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Hybrid IP-PBX
KX-NS700
Model No.
Thank you for purchasing this Panasonic product.
Please read this manual carefully before using this product and save this manual for future use.
In particular, be sure to read "1.1.1 For Your Safety (Page 14)" before using this product.
KX-NS700: PFMPR Software File Version 004.00000 or later
Manuals and supporting information are provided on the Panasonic Web site at:
http://panasonic.net/pcc/support/pbx/
Document Version 2014-08

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   Summary of Contents for Panasonic KX-NS700

  • Page 1: Operating Manual

    In particular, be sure to read "1.1.1 For Your Safety (Page 14)" before using this product. KX-NS700: PFMPR Software File Version 004.00000 or later Manuals and supporting information are provided on the Panasonic Web site at: http://panasonic.net/pcc/support/pbx/ Document Version 2014-08...

  • Page 2

    IP Communication Easy Operation This PBX supports IP communication using A Panasonic telephone that is equipped with a variety of IP telephones, such as the KX-NT300/ a Navigator Key/Jog Dial and a display helps KX-NT500 series with Self Labeling and/or you to access desired features easily.

  • Page 3: In This Manual

    Feature Highlights Communication Assistant (CA) Call Center This PBX offers a built-in Call Center feature CA Client users can connect to the PBX without called Incoming Call Distribution (ICD) Group. using an external server. CA Client users can Incoming calls to an ICD Group can be queued make calls by clicking in a phonebook on their or redirected to a preprogrammed destination, PC, as well as use many other features.

  • Page 4

    • Some optional hardware, software, and features are not available in some areas, or for some PBX models. Please consult your certified Panasonic dealer for more information. • This manual provides basic information on how you can access commonly used PBX functions with proprietary telephones (PTs), single line telephones (SLTs), portable stations (PSs), SIP phones, and DSS Consoles.

  • Page 5

    Feature Highlights [Example] Account Code Entry PT/SLT/PS /SIP Extn. (Account) account code D.Tone Press Account or Enter account code Enter #. Off-hook. SIP phone users will enter (max. 10 digits). not hear this tone. outside phone no. Dial outside phone number. Seize a CO line before entering an outside phone number.

  • Page 6

    Feature Highlights To call with a verification code PIN: Personal Identification Number PT/SLT/PS/SIP Extn. verification code Enter Enter verification code Off-hook. Enter For KX-UT series: (max. 4 digits). Press ENTER. desired verification code PIN phone no. C.Tone & D.Tone Enter verification code Dial desired PIN (max.

  • Page 7

    Feature Highlights To set/cancel Call Forwarding PT/SLT/PS/SIP Extn. Both Calls Cancel All Calls Outside Calls Busy After entering 0 for "Cancel", No Answer Intercom Calls Busy/No Answer for KX-UT series: Press ENTER. Off-hook. Enter Enter 0 to 2 as Enter required you desire.

  • Page 8: Open Source Software

    The Bluetooth word mark and logos are registered trademarks owned by Bluetooth SIG, Inc., and any use ® of such marks by Panasonic Corporation is under license. • All other trademarks identified herein are the property of their respective owners.

  • Page 9: Table Of Contents

    Table of Contents Table of Contents 1 Operation ....................13 Before Operating the Telephones .................14 1.1.1 For Your Safety ......................14 1.1.2 Important Safety Instructions ..................18 1.1.3 Precautions ........................19 1.1.4 Data Security ........................19 1.1.5 F.C.C. REQUIREMENTS AND RELEVANT INFORMATION ........20 1.1.6 Before Operating the Telephones ..................22 Basic Operations ......................32 1.2.1 Making Calls ........................32...

  • Page 10: Table Of Contents

    Table of Contents 1.3.41 ICD Group Features—Manual Queue Redirection ............117 1.3.42 ICD Group Features—Supervisory ................117 1.3.43 Message Waiting ......................119 1.3.44 Mute ..........................122 1.3.45 Off-hook Monitor ......................123 1.3.46 OHCA (Off-hook Call Announcement) .................123 1.3.47 One-numbered extension .....................124 1.3.48 One-touch Dialing ......................125 1.3.49 Paging ..........................125 1.3.50...

  • Page 11: Table Of Contents

    Table of Contents 1.6.7 Quick Reference ......................241 2 Manager Operation ................245 Manager Service Features ....................246 2.1.1 Dial Tone Transfer ......................246 2.1.2 External BGM (Background Music) ................246 2.1.3 OGM (Outgoing Messages) ..................246 2.1.4 Private Network Features—NDSS (Network Direct Station Selection) Monitor Release ........................248 2.1.5 Remote Extension Dial Lock ..................249...

  • Page 12

    Table of Contents Operating Manual Document Version 2014-08...

  • Page 13: Operation

    Section 1 Operation This section shows you step by step how to use each feature. Read this chapter to become familiar with the many useful features of this PBX. Document Version 2014-08 Operating Manual...

  • Page 14: Before Operating The Telephones

    1.1.1 For Your Safety 1.1 Before Operating the Telephones 1.1.1 For Your Safety To prevent personal injury and/or damage to property, be sure to observe the following safety precautions. The following symbols classify and describe the level of hazard and injury caused when this unit is operated or handled improperly.

  • Page 15

    1.1.1 For Your Safety WARNING For All Telephone Equipment • Do not allow rain to fall on the product or expose the product to moisture. Do not let water, oils, or other liquids to splash onto the product. Such conditions can lead to fire or electric shock, and may impair the performance of the product.

  • Page 16

    • Do not attempt to repair the power cord or plug. If the power cord or plug is damaged or frayed, contact an authorized Panasonic Factory Service Center for a replacement. • When mounting the PBX on a 19-inch rack, only use the 19-inch rack mounting equipment (attachment bracket, screws) made for use with the PBX.

  • Page 17

    1.1.1 For Your Safety CAUTION For All Telephone Equipment • The product should be kept free of dust, moisture, high temperature (more than 40 °C [104 °F]), and vibration, and should not be exposed to direct sunlight. • Unplug the product from the wall outlet before cleaning. Wipe the product with a soft cloth. Do not clean with abrasive powders or with chemical agents such as benzine or thinner.

