No Answer Coverage Mode; On Hold Announcement Menu; Operator Service - Panasonic KX-TVA50 Feature Manual

2.2.35 No Answer Coverage Mode

Description
Determines how calls will be handled when an operator does not answer within the time specified for "Operator
No Answer Time". One of the following can be set for each operator, unless otherwise noted.
Caller Select: Callers may leave a message or call another extension.
Leave Message: Callers may leave a message in the operator's mailbox.
Disconnect Message: Callers are disconnected from the VPS after hearing "Thank you for calling."
Next Operator: Callers are transferred to the next operator (Operator 2 or 3). Assignable for Operator 1 and
Operator 2 only.
Programming Manual References
"No Answer Coverage Mode" in 2.4.3.2 Operator Service No. 1, 2, and 3

2.2.36 On Hold Announcement Menu

Description
Allows callers (other than the first caller) in a queue to listen to a prerecorded announcements or music. The
On Hold Announcement Menu can be recorded by the System Administrator with a telephone while using
KX-TVA Maintenance Console or by importing WAV files, and also by the Message Manager using a telephone.
When the On Hold Announcement Menu is recorded, this feature is automatically enabled.
Programming Manual References
1.9.3 Utility—System Prompts Customization
Manager's Manual References
3.6 Recording Messages

2.2.37 Operator Service

Description
Allows callers to be connected to a live operator. The operator can then transfer the caller to the appropriate
party or service as needed. Operator Service can work in conjunction with other services, often providing a
way for callers having difficulty using the VPS to receive assistance. A maximum of 3 operators can be specified
to receive calls in the day, night, lunch, and break modes, and each operator can be assigned a mailbox for
message-taking.
Note
•
Operator 1 in the day mode is automatically designated as the Message Manager and is assigned the
extension number "0" or "9". This operator's mailbox is the General Delivery Mailbox.
•
For KX-TDE/TDA/TAW series, KX-TD500, KX-TD816, KX-TD1232, and KX-TA1232, Operators 2 and
3 can be assigned to a floating number that is assigned to a ring group (Incoming Call Distribution
Group).
Calls can be directed to an operator when:
Document Version 3.0 2010/06
2.2.37 Operator Service
Feature Manual 29