AT&T MERLIN LEGEND Release 3.1 System Manager's Manual page 200

Scenario 2: A Professional Office
Table 5–6, Continued
Staff Member Needs
Bookkeeping If a bookkeeper is not available, another
Department picks up call.
Members
If none are available, messages are
recorded.
Word If a pool member is not available, another
Processing picks up the call.
Pool
If none are available, messages are
recorded.
Operator/ Needs backup if call volume through
Receptionist main numbers is too heavy or operator
is not at his/her desk.
Fax machine is for general use.
Figure 5–4 illustrates the call coverage patterns. The shaded areas in the figure
indicate those extensions that are included in the voice messaging system
(VMS) voice mail. If staff members need to remotely access their voice
mailboxes to check for messages, they can do so through the voice mail
system, bypassing the operator.
5–18
Putting the System to Work
Feature/Application
Pickup (Group). Supervisor
has Personalized Ringing
pattern.
Coverage to voice messaging
system application (Call
Answer Service)
Group Pickup
Coverage to voice messaging
system application (Call
Answer Service)
Coverage for new incoming
calls (that is, calls not already
covered) to voice messaging
system (Auto Attendant
Service)
Fax Attendant and fax mail