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Chapter 6
Diagnosing Problems
Table 17. LCD Message Troubleshooting Table
Displayed Message
POWER SUPPLY
HOT
PROTECTED
INSTR*
33 PLATEN OPEN
TIMEOUT
PLAT INV PARM*
PLAT INV CMD*
PLAT INV STATE*
POWER SAVER
MODE
316
Can User
Explanation
Correct?
Yes
Power supply
sensors report high
temperatures.
No
Fatal firmware
error on controller
board.
Yes
Forms thickness
lever has been
open for at least
one minute.
No
Fatal firmware
error on controller
board.
No
Fatal firmware
error on controller
board.
No
Fatal firmware
error on controller
board.
N/A
Status message:
printer is in low-
energy idle state,
all fans and higher
voltages are off,
only +5Vdc logic
circuits are active.
Solution
Check printer
environment. If hot or
dusty, relocate printer.
Contact your authorized
service representative if
1
this occurs frequently.
Contact your authorized
1
service representative.
Close forms thickness
lever.
Contact your authorized
1
service representative.
Contact your authorized
1
service representative.
Contact your authorized
1
service representative.
No action required.
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