Adding Operator Features - AT&T MERLIN LEGEND Release 3.1 System Manager's Manual

Adding Operator Features

NOTE:
This task requires an idle condition: Extension Forced Idle for this
extension jack.
Assign the jack, following the instructions for "QCC Operator Positions" in
the "System Operator Positions" section of System Programming ,
Chapter 3, or the summary programming instructions below.
NOTE:
This task requires an idle condition: System Idle.
Assign the lines/trunks to ring at the QCC, following the instructions for
"QCC Operator to Receive Calls" in the "Lines and Trunks" section of
System Programming , Chapter 4.
NOTE:
This task requires an idle condition: System Idle.
Assign the QCC queue priority level values, following the instructions in
"QCC Queue Priority Level" in the "Lines and Trunks" section of Chapter
4 in System Programming .
Assign optional operator features, as desired, following the instructions in
"Optional Operator Features" in Chapter 3 of System Programming .
When you have finished, file the form(s) with the rest of the planning
forms.
Programming Instructions
See the appropriate procedures in System Programming as noted in the task list
above.
Adding Operator Features
Use this procedure to add the following operator features (available in
Hybrid/PBX mode only):
For DLC and QCC: Operator Hold Timer
For DLC only: DLC Operator Automatic Hold
For QCC only:
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6–54
Managing the System
Hold Return
Automatic Hold or Release
Queue over Threshold
Elevate Priority
Calls-in-Queue Alert