  • Page 18: Important Safety Instructions

    Contact your telephone company. If all SLTs operate properly, there may be a problem with your PBX. Do not reconnect the PBX to the CO lines until it has been serviced by an authorized Panasonic Factory Service Center. Note For All Telephone Equipment •...

  • Page 19: Precautions

    1.1.4 Data Security 1.1.3 Precautions Notice for users in California This product contains a CR coin cell lithium battery that contains perchlorate material—special handling may apply. See www.dtsc.ca.gov/hazardouswaste/perchlorate 1.1.4 Data Security In order to use the PBX safely and correctly, the Security Requirements below must be observed. Failure to do so may result in: •...

  • Page 20: F.c.c. Requirements And Relevant Information

    • Telephone numbers to which the system will be connected • Make: Panasonic • Model: KX-NS700 • Certification No.: found on the side of the unit • Ringer Equivalence No.: 0.4B • Facility Interface Code: 02LS2 •...

  • Page 21

    1.1.5 F.C.C. REQUIREMENTS AND RELEVANT INFORMATION Note This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.

  • Page 22

    Single Line Telephone (SLT) (e.g., rotary pulse telephone) Which features are available depend on the type of telephone being used. If you are using a Panasonic telephone with a special feature button such as or a display or both, you can follow the operations using the buttons or displayed messages for easy programming.

  • Page 23

    You will hear various tones, during or after an operation, for confirmation. Refer to "5.4.1 Tone" (Appendix). Display In this manual, "the display ..." refers to the display of a Panasonic telephone. If your telephone is not a Panasonic display telephone, the message will not be displayed. If you use a Panasonic display telephone, the display helps you confirm the settings.

  • Page 24

    1.1.6 Before Operating the Telephones Jog Dial Volume Key (Level increases) (Level increases) Left Right (counter-clockwise) (clockwise) Level decreases Level increases Down Down (Level decreases) (Level decreases) Examples The displays and the illustrations shown as examples are from a telephone connected to the PBX. Restrictions Some features may be restricted at your extension depending on system programming and the type of telephone being used.

  • Page 25

    1.1.6 Before Operating the Telephones Icon Descriptions The following icons show you the feature availability, notes and action to use the features. This feature cannot be used with a Seize a CO line (One of the single line telephone. (CO) following).

  • Page 26: Customized Buttons

    When You Use a Panasonic Proprietary Telephone or KX-UT Series SIP Phone Panasonic proprietary telephones and KX-UT series SIP phones have useful feature buttons that simplify some operations. For details, refer to the "Location of Controls" or equivalent section in the documentation for your phone.

  • Page 27

    1.1.6 Before Operating the Telephones Button Feature FWD/DND—Intercom calls Used to forward intercom calls to a specified destination or refuse. Group FWD—Both calls Used to forward all the calls to your group to a specified destination. Group FWD—Outside calls Used to forward the CO line calls to your group to a specified destination. Group FWD—Intercom calls Used to forward the intercom calls to your group to a specified destination.

  • Page 28

    1.1.6 Before Operating the Telephones Button Feature Headset Used to talk using the headset. Time Service Switching Mode Used to switch the time service mode, Automatic or Manual. (Automatic/Manual) Two-way Record Used to record a conversation into your own mailbox. Two-way Transfer Used to record a conversation into the mailbox of a specific extension.

  • Page 29: How To Follow The Steps, Calling Another Extension

    1.1.6 Before Operating the Telephones How to Follow the Steps An example of system operation is shown below. Calling Another Extension Feature title Intercom Call Telephone types The abbreviations of PT/SLT/PS/SIP Extn. PT and SLT telephone types are explained in "Telephone types in extension no.

  • Page 30

    1.1.6 Before Operating the Telephones Abbreviation Telephone Type SIP Extn. SIP phone (e.g., KX-UT series SIP phones, Third party SIP phones) Single Line Telephone Operating Manual Document Version 2014-08...

  • Page 31: Connection Example

    1.1.6 Before Operating the Telephones Connection Example This diagram shows you a connection example. Telephone Company IP-PBX Private ITSP IP Network Network Fax Machine Router (e.g., ADSL Modem) Remote PC IP-PT Console External Sensor IP Softphone, Client PC Doorphone & Door Opener SIP Phone Console CTI Server...

  • Page 32: Basic Operations

    1.2.1 Making Calls 1.2 Basic Operations 1.2.1 Making Calls – Intercom Call – Operator Call – Calling an Outside Party Intercom Call You can call another extension user. PT/SLT/PS/SIP Extn. extension no. (DSS) Off-hook. Talk. (SDN) Dial extension number, or press DSS or SDN. •...

  • Page 33: Operator Call, Calling An Outside Party, Automatic Line Access

    1.2.1 Making Calls Operator Call You can call an extension or a group assigned as the operator. PT/SLT/PS/SIP Extn. Off-hook. Enter 0. Calling an Outside Party You have to seize a CO line before dialing an outside phone number because external calls are made via your PBX.

  • Page 34: Answering Calls

    1.2.2 Answering Calls S-CO Line Access PT/PS/KX-UT133/KX-UT136/KX-UT248/KX-UT670 outside (S-CO) phone no. Off-hook. Press S-CO. Dial outside Talk. phone number. • Each of the S-CO button or G-CO button light shows the current status as follows: Off: The line is idle. Red on: The line is in use.

  • Page 35

    1.2.2 Answering Calls • You can select one of the following methods to answer calls: – Lift the handset to receive the preferred line. (Default: Ringing line is selected.) – Press the SP-PHONE button. (Refer to "1.3.32 Hands-free Operation".) – Press the flashing CO, INTERCOM, ICD Group, PDN, SDN, or DN button directly.

  • Page 36: Telephone Features And Operation

    1.3 Telephone Features and Operation 1.3.1 Absent Message You can show the reason you do not answer, if the caller uses a Panasonic display proprietary telephone. There are eight preprogrammed messages and one for your personal message (16 characters). The selected message is shown on the display of your telephone.

