System Management Features - AT&T MERLIN LEGEND Release 3.1 System Manager's Manual

Features
ARS is complex to program but well worth the effort. If your system was installed
with ARS, consult the following system planning form(s) for information about
how calls are routed for this feature: Form 3e, Automatic Route Selection
worksheet; Form 3f, Automatic Route Selection Tables; and Form 3g, Automatic
Route Selection Default and Special Numbers Tables. When you add a
line/trunk to your system, this routing may need changes. Consult the Feature
Reference, System Programming , and your AT&T representative for help.
When you add or change extensions in your system, you may also need to
change Facility Restriction Levels (FRLs), the calling restriction feature of ARS.
This is not difficult, as long as you refer to the FRLs already programmed for
facilities on the system. Consult the system planning forms noted above, as well
as the Feature Reference and System Programming.

System Management Features

The system includes features for which the system manager is responsible and
features that help the system manager do his or her job. Features for which the
system manager is responsible are detailed in the Feature Finders earlier in this
chapter and in the feature descriptions above. Use the Feature Reference as
your source for further details about all these features.
Features that help you in your work are listed below.
Reports. Review the Station Message Detailing Recording (SMDR)
feature for information about the calling and programming reports you
can get from the system. When your system is installed, your AT&T
representative should see that an SMDR printer is attached to the control
unit for printing these reports. A list of the available reports and how to
access and print them is included in Chapter 6, "Managing the System."
Programming. Programming is not really a feature, but you use it to
facilitate most aspects of your job when a change to the installed system
is necessary. Centralized telephone programming allows you to program
extensions with headsets, program Barge-In for operators, and change
line button assignments at extensions. You can also use centralized
telephone programming to program features and buttons at individual
extensions, rather than having users do this themselves. You can copy
line button assignments and features from one extension to another.
To program the system, you need an MLX-20L telephone preferably with
a DSS. System programming comprises much of your work of this type,
and is outlined, along with centralized telephone programming, in System
Programming .
Chapter 6, "Managing the System," provides useful information about the
programming and tasks required for common administrative duties. The section
below describes applications that can help you manage the system.
Features and Applications
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