Administrative/Support Staff Needs; Administrative/Support Staff - AT&T MERLIN LEGEND Release 3.1 System Manager's Manual

Scenario 2: A Professional Office

Administrative/Support Staff

Table 5–4 describes the needs of the administrative/support staff.
Table 5–4. Administrative/Support Staff Needs
Staff Member
Paralegals
Office Manager
(System Manager)
Bookkeeping
Department Members
Word Processing
Pool Members
Operator/Receptionist Takes calls to Listed Directory Number and remote
Needs
If a paralegal is not available, another in the group
picks up the call. If none are available, calls must be
recorded in the paralegal's voice mailbox with
password access to messages.
Each has a PC; they access data modules connected
to the LAN server.
Some calling restrictions
Ability to bill clients for phone time
Access to the phone system from an outside phone
Two shared Group IV fax machines
If the office manager is not available, calls go to the
general secretary.
PC with fax/modem for purchasing purposes
Ability to track and generate reports on calling usage
for client billback
Equipment to manage the system
If a bookkeeper is not available, another in the group
picks up the call. If none are available, calls must be
recorded in the bookkeeper's voice mailbox with
password access to messages.
Calling restrictions
If a pool member is not available, another in the group
picks up the call. If none are available, calls must be
recorded in the staff member's voice mailbox with
password access to messages.
Calling restrictions
access calls.
Ability to interrupt a call at a busy extension or one
with Do Not Disturb on
Ability to identify inside callers
Loudspeaker paging (except partners' offices,
conference room, and client meeting rooms)
Fax machine for general use
Putting the System to Work
5–11