Unified Messaging-Operator Service; Unified Messaging-Password Administration - Panasonic KX-NS700 Feature Manual

20.1.59 Unified Messaging—Operator Service
Description
Allows callers to be connected to a live operator. The operator can then transfer the caller to the appropriate
party or service as needed. A maximum of 3 operators can be specified to receive calls in the day, night,
lunch, and break modes, and each operator can be assigned a mailbox for message-taking.
Note
•
Operator 1 in day mode is automatically designated as the Message Manager and is assigned the
extension number "0" or "9". This operator's mailbox is the General Delivery Mailbox.
•
Operators 2 and 3 can be assigned to a floating number that is assigned to a ring group (Incoming
Call Distribution Group).
Calls can be directed to an operator when:
a.
A caller does not or cannot send any DTMF signals to the Unified Messaging system (i.e., the caller
does not dial any digits).
b.
A caller dials "0" when the call is being handled by Automated Attendant service.
c.
A Custom Service or Personal Custom Service option is set to transfer callers to Automated Attendant
service. After pressing the appropriate dial key, the caller is directed to an operator.
→ 23.3 UM Configuration—[4-3] Service Settings—Custom Service
→ 20.1.2 UM Configuration—[1-2] Mailbox Settings—Full Setting—External MSG Delivery/Auto FWD/
Personal Custom Serv—Personal Custom Service
Operator Service can be structured as a cascade so that if Operator 1 cannot take the call, it goes to
Operator 2. If that fails, the call goes to Operator 3. If that fails, the caller can record a message. At each
stage, there are other options for busy cases and no-answer cases.
•
Busy Coverage Mode
Determines how calls to an operator will be handled when the line is busy. The Busy Coverage options
are: Hold, No Answer Coverage, Call Waiting, and Disconnect Message.
•
No Answer Coverage Mode
Determines how calls will be handled when an operator does not answer within the time specified for
"Operator No Answer Time". The No Answer Coverage options are: Caller Select, Leave Message,
Disconnect Message, and Next Operator.
PC Programming Manual References
23.1 UM Configuration—[4-1] Service Settings—Caller ID / PIN Call Routing—23.2 UM Configuration—[4-2]
Service Settings—Parameters
→Operator Service—Operator's Extension
→Operator Service—Busy Coverage Mode
→Operator Service—No Answer Coverage Mode
Operating Manual References
Manager Operation
2.2.2 Message Manager Features—Customizing the Message Manager's Mailbox
20.1.60 Unified Messaging—Password Administration
Description
Allows the System Administrator or System Manager to clear a subscriber password (so that a new one can
be assigned).
Document Version 2017-06
20.1.59 Unified Messaging—Operator Service
Feature Manual 405