone else
can also have a button for that personal line and cover calls. You can
adjust the ring timing (Ringing Options feature) so that a call rings
immediately at the covering phone or after a delay. Calls that come in on
SA or ICOM buttons, whether transferred outside calls or inside calls, are
not covered. People who share personal lines can join one another's
calls, and they can use the Privacy feature to assure that others don't
listen in.
Shared System Access Buttons (Hybrid/PBX only). Shared SA buttons
(called SSA buttons) offer a simple method for covering calls. The
extension being covered (called the principal extension ) has an SA
button that also appears as an SSA button on up to 16 other extensions.
(A covering phone can have up to 27 SSA buttons, but only one for a
given principal extension.) Ring timing options are automatically set so
that a call rings twice at the principal extension before ringing at any SSA
buttons, but the Send Ring feature allows the principal user to change the
ringing on SSA buttons so that calls arrive there immediately.
People who share System Access buttons cannot answer the same call,
but they can join one another's calls in progress; they can use the
Privacy feature to assure that others don't listen in. When Privacy is
required, a button should be programmed, because turning on the
feature prevents all other users of the SSA or SA button from joining
calls. Furthermore, the lighted button provides a reminder when Privacy
is on.
Features and Applications
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