  • Page 37: Account Code Entry

    Seize a CO line before entering an outside phone number. • A Panasonic proprietary telephone extension user can enter an account code during a conversation and when hearing reorder tone after the other party hangs up. • Account codes may use the digits "0" through "9".

  • Page 38: Alternate Calling—ring/voice

    1.3.4 Automatic Callback Busy (Camp-on) 1.3.3 Alternate Calling—Ring/Voice The caller can alternate the alerting method, either ring or Ring voice, when making an intercom call. Ring Hello On the other hand, any extension can set the alerting method, either ring or voice, when receiving an intercom call. Ringing (Default): You can call the other party with a ring tone.

  • Page 39

    1.3.4 Automatic Callback Busy (Camp-on) To set (for both extension and CO line) PT/SLT/PS While hearing a busy tone C.Tone Enter 6. On-hook. To answer the callback ringing from an idle extension PT/SLT/PS While hearing a callback ringing R.B.Tone Talk. Off-hook.

  • Page 40: Bgm (background Music)

    1.3.6 Call Hold 1.3.5 BGM (Background Music) You can listen to the background music through your telephone speaker while on-hook. An external music source, such as a radio, can be connected. If your extension becomes busy (off-hook, making or receiving a call etc.), the music stops temporarily.

  • Page 41

    1.3.6 Call Hold During a conversation C.Tone Press Recall/ Enter On-hook. hookswitch. SIP Extn. During a conversation HOLD On-hook. Press HOLD. Document Version 2014-08 Operating Manual...

  • Page 42

    1.3.6 Call Hold Call Hold Retrieve PT/SLT/PS At the holding extension (Call Hold Retrieve) (CO) A confirmation tone is heard. Off-hook. Press flashing CO or INTERCOM, Talk. or enter To retrieve an outside call from another extension—only Regular Hold (Call Hold Retrieve–Specified with a held line number) (CO) A confirmation held line no.

  • Page 43

    1.3.6 Call Hold SIP Extn. At the holding extension (Call Hold Retrieve) (S-CO) (DN) HOLD Off-hook. Talk. KX-UT133/KX-UT136/KX-UT248/KX-UT670: Press flashing S-CO or DN. Other than KX-UT133/KX-UT136/KX-UT248/KX-UT670: Press HOLD. To retrieve an outside call from another extension—only Regular Hold (Call Hold Retrieve–Specified with a held line number) A confirmation held line no.

  • Page 44: Call Monitor

    1.3.7 Call Monitor • For PT users: The CO or INTERCOM button light shows the current status as follows: – Regular Hold mode Flashing green slowly: Your held call Flashing red: Another extension’s held call – Exclusive Call Hold mode Flashing green moderately: Your held call Red on: Another extension’s held call •...

  • Page 45: Call Park

    1.3.8 Call Park 1.3.8 Call Park You can put a call on hold in a common parking zone of the PBX so that any extension can retrieve the parked call. You can use this feature as a transferring feature. A call can be put into either a specified parking zone (Specified) or any idle parking zone (Auto). If a Call Park button and Call Park (Automatic Park Zone) button have been established, you can select either way to park by simply pressing the corresponding button.

  • Page 46: Call Pickup

    1.3.9 Call Pickup Call Park Retrieve PT/PS/KX-UT133/KX-UT136/KX-UT248/KX-UT670 (Call Park) Press a flashing Call Park. PT/SLT/PS/SIP Extn. stored parking zone no. C.Tone Off-hook. Talk. Enter Dial stored parking zone number (2 digits). • If a call is parked automatically, confirm the parking zone number on the display. •...

  • Page 47

    1.3.9 Call Pickup Call Pickup You can answer an incoming call that is ringing at another extension or group from your phone without leaving your desk. The following types of pickup are available: Group Call Pickup: Picks up a call within your group. Directed Call Pickup: Picks up a specified extension’s call.

  • Page 48: Call Splitting

    1.3.10 Call Splitting To pickup a call While displaying monitoring information for a call pickup group ANSWER Press ANSWER. Talk. • Available telephones are as follows: – IP-PTs – DPTs Except models with a single line display. • While the caller information is displayed on the LCD, going off-hook will not answer the call. Call Pickup Deny You can deny or allow other people to pick up your calls.

  • Page 49

    1.3.10 Call Splitting To alternate between the parties leaving one party on hold temporarily PT/PS/KX-UT series During a conversation (DSS) C.Tone extension no. Press Press DSS or dial the other Talk to the Press Talk to the TRANSFER. party's extension number. other party.

  • Page 50

    1.3.10 Call Splitting KX-UT133/KX-UT136/KX-UT248/KX-UT670 During a conversation extension no. C.Tone Press HOLD. Dial the other Talk to the Press HOLD. party's extension other party. number. This step can be omitted if Automatic Call Hold is enabled on your telephone. (DN) (S-CO) Talk to the Press the flashing DN...

  • Page 51: Call Transfer

    1.3.11 Call Transfer 1.3.11 Call Transfer – Transferring to an Extension in the PBX – Transferring to an Outside Party Using the PBX Service – Transferring to an Outside Party Using the SIP Service • You can transfer a held call without talking, and go on-hook even if the transferred party does not answer the call.

  • Page 52

    1.3.11 Call Transfer SIP Extn. During a conversation extension no. C.Tone HOLD KX-UT series only. KX-UT series: Dial extension number. Talk. On-hook. Press TRANSFER. This step can be omitted Other than KX-UT series: (KX-UT series only). Press HOLD. • * For SIP phone users, instead of going on-hook, if you press the TRANSFER button (KX-UT series [except KX-UT670]), Transfer Cancel button (KX-UT670) once, or the HOLD button (non-KX-UT series) once or twice (depending on the telephone being used), you can return to the held call.

  • Page 53: Transferring To An Outside Party Using The Pbx Service

    1.3.11 Call Transfer Transferring to an Outside Party Using the PBX Service Some extensions may be restricted from performing this feature. PT/PS During a conversation outside CO line phone no. C.Tone Press TRANSFER. Seize CO line. Dial outside Talk. On-hook. phone number.

