AT&T MERLIN LEGEND Release 3.1 System Manager's Manual page 177

Applications
Table 4–13. Voice Messaging Systems
Service or
Application Description
Automated Answers calls with recorded greeting and
Attendant menu of choices; transfers calls as
prompted by callers.*
Call Answer For a busy or unanswered extension, caller
is connected to called party's mailbox.
Enhances an automated attendant.
Voice Mail Outside callers can leave messages.
System users can send messages to other
users, forward messages with comments,
and return a call.
Broadcast Enables you to send a voice mail message
messages to all system users.
Information Plays a recorded message and then
Option disconnects the caller.
Prompted Allows a caller to enter a code and hear
information information about specific subjects.
Message Plays a message and then allows caller to
Drop leave a message (no transfer).
Outcalling Automatically calls a user at an outside
number (may be a beeper) to signal a new
message so user can call to retrieve it.
Multi-level You can record multiple levels of menus and
menus announcements, including different ones for
day and night.
Immediate Calls can be handled immediately or after a
or delayed set number of rings, allowing them to be
answer answered by an operator.
Dial by Users can call other users by dialing the
name called party's last name instead of number.
* If the caller does not have a touch-tone phone, the system transfers the call to the
system operator.
† Interacts with the Night Service feature to provide specialized after-hours service, for
example, answering calls on lines not usually answered during business hours, or
directing calls to a specific night extension, for example, Building Security. Also, a
special night announcement can greet callers after hours. Supports multiple languages.
‡ AT&T Attendant can be set up to answer every incoming call or only calls on certain
lines/trunks.
MERLIN AT&T AVP
MAIL Attendant (IS II)
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Features and Applications
AVP/Fax
Attendant
(IS III)
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