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Chapter 6
Diagnosing Problems
Table 17. LCD Message Troubleshooting Table
Displayed Message
34 RIBBON STALL
TIMEOUT
RIBBON DRIVE*
RIBBON INK OUT
CHANGE RIBBON
SCS COMMAND
ERROR*
SECURITY CODE
VIOLATION*
SF ERROR*
318
Can User
Explanation
Correct?
Yes
A timeout message
is sent to the host if
no ribbon motion
has occurred for 10
minutes after
CLEAR was
pressed to clear
the jam fault.
No
PSA3 controller
does not detect
ribbon drive motor.
Yes
The RibbonMinder
program is warning
that the amount of
ink in the ribbon
has reached 0%.
No
Printer received
undefined control
character.
No
Security code of
PAL on controller
board does not
match code of
firmware on the
controller board.
No
Application
software has
violated structured
data field
parameters.
Solution
Clear ribbon jam and
reload ribbon.
Contact your authorized
1
service representative.
Replace ribbon or press
CLEAR for two additional
minutes of printing before
the fault displays again.
See "RIBBONMINDER"
on page 275.
Contact your system
administrator.
Contact your authorized
1
service representative.
Contact your system
administrator.
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