Qcc Console Not Ringing For Incoming Calls - AT&T MERLIN LEGEND Release 3.1 System Manager's Manual

QCC Console Not Ringing for Incoming Calls

If the green light is on, then Do Not Disturb is turned on. Press the button
to deactivate the feature and to turn the light off. Finally, check whether
incoming calls ring at the console. If they do, you have solved the
problem. If not, go to Possible Cause 2.
If the green light is not on, then Do Not Disturb is not turned on; go to
Possible Cause 2.
Possible Cause 2: The Ringing Options Ring Timing feature for the extension is
programmed for No Ring or Delayed Ring.
What to do: Use centralized telephone programming to check the Ringing
Options setting for the extension and each line (see Chapter 5 in System
Programming ).
If the Ringing Options setting for one or more lines is No Ring or Delay
Ring, change the setting to Immediate, if appropriate. Finally, check to
see whether incoming calls ring at the console. If they do, you have
solved the problem. If not, go to Possible Cause 3.
If the Ringing Options setting is Immediate, go to Possible Cause 3.
Possible Cause 3: The telephone may be defective.
What to do: Test the telephone by replacing it with a similar telephone that you
know is working properly.
If the replacement telephone rings for incoming calls, then replace it with
the original telephone and check again. If the original telephone still does
not ring for incoming calls, then the original telephone may be defective.
Call the AT&T Helpline at 1 800 628-2888.
If the replacement telephone does not ring for incoming calls, there may
be a problem with the system wiring or the control unit. Call the AT&T
Helpline at 1 800 628-2888.
QCC Console Not Ringing
for Incoming Calls
Possible Cause 1: The lines are not assigned to the QCC queue.
What to do: Use system programming to assign the lines to the QCC queue (see
"QCC Operator to Receive Calls" in the "Lines and Trunks" section of Chapter 4,
System Programming ). Finally, check to see whether incoming calls ring at the
console.
If the console rings for incoming calls, you have solved the problem. If
not, go to Possible Cause 2.
If the console is still not ringing, go to Possible Cause 2.
8–10
Troubleshooting the System