Icd Group Features-Supervisory - Panasonic KX-NS700 Feature Manual

10.1.7 ICD Group Features—Supervisory
10.1.7 ICD Group Features—Supervisory
Description
An extension preprogrammed as a supervisor (supervisor extension) can monitor and control each
member's status within the incoming call distribution group using a 6-line display PT.
Feature
Incoming Call Queue Monitor
Log-in/Log-out Monitor and
Remote Control
[Example]
<Incoming Call Queue Monitor Display>
JAN.31 08:13AM FRI
601:Sales Section
Waiting Calls Now
Max. Waiting Time
EXIT LOG
<Log-in/Log-out Monitor/Remote Control Mode with DSS Button light>
JAN.31 08:13AM FRI
601:Sales Section
Waiting Calls Now
Max. Waiting Time
EXIT
Conditions
•
Available Extension as a Supervisor Extension
a.
One supervisor extension can be assigned for each incoming call distribution group, but it need not
belong to the group.
186 Feature Manual
The supervisor extension can monitor the status of an incoming
call distribution group with the display.
Monitor: The supervisor extension can monitor the log-in/log-out
status of the incoming call distribution group members through the
corresponding DSS button light.
Remote Control: The supervisor extension can change the status
of the members by pressing the corresponding DSS button.
--- Date and time
--- ICD group's floating extension number and name
--- Number of calls waiting in the queue
:00006
--- Elapsed waiting time of the call queuing the longest
:05'10
SPRVS
Since JAN.29
Total Calls
Overflow Calls
Lost Calls
Average Waiting
EXIT
:00006
With
:05'10
Log-in/Log-out Monitor
DSS buttons show the status
of the corresponding group
members.
Light pattern Status
Green on Log-in (Ready)
Slow Green Flashing Log-in (Not Ready)
Red on Log-out
Extension in another ICD
Off
group
Description
--- Monitoring starting date and time
09:10AM
--- Total number of incoming calls
:00996
--- Total number of overflowed calls
:00131
--- Total number of lost calls
:00039
--- Average queuing time
:02'12
CLEAR
Log-in/Log-out Remote Control
Pressing a DSS button
changes the extension's
status as follows:
Status
Log-out
Log-in (Ready)
Light pattern
Red on
Green on
Document Version 2017-06