  • Page 54: Transferring To An Outside Party Using The Sip Service

    1.3.11 Call Transfer • * For SIP phone users, instead of going on-hook, if you press the TRANSFER button (KX-UT series [except KX-UT670]), Transfer Cancel button (KX-UT670) once, or the HOLD button (non-KX-UT series) once or twice (depending on the telephone being used), you can return to the held call.

  • Page 55: Call Waiting Features

    1.3.12 CALL WAITING FEATURES To transfer a call without announcement (Blind Transfer) PT/PS During a conversation outside TRANSFER phone no. C.Tone Enter #. Press Enter Dial outside phone On-hook. TRANSFER. number. During a conversation outside phone no. C.Tone Enter #. On-hook.

  • Page 56: Answering Call Waiting In The Pbx

    1.3.12 CALL WAITING FEATURES To send a call waiting PT/SLT/PS While hearing a busy tone Enter 1. • Depending on the type of the other party’s telephone, you may be able to talk to the other party using the speaker and the microphone (Off-hook Call Announcement [OHCA]), or you can send a call announcement through the handset (Whisper OHCA), if they are having another conversation using the handset.

  • Page 57

    1.3.12 CALL WAITING FEATURES 2. To hold the current call and then talk to the new party PT/PS (CO) While hearing a tone (ICD Group) (PDN) Press HOLD. Talk to the (SDN) new party. Press CO, ICD Group, Disregard this step if both PDN, SDN, or INTERCOM.

  • Page 58

    1.3.12 CALL WAITING FEATURES KX-UT133/KX-UT136/KX-UT248/KX-UT670 While hearing a tone (DN) C.Tone (S-CO) Press HOLD. Talk to the new party. Press the flashing DN, or S-CO. After talking to the new party (second call), you can disconnect (2.1) or hold (2.2) it and then retrieve the first call.

  • Page 59

    1.3.12 CALL WAITING FEATURES KX-UT133/KX-UT136/KX-UT248/KX-UT670 During a conversation (DN) (S-CO) On-hook. Off-hook. Talk to the Press the flashing DN or S-CO. original party. PT/SLT/PS During a conversation C.Tone Talk to the On-hook. Off-hook. Enter original party. 2.2 To hold the second call and then talk to the original party After holding it, you can talk to the original party.

  • Page 60

    1.3.12 CALL WAITING FEATURES KX-UT113/KX-UT123 During a conversation Press HOLD. Talk to the On-hook. Off-hook. Press HOLD. Talk to the original party. new party. KX-UT133/KX-UT136/KX-UT248/KX-UT670 During a conversation (DN) (S-CO) Press the flashing DN or S-CO. Press HOLD. Talk to the original party.

  • Page 61: Answering Call Waiting From The Telephone Company

    1.3.12 CALL WAITING FEATURES • Depending on the type of your telephone, you may be able to talk to the other party using the speaker and the microphone (Off-hook Call Announcement [OHCA]), or you can receive an announcement through the handset (Whisper OHCA), if you are having a conversation using the handset.

  • Page 62: Call Waiting Tone

    1.3.14 Character Entry Customizing Your Phone • 3.1.4 Customizing the Buttons Create or edit an External Feature Access (EFA) button. 1.3.13 Call Waiting Tone During a conversation, you can be informed of a waiting call with a call waiting tone through the built-in speaker of your PT or the handset of your SLT.

  • Page 63

    1.3.14 Character Entry Table 1 (Standard mode) Document Version 2014-08 Operating Manual...

  • Page 64

    1.3.14 Character Entry Table 2 (Option mode) <Example> To enter "Ann" (5 times) (5 times) Note • To erase the character on the cursor, press CLEAR. • To move the cursor to the left, press • To move the cursor to the right, press .

  • Page 65: Conference

    1.3.15 Conference 1.3.15 Conference – Conference – Leaving Three-party Conference Conference You can add one or more parties to your conversation. • For KX-UT133/KX-UT136/KX-UT248/KX-UT670 SIP phone users: When you press the CONFERENCE/CONF/Conference button for the first time to establish a conference call, the DN/S-CO button for the call will turn off and a new DN button will light green for the conference call.

  • Page 66

    1.3.15 Conference PT/PS During a conversation desired phone no. C.Tone Press TRANSFER. Dial desired Talk to the Press TRANSFER. Enter 3. phone number. new party. Seize a CO line before dialing an outside phone number. Talk with multiple parties. During a conversation desired phone no.

  • Page 67

    1.3.15 Conference To establish a conference call when receiving a call from an outside party during a two-party conversation PT/PS (CO) During a conversation (ICD Group) (CO) (PDN) (PDN) (SDN) (SDN) Talk to the Press HOLD. Press the flashing CO, Press CONF PDN, or SDN.

  • Page 68

    1.3.15 Conference To add another party on hold to a conference PT/PS During a 3- to 7-party conference (CO) (ICD Group) C.Tone (PDN) Press CONF. Press CONF. Talk with multiple parties. (SDN) Press the flashing CO, ICD Group, PDN, or SDN corresponding to the party on hold.

  • Page 69

    1.3.15 Conference To disconnect one party and then talk to the other in a three-party conversation PT/PS During a conversation (CO) (ICD Group) (PDN) Press (SDN) Talk. Press TRANSFER once FLASH/RECALL. or twice to establish a conversation with the party to be disconnected. The other party will be put on hold.

  • Page 70: Conference, Unattended

    1.3.16 Conference, Unattended To leave a conference involving at least one other extension PT/SLT/PS/KX-UT series During a three-party conference On-hook. To leave a conference involving two outside parties PT/PS During a three-party conference Press TRANSFER. On-hook. During a three-party conference Press Recall/hookswitch.

  • Page 71

    1.3.16 Conference, Unattended To leave a conference PT/PS During a 3- to 7-party conference Press CONF. On-hook. To return while others are talking PT/PS (CO) (ICD Group) (PDN) (SDN) Press flashing green CO, ICD Group, PDN, SDN, or INTERCOM. To complete a conversation PT/PS During a conversation On-hook.

