Icd Group Features-Log-In/Log-Out - Panasonic KX-NS700 Feature Manual

10.1.3 ICD Group Features—Log-in/Log-out
Conditions
•
FWD/DND Extension
System programming for each incoming call distribution group is required to skip or ring extensions which
have the FWD or DND feature set. If set to ring, the FWD/DND settings are ignored. (→ 5.1.13 DND (Do
Not Disturb), → 7.1.7 FWD (Call Forwarding))
•
The Group Call Waiting feature cannot be used with the VIP Call feature (→ 10.1.9 ICD Group Features
—VIP Call) and/or Wrap-up feature (→ 10.1.3 ICD Group Features—Log-in/Log-out). To use the VIP Call
feature and/or Wrap-up feature, Call Waiting mode on each extension should be off.
PC Programming Manual References
11.1.1 PBX Configuration—[3-1-1] Group—Trunk Group—TRG Settings—Main—Line Hunting Order
11.5.1 PBX Configuration—[3-5-1] Group—Incoming Call Distribution Group—Group Settings
→Main—Distribution Method
→Main—Call Waiting Distribution
→Miscellaneous—Extension No Answer Redirection Time
→Miscellaneous—Maximum No. of Busy Extension
11.5.1.1 PBX Configuration—[3-5-1] Group—Incoming Call Distribution Group—Group Settings—Member
List—Delayed Ring
11.5.3 PBX Configuration—[3-5-3] Group—Incoming Call Distribution Group—Miscellaneous
→Options—Wrap-up Timer based on
→Options—Longest Idle Distribution
PT Programming Manual References
[621] Incoming Call Distribution Group Delayed Ringing
[624] Incoming Call Distribution Group Distribution Method
[632] Maximum Number of Agents
10.1.3 ICD Group Features—Log-in/Log-out
Description
Members of an incoming call distribution group can join (Log-in) or leave (Log-out) the group manually.
They can leave the group temporarily when they are away from their desks, to prevent calls being sent to
their extensions. They can return to the group when they are ready to answer calls.
Wrap-up:
While logged in, a member extension can have a preprogrammed time period automatically for refusing
calls after completing the previous call (Wrap-up time). While the Wrap-up timer is active, calls to all
incoming call distribution groups to which the extension belongs will skip the extension so that the extension
user can perform necessary tasks such as reporting on the previous call. The extension will receive calls
when the extension status changes from a status where it cannot receive calls (Busy, Log-out, Wrap-up, or
Not Ready) to a status where it can receive calls (Log-in or Ready).
Wrap-up mode can also be activated manually (Not Ready) by pressing the Wrap-up button.
176 Feature Manual Document Version 2017-06