Printronix P5005B User Manual page 304

Chapter 6
Diagnosing Problems
Table 17. LCD Message Troubleshooting Table
Displayed Message
B10 ERROR: NO
DRAM DETECTED*
B11 ERROR: RAM
TEST FAILED*
B12 ERROR:
PROGRAM
MISSING*
B13 ERROR: NOT
COMPATIBLE*
B19 ERROR: DC
RETURNED*
304
Can User
Explanation
Correct?
No SDRAM DIMM
may not be
properly installed.
No RAM test failure.
SDRAM DIMM
may not be
properly installed.
No Program not
downloaded to the
printer.
No Attempting to
download a
program that is not
intended for this
printer.
No The boot code
calls the DC (the
printer software
that runs on the
PowerPC) and
then the DC code
should run and
never return back
to the boot code. If
the DC code
returns back to the
boot code then this
message will be
displayed.
Solution
Cycle power to see if the
message clears, if not,
contact your authorized
1
service representative.
Cycle power to see if the
message clears, if not,
contact your authorized
1
service representative.
Cycle power to see if the
message clears, if not,
contact your authorized
1
service representative.
Cycle power to see if the
message clears, if not,
contact your authorized
1
service representative.
Cycle power to see if the
message clears, if not,
contact your authorized
1
service representative.