  • Page 72: Conference Group Call

    1.3.17 Conference Group Call 1.3.17 Conference Group Call You can call multiple parties, assigned as members of a group (conference group), and establish a multiple party conversation with the called parties. You can make a conference group call to both extensions and CO lines (including analog lines).

  • Page 73: Broadcast Mode

    1.3.17 Conference Group Call • * If you do not enter an entry code when making the conference group call, extensions/outside telephones can join the conversation without needing to enter an entry code. • Entry codes can consist of the digits "0" through "9". When " " is used for an entry code, no one can join a conversation that is already in progress.

  • Page 74

    1.3.17 Conference Group Call conversation will be heard by all called parties. Called parties can listen to the announcement simply by going off-hook. They can send a notification tone if they want to join the conversation. To make/answer a conference group call PT/SLT/PS/SIP Extn.

  • Page 75

    1.3.17 Conference Group Call To make a conversation with a specific party PT/PS During an announcement (DSS) Press DSS. To make a conversation with a party in the group’s preassigned order PT/PS During an announcement Press CONF. • When you press the CONFERENCE/CONF/Conference button after pressing a DSS Key, you will make a conversation with the party who registered after the current party on call in the Conference Group.

  • Page 76

    1.3.17 Conference Group Call • In this case, the FLASH/RECALL button must be set to Flash/Recall mode through system programming. • If the maximum number of parties who can actively participate in the conversation is set to 32 through system programming, the keys on the conference originator’s telephone (DSS, CONFERENCE, TRANSFER, FLASH, etc.) will not function.

  • Page 77

    1.3.17 Conference Group Call Join After Time Out Extensions or outside telephones can join the multiple party conversation that has been already started using this feature. For example, if the conference group members fail to answer when a conference group call is made, they can join the multiple party conversation later using this feature.

  • Page 78: Data Line Security

    1.3.18 Data Line Security For an extension joining the conversation To join a conversation with an entry code PT/SLT/PS/SIP Extn. conference entry code group no. Enter Dial conference Off-hook. Enter entry code group number (1 digit). Enter #. (max. 8 digits). C.Tone Talk.

  • Page 79: Disa (direct Inward System Access)

    1.3.19 DISA (Direct Inward System Access) To set/cancel PT/SLT/PS/SIP Extn. C.Tone Cancel Enter Enter 1 to set On-hook. Off-hook. 730. or 0 to cancel. 1.3.19 DISA (Direct Inward System Access) – Calling through DISA Calling through DISA When outside callers access extensions in the PBX, a prerecorded message greets the caller and gives information about how to access an extension.

  • Page 80

    1.3.19 DISA (Direct Inward System Access) To call an extension From Outside Telephone PIN: Personal Identification Number In No Security Mode/Trunk Security Mode DISA desired phone no. extension no. R.B.Tone & DISA message Off-hook. Dial DISA Dial desired extension number. phone number.

  • Page 81

    1.3.19 DISA (Direct Inward System Access) To call an outside party From Outside Telephone PIN: Personal Identification Number In No Security Mode DISA outside R.B.Tone & phone no. phone no. DISA message Off-hook. Dial DISA Dial outside phone number. phone number. Seize a CO line before dialing an outside phone number.

  • Page 82: Dnd (do Not Disturb)

    1.3.20 DND (Do Not Disturb) CAUTION There is a risk that fraudulent telephone calls will be made using the CO-to-CO Line Call feature of DISA. The cost of such calls will be billed to the owner/renter of the PBX. To protect the PBX from this kind of fraudulent use, we strongly recommend: Enabling DISA security (CO Line Security or All Security).

  • Page 83: Dnd Override

    1.3.20 DND (Do Not Disturb) • For KX-UT series SIP phones (except KX-UT670), when Call Forwarding or Do Not Disturb is enabled, FWD/DND appears on the display in stand-by mode. For KX-UT670, when Call Forwarding or Do Not Disturb is enabled, a status icon appears on the display. For details, refer to the documentation for your phone.

  • Page 84

    1.3.20 DND (Do Not Disturb) To call PT/SLT/PS extension no. DND Tone R.B.Tone Off-hook. Dial extension Enter 1. Talk. number. • SIP phone users cannot use DND Override to call someone who has set the DND feature, but can let other extensions call them using DND Override when the DND feature is set.

  • Page 85: Door Open

    1.3.21 Door Open To set and clear FWD/DND for outside/intercom calls While on-hook (when in FWD/DND Setting Mode) Outside Calls Intercom Calls Press the fixed Enter 1 or 2. Press STORE. FWD/DND button. FWD/DND off DND on Press STORE to set. Enter 0 or 1.

  • Page 86: Doorphone Call

    1.3.22 Doorphone Call From a preprogrammed extension PT/SLT/PS/SIP Extn. doorphone no. C.Tone Off-hook. Enter Enter doorphone On-hook. number (2 digits). From any extension while talking to the doorphone PT/SLT/PS/SIP Extn. C.Tone Enter 5. On-hook. • The door open will be triggered for a specified time period. 1.3.22 Doorphone Call Preprogrammed extensions or an outside party can receive a call from a doorphone, and talk to the person through the doorphone.

  • Page 87: Efa (external Feature Access)

    1.3.23 EFA (External Feature Access) To answer a call from the doorphone PT/SLT/PS/SIP Extn. Off-hook. • For KX-UT series SIP phone users: If the doorphone number and name are stored in the phonebook of your phone, the doorphone information is displayed on your phone when a call arrives from the doorphone.

  • Page 88: Executive Busy Override

    1.3.24 Executive Busy Override <Example> To hold the current call and then talk to the new party PT/PS/KX-UT series During a conversation with an outside party During a conversation with an outside party desired service desired service code (EFA) code Press FLASH/RECALL or EFA.

  • Page 89

    1.3.24 Executive Busy Override To join an intercom call PT/SLT/PS Party joining the call A busy tone is heard and the caller information of the call to another (DSS) extension is displayed. (SDN) C.Tone B. Tone extension no. Off-hook. Talk. Enter 3.

