Qcc Buttons - AT&T MERLIN LEGEND Release 3.1 System Manager's Manual

Operator Consoles
NOTE:
The system cannot have more than eight operator positions of any combination
(QCCs and/or DLCs); if you use a combination of consoles, no more than four
can be QCCs.
Queued Call Consoles
The Queued Call Console (QCC) is available only in Hybrid/PBX mode. In a
QCC configuration, the system holds waiting calls in a queue and directs them
to a QCC as a position becomes available. Only one call rings at a time.
The MLX-20L telephone is the only telephone that you can assign as a QCC.
Unlike other users, the QCC system operator cannot use feature codes to
activate features; however, the operator can choose features from the display
and use the fixed features that have been assigned to the console buttons.
The display also tells the operator about incoming and outgoing calls: extension
numbers and names (if programmed), trunk identifiers, reasons for call return
and redirection, and the number of unanswered calls waiting for the operator's
attention.

QCC Buttons

The system automatically sets the buttons on the QCC with fixed features, and
they are not programmable by the system operator or through centralized
telephone programming. The QCC has the following fixed-feature buttons:
Call. Five buttons used to answer incoming calls and make inside and
outside calls.
NOTE:
In Release 4.0 and later systems, the system manager can enable the
Voice Announce to Busy feature on the fifth Call button (the factory
setting is disabled). Then the QCC operator can use this button to voice
announce a call to a user who can receive voice-announced calls. This
setting applies to all QCCs in the system.
Start. Initiates the call-directing process by putting a caller on hold at the
Source button and providing an inside dial tone to the system operator.
Source. Reconnects the system operator to the original caller before the
call is connected to (released to) its destination.
System Components
3–29