System Description - AT&T MERLIN LEGEND Release 3.1 System Manager's Manual

Scenario 1: A Small Office

System Description

The system is set up for Key mode operation and uses the following equipment
and features to answer the needs of the staff:
Incoming Lines. Four lines associated with the office's Listed Directory
Number, plus a personal line for the physician and a dedicated line for
the office manager's fax machine.
Equipment. The following MLX telephones:
— MLX-20L telephones for the doctor's office and for the office/system
manager
NOTE:
The office manager's telephone is the system programming console.
— MLX-28D telephone for the operator/receptionist console
— MLX-10DP telephones (wall-mounted) for all other staff members and
locations
The system also includes Caller ID and the PassageWay Direct Connect
Solution application so the receptionist can quickly identify the caller and
access the patient's record on the PC.
To provide battery backup power to the system in the event of a
commercial power failure, an Uninterruptible Power Supply (UPS) is
installed.
Restrictions on Outgoing Calls. Calling Restrictions and Allowed List
features. All phones are unrestricted except the following:
— Staff lounge: Toll-restricted
— Waiting room: Toll-restricted with Allowed List for 800 numbers
— Examination rooms: Toll-restricted with marked System Directory
numbers (available from any phone) to call certain pharmacies
Transferring Calls. Operator/receptionist can transfer calls using the
Transfer feature with One-Touch Transfer and a Transfer Return Time set
to 4 (calls return to the operator/receptionist if the staff member does not
answer the phone by the fourth ring).
Coverage. Only certain extensions receive coverage. During office
hours, the operator/receptionist handles all calls except those to the fax
machine and to the physician's personal line. Occasionally people use
Forward or Follow Me features when they are working at another
extension or Remote Call Forwarding when they are out of the office.
Putting the System to Work
5–5