  • Page 90: Extension Dial Lock

    1.3.25 Extension Dial Lock To talk to each party alternately PT/PS During a conversation To continue Talk to the Press TRANSFER. other party. Executive Busy Override Deny A preprogrammed extension user can prevent his calls from being interrupted by another extension user (Default: Allow other users to interrupt calls).

  • Page 91: Extension Feature Clear

    1.3.26 Extension Feature Clear To unlock PIN: Personal Identification Number PT/SLT/PS/SIP Extn. extension PIN C.Tone Off-hook. On-hook. Enter Enter 0. Enter extension PIN (max. 10 digits). • If you forget the extension PIN or cannot unlock your extension, consult your manager. The manager can clear your extension PIN, or unlock your extension.

  • Page 92: Extension Pin (personal Identification Number)

    1.3.27 Extension PIN (Personal Identification Number) Features Default Setting Hot Line Message Waiting—(All the messages that have been left by other extension users) Call Pickup Deny Allow Call Forwarding (FWD) Absent Message Paging Deny Allow Timed Reminder Cleared Do Not Disturb (DND) Call Waiting Enable—Tone Executive Busy Override...

  • Page 93

    1.3.27 Extension PIN (Personal Identification Number) Remote Control Operation (1.3.75 Walking COS) Extension Dial Lock Clear To set PT/SLT/PS/SIP Extn. PIN: Personal Identification Number extension PIN Off-hook. Enter 799. Enter 1. Enter extension PIN (max. 10 digits). same extension PIN C.Tone On-hook.

  • Page 94: External Relay

    1.3.30 FWD (Call Forwarding) 1.3.28 External Relay Preprogrammed extensions can switch on a relay (e.g., alarm) connected to the PBX. To switch on the relay PT/SLT/PS relay no. C.Tone Off-hook. Enter Enter relay number On-hook. (2 digits). • The relay will be switched off after a specified time period. 1.3.29 External Sensor Preprogrammed extensions can receive an alert call from an external sensor (e.g., security alarm) connected to the PBX.

  • Page 95

    1.3.30 FWD (Call Forwarding) FWD (Call Forwarding) You can have your incoming calls forwarded to a specified destination. All Calls: All calls are forwarded. Preset extensions may also forward from their own receiving group. Busy: All calls are forwarded when your extension is busy. No Answer: All calls are forwarded when you do not answer the call within a specified time period.

  • Page 96

    1.3.30 FWD (Call Forwarding) To set/cancel PT/SLT/PS/SIP Extn. Cancel Both Calls All Calls Outside Calls Busy No Answer Intercom Calls Busy/No Answer Off-hook. Enter Enter 0 to 2 as Enter required you desire. number. For "Cancel", go on-hook directly after entering 0. destination extension no.

  • Page 97

    1.3.30 FWD (Call Forwarding) To set the timer for "No Answer" and "Busy/No Answer" PT/SLT/PS/SIP Extn. time C.Tone Enter 713. Enter time On-hook. Off-hook. (seconds [2 digits]). Call Forwarding (FWD) for your Incoming Call Distribution Group ICD Group: Incoming Call Distribution Group PT/SLT/PS/SIP Extn.

  • Page 98

    1.3.30 FWD (Call Forwarding) • For KX-UT series SIP phones (except KX-UT670), when Call Forwarding or Do Not Disturb is enabled, FWD/DND appears on the display in stand-by mode. For KX-UT670, when Call Forwarding or Do Not Disturb is enabled, a status icon appears on the display. For details, refer to the documentation for your phone.

  • Page 99

    1.3.30 FWD (Call Forwarding) Remote FWD Using a proprietary telephone (PT), you can easily switch the FWD status of another phone. First, the extension that will allow remote forwarding operation must specify an extension to perform remote forwarding. Then, the extension to perform remote forwarding can assign a Group FWD button for this purpose.

  • Page 100

    1.3.30 FWD (Call Forwarding) • For KX-UT670 SIP phone users: There is no physical FWD/DND button on the phone. To set and clear the FWD/DND status, refer to the documentation for your phone. To switch FWD/DND status for outside calls While on-hook (when in FWD/DND Setting Mode) The current FWD/DND status for outside calls is displayed.

  • Page 101

    1.3.30 FWD (Call Forwarding) To set and clear FWD/DND for outside/intercom calls While on-hook (when in FWD/DND Setting Mode) Outside Calls Intercom Calls Press the fixed Enter 1 or 2. Press STORE. FWD/DND button. FWD/DND off DND on Enter 0 or 1. destination extension no.

  • Page 102

    1.3.30 FWD (Call Forwarding) To set and clear FWD/DND for all calls KX-UT113/KX-UT123/KX-UT133/KX-UT136/KX-UT248 While on-hook FWD/DND Off : FWD/DND off Do Not Disturb : DND on destination FWD(All) extension no. : FWD–All Calls FWD(BSY) : FWD–Busy FWD(NA) : FWD–No Answer outside Press the fixed CO line...

  • Page 103: Hands-free Answerback

    1.3.31 Hands-free Answerback To set forwarding status and outside destinations to ring in parallel for outside calls to an ICD group While on-hook (when in FWD/DND Setting Mode) Virtual PS 1 Virtual PS 2 Virtual PS 3 Virtual PS 4 Press the fixed Enter 4 to 7.

  • Page 104: Hands-free Operation

    1.3.32 Hands-free Operation To set/cancel PT/KX-UT113/KX-UT123/KX-UT133/KX-UT136/KX-UT248 While on-hook Press AUTO ANS. • PT users: The AUTO ANS button light shows the current status as follows: Off: Not set Red on: Set • KX-UT series SIP phone (except KX-UT670) users: When Hands-free Answerback is set, the AUTO ANS icon appears on the display.

  • Page 105: Headset Operation

    1.3.33 Headset Operation 1.3.33 Headset Operation – Headset Operation – Answer/Release Button Headset Operation You can have a conversation using a headset. In this case, you must select "Headset on" in programming mode or set the Headset button on (red) in advance. However, for the KX-UT113/KX-UT123, Headset mode is enabled automatically when a headset is connected to the headset jack of the telephone.

