Unified Messaging Features - Panasonic KX-NS700 Feature Manual

20.1 U
20.1 U

20.1.1 UNIFIED MESSAGING FEATURES

Description
The PBX has a built-in messaging system that provides voice mail to its subscribers. The Unified Messaging
system can also provide voice guidance to outside callers, either directing them to their desired destination
or to the mailbox of a subscriber, where they can leave a voice message.
Users
The following three types of users exist in the Unified Messaging system:
•
Subscriber (maximum: 500)
A subscriber is an extension user who has a mailbox assigned to his extension. Subscribers can play
back messages saved in their mailboxes, leave messages for other subscribers, record a message that is
then sent to multiple parties (including outside parties), record greeting messages, and more.
•
Message Manager (maximum: 1)
The message manager is in charge of the general delivery mailbox, as well as performing some setup,
such as recording prompts and changing notification settings. Through system programming, subscribers
can also be assigned Message Manager privileges.
•
System Manager (maximum: 1)
The system manager is in charge of the Unified Messaging system as a whole, and can access many
settings. The system manager's duties include setting up mailboxes, assigning COS settings, and
changing the service mode.
UM Ports and the UM Group
The PBX initially " provides two ports (called UM ports) for use by the Unified Messaging system. A port
*1
acts as a pathway into the Unified Messaging system, so when a call is directed to the Unified Messaging
system, it requires one available UM port. The number of ports for one PBX can be expanded to a maximum
of 24.
The UM ports of a PBX belong to the PBX's UM group. This group has a floating extension number, which
can be the destination for incoming calls, redirected calls, transferred calls, etc. When incoming calls are
received at the floating extension number of the UM group, calls will hunt starting at the lowest UM port
number. Once an available port is found, the service assigned to the port, CO line, etc., determines how the
call is handled (→ 20.1.71 Unified Messaging—Service Group). Services include features such as Voice
Mail service (→ 20.1.86 Unified Messaging—Voice Mail Service), which allows a caller to leave a voice
message at a subscriber's mailbox, and Automated Attendant (→ 20.1.5 Unified Messaging—Automated
Attendant (AA)), which directs the caller to a subscriber's extension.
When installing the optional equipment such as VoIP DSP Card, even if the number of ports are not expanded, only 2 channels
*1
are available.
Incoming call
× (Busy) × (Busy)
UM UM
Port 1 Port 2
376 Feature Manual
× (Busy)
UM UM
Port 3 Port 4 Port 5
UM Group
UM
Document Version 2017-06