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TROUBLESHOOTING GUIDE
Troubleshooting Strategy
Use common sense and a systematic method of troubleshooting to determine the exact problem, probable cause and
remedy. Use the process of elimination to find the faulty component. Always check for the simple and obvious causes
first such as unplugged, loose or broken wires and bad sensors, bent, pinched, stuck or jammed components.
Problem
No power to the game
No lights on at all
Dollar Bill Acceptor not
functioning
Ensure Bill Acceptor is set to
"Always Enable"
Important : Only 12 Volt DC
DBA is to be installed.
Model # AE 2454 U5E
Part # A5AC9101
Meters does not work
Game meter will click as the game
ends.
Ticket meter will click as tickets
come out of game and notch is
"seen" by dispenser.
Control Panel
Buttons not
Working
Troubleshooting Chart
Probable Cause
Unplugged.
Circuit breaker tripped.
Line Filter Faulty.
Power strip faulty.
Disconnected, loose or
broken wires.
Check for power to Bill
Acceptor.
Dirt or debris in acceptor
slot.
Pinched, broken, or
disconnected wiring.
Bill acceptor problem.
Part # A5AC9101
Ensure correct number of
tickets are being dispensed
Disconnected, loose or
broken wires.
Faulty counter.
Dirty or Sticky Button
Loose or bad connection.
Test Switches in
Diagnostic Menu
Faulty Button
Check wall outlet.
Reset power strip breaker switch or building
circuit breaker.
Replace Line Filter (Part # A5FI9012)
Change plug position, replace power strip if a
section does not work. Part # A5OU5000
Check rocker switch on power strip.
Refer to wiring diagram. Check connections
and reseat cables from line filter to outlet strip.
Cables # CE22026P and A5CORD29
If the supply cord is damaged, it must be replaced by
a special cord or assembly available from the
manufacturer or its service agent.
Acceptor should cycle stacker at game
power up. If not, check cable connections.
Refer to "How to Clean Bill Acceptor" Or clean
with bill reader cleaning card. (A5CC9000)
Check wiring from bill acceptor to I/O Aux
Board. (AACE22038P) Repair or
replace wiring harness. Make sure wires are
secure in connectors.
Refer to troubleshooting section of dollar bill
acceptor manual included with this game or
the diagnostics label of the back of the unit.
Check ticket values in menu. Refer to Tickets
not dispensing troubleshooting section.
Refer to wiring diagram. Check connections and
reseat cables from meters to I/O Aux Board
Cables # AACO1020 and CE22018P
Replace counter. AACO1020.
Spray Cleaner on top of button, wipe down, and tap button
multiple times to free up stuck button.
Refer to wiring diagram. Check multiple connections and
reseat cables from Controller Board to Switches.
Cables # AACE22002P
Enter menu, scroll to Diagnostic Menu and press "Menu
Select" button to access switch test.
Replace faulty button if needed. Part # A5BU27501
46
Remedy
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