  • Page 106

    1.3.33 Headset Operation • For KX-NT300 series (except KX-NT321)/KX-NT560/KX-DT343/KX-DT346/KX-UT248 telephone users: – With KX-NT300 series (except KX-NT321)/KX-NT560/KX-DT343/KX-DT346/KX-UT248 telephones, you can use a Bluetooth wireless headset registered on your extension as a headset. – Operating Distance Please keep the telephones with connected Bluetooth Modules, 3 m (9 ft 10 in) or more apart from each other.

  • Page 107: To Transfer A Call

    1.3.33 Headset Operation To answer (Answer) Talk. Press Answer. To transfer a call During a conversation (DSS) The called TRANSFER party answers. (Release) desired phone no. Press TRANSFER. Press Release. Press DSS or dial desired phone number. Seize CO line before dialing outside phone number.

  • Page 108: Hospitality Features

    1.3.35 Hot Line To end a conversation During a conversation (Release) Press Release. Customizing Your Phone • 3.1.4 Customizing the Buttons Create or edit an Answer button or a Release button. 1.3.34 HOSPITALITY FEATURES In a hotel-type environment, an extension assigned as a hotel operator can be used to view and set the check-in/check-out/cleaned-up (Ready or Not Ready) status of each guest room extension.

  • Page 109

    1.3.35 Hot Line To store a phone number PT/SLT/PS desired phone no. C.Tone Off-hook. Enter Enter 2. Enter desired Enter #. On-hook. 740. phone number (max. 32 digits). Enter CO line access number before outside phone number. To set/cancel PT/SLT/PS Cancel C.Tone On-hook.

  • Page 110: Icd Group Features

    1.3.37 ICD Group Features—Call Log History for ICD Group 1.3.36 ICD GROUP FEATURES An incoming call distribution (ICD) group is a group of extensions assigned through system programming to receive calls (for example, as a call center). The PBX has several features that support using extensions in ICD groups, as follows: Features Description...

  • Page 111: Icd Group Features—incoming Call Queue Monitor

    1.3.38 ICD Group Features—Incoming Call Queue Monitor To confirm the Call Log History 6-Line Display PT While the display is in incoming call queue monitoring mode Since JAN.29 09:10AM JAN.31 08:13AM Total Calls 00996 601:Sales Section Overflow Calls 00131 Waiting Calls Now: 00006 Lost Calls 00039...

  • Page 112: Icd Group Features—log-in/log-out

    1.3.39 ICD Group Features—Log-in/Log-out To monitor the waiting call status 6-Line Display PT ICD Group extension no. C.Tone Off-hook. Enter Enter ICD Group 739. extension number. JAN.31 08:13AM Group Monitor On 601:Sales Section Waiting Calls Now: 00006 Max. Waiting Time: 02'18 On-hook.

  • Page 113

    1.3.39 ICD Group Features—Log-in/Log-out To set Log-in/Log-out ICD Group: Incoming Call Distribution Group PT/SLT/PS/SIP Extn. Log-out Log-in Off-hook. Enter Enter 0 or 1. 736. ICD Group Specified extension no. C.Tone On-hook. Enter ICD Group extension number or ICD Group: Incoming Call Distribution Group PT/PS While on-hook ICD Group...

  • Page 114

    1.3.39 ICD Group Features—Log-in/Log-out PT/PS While on-hook (Log-in/Log-out of a Specified Group) Press Log-in/Log-out of a Specified Group. To enter/leave Not Ready mode PT/SLT/PS/SIP Extn. Not Ready C.Tone Ready Off-hook. Enter 1 or 0. On-hook. Enter 735. To set/cancel Not Ready mode or to leave Wrap-up mode (To enter Ready mode) PT/PS/KX-UT133/KX-UT136/KX-UT248/KX-UT670 While on-hook (Wrap-up)

  • Page 115: Icd Group Features—log-in/log-out Monitor And Remote Control

    1.3.40 ICD Group Features—Log-in/Log-out Monitor and Remote Control • * The status will be as follows: Ready ® Not Ready Not Ready ® Ready Wrap-up ® Not Ready • The Log-in/Log-out of a specified group button light shows the current status as follows: Off: Log-in mode Red on: Log-out mode •...

  • Page 116

    1.3.40 ICD Group Features—Log-in/Log-out Monitor and Remote Control To enter incoming call queue monitoring mode 6-Line Display PT ICD Group extension no. C.Tone Off-hook. Enter 739. Enter ICD Group extension number. Group Monitor On On-hook. To monitor the Log-in/Log-out status 6-Line Display PT While the display is in incoming call queue monitoring mode JAN.31...

  • Page 117: Icd Group Features—manual Queue Redirection

    1.3.42 ICD Group Features—Supervisory • Depending on the current status of the ICD group member, pressing the DSS button changes the status as follows: Log-in mode (Not Ready) ® Log-in mode (Ready) Log-in mode (Ready) ® Log-out mode Log-out mode ® Log-in mode (Ready) •...

  • Page 118

    1.3.42 ICD Group Features—Supervisory Features Description The supervisor extension can monitor the status of calls waiting in the queue Incoming Call Queue to be answered. Monitor (® 1.3.38 ICD Group Features—Incoming Call Queue Monitor) The supervisor extension can monitor the Log-in/Log-out status of the ICD group members with the lights of corresponding DSS buttons.

  • Page 119: Message Waiting

    1.3.43 Message Waiting The following chart shows the flow of supervisory displays and access operations: Initial Display JAN.31 08:10AM PROG INFO RING MENU ICD Group "EXIT" extension Incoming Call Queue Monitor JAN.31 08:10AM --- Date and time 601:Sales Section --- Floating extension number/name of ICD group Waiting Calls Now: 00006 --- The number of queued calls Max.

  • Page 120

    1.3.43 Message Waiting For an extension leaving a message waiting indication To leave a message waiting indication PT/SLT/PS When the called extension is busy or does not answer C.Tone On-hook. Press MESSAGE or enter 4. To leave/cancel a message waiting indication PT/SLT/PS/SIP Extn./KX-UT series PT and SLT Leave...

  • Page 121

    1.3.43 Message Waiting For an extension receiving a message waiting indication To check the left message and call back PT/PS While on-hook Press MESSAGE Off-hook. Talk. until the desired extension appears. To call back PT/SLT/PS Talk. Off-hook. Press MESSAGE or enter 70 and then 2.

  • Page 122: Mute

    1.3.44 Mute To clear message waiting indications left on your extension PT/SLT/PS/SIP Extn. your extension no. C.Tone Off-hook. Enter Enter 0. Dial your On-hook. extension number. • The Message button light or Message/Ringer Lamp shows the current status as follows: Off: No message Red on: You have a message •...

  • Page 123: Off-hook Monitor

    1.3.46 OHCA (Off-hook Call Announcement) • The AUTO ANS/MUTE or VOICE CALL/MUTE button light for PTs, or the SP-PHONE button light for KX-UT series SIP phones shows the current status as follows: Off: Normal Flashing red: Mute • If mute is used during OHCA, it will become Handset Mute. •...

  • Page 124: One-numbered Extension

    1.3.47 One-numbered extension • OHCA is only available with certain digital proprietary telephones. • OHCA is not available for outside calls; only call waiting tone can be set (refer to "1.3.13 Call Waiting Tone"). • A PDN extension can only receive OHCA or Whisper OHCA from the corresponding SDN extension.

  • Page 125: One-touch Dialing

    1.3.49 Paging To pickup call during conversation PT/SLT/SIP Extn. (DSS) C.Tone extension no. Talk. Off-hook. Press lit DSS of the paired telephone. Or enter 41 and then dial extension number of the paired telephone. 1.3.48 One-touch Dialing You can store a phone number into the flexible button for one-touch operation. PT/PS/KX-UT133/KX-UT136/KX-UT248/KX-UT670 (One-touch Dialing)

  • Page 126

    1.3.49 Paging To page PT/SLT/PS/SIP Extn. paging group Wait for an answer C.Tone Off-hook. Enter Dial paging group Announce. Talk. number (2 digits). • If the group which you paged is already being used for paging, you hear a busy tone. To answer PT/SLT/PS/SIP Extn.

  • Page 127

    1.3.49 Paging Paging and then Transferring a Call You can transfer a call after making paging announcements. PT/SLT/PS During a conversation paging group C.Tone Press TRANSFER or Enter Dial paging group Announce. Recall/hookswitch. number (2 digits). The other party is placed on hold.

  • Page 128: Paralleled Telephone

    1.3.50 Paralleled Telephone Paging Deny You can set your extension not to receive paging announcements. PT/KX-UT series Deny C.Tone Allow Off-hook. Enter 721. Enter 1 or 0. On-hook. 1.3.50 Paralleled Telephone A digital proprietary telephone extension user can choose whether the single line telephone connected in parallel will ring or not, when an incoming call is received.

  • Page 129: Pdn (primary Directory Number)/sdn (secondary Directory Number Extension

    1.3.51 PDN (Primary Directory Number)/SDN (Secondary Directory Number) Extension 1.3.51 PDN (Primary Directory Number)/SDN (Secondary Directory Number) Extension Primary Directory Number (PDN) buttons and Secondary Directory Number (SDN) buttons are useful when extension users will handle calls for other extensions. For example, a secretary or multiple secretaries can handle calls and check the call status of a boss or multiple bosses.

  • Page 130

    1.3.51 PDN (Primary Directory Number)/SDN (Secondary Directory Number) Extension Light Pattern PDN Button Status SDN Button Status Flashing red The PDN extension is receiving an The corresponding PDN extension is rapidly incoming call to an incoming call receiving an incoming call. distribution (ICD) group.

  • Page 131

    1.3.51 PDN (Primary Directory Number)/SDN (Secondary Directory Number) Extension Call Hold Retrieve PT/PS To retrieve a call at the holding extension (PDN) (SDN) Off-hook. Press flashing green Talk. PDN or SDN. To retrieve a call from another extension—only Regular Hold (PDN) (SDN) Off-hook.

  • Page 132: Printing Message

    1.3.52 Printing Message • System programming is required to use this feature during a conversation with an extension. • * When an SDN button is in Standard SDN Key Mode, you have to press the SDN button twice to transfer the call, unless you used that SDN button to answer an incoming call. Customizing Your Phone •...

  • Page 133: Privacy Release

    1.3.54 Private Network Features—CLIP (Calling Line Identification Presentation) 1.3.53 Privacy Release You can let a third party join your current outside call and establish a three-party conversation. You can also leave the conversation and then let the two other parties talk. To let a third party join your conversation and establish a three-party conversation PT/PS Your extension (on the outside call)

  • Page 134: Private Network Features—clir (calling Line Identification Restriction)

    1.3.55 Private Network Features—CLIR (Calling Line Identification Restriction) To show either the number assigned to the CO line or your extension PT/SLT/PS/SIP Extn. Public C.Tone Your extension Off-hook. Enter 7 2. Enter 1 for public or 2 On-hook. for your extension. •...

  • Page 135: Private Network Features—colp (connected Line Identification Presentation)

    1.3.57 Private Network Features—COLR (Connected Line Identification Restriction) 1.3.56 Private Network Features—COLP (Connected Line Identification Presentation) When receiving a call through a private network, you can present your preprogrammed telephone number to the calling party. You can select the telephone number sent, either the number of the line used or the number assigned to your extension.

  • Page 136: Private Network Features—tie Line Access

    1.3.58 Private Network Features—TIE Line Access 1.3.58 Private Network Features—TIE Line Access You can access extensions connected to other PBXs in a private network. To call PT/SLT/PS/SIP Extn. extension no. private phone no. Off-hook. Dial extension number or Talk. enter 7 and then dial private phone number. •...

  • Page 137: Quick Dialing

    1.3.61 Room Status Control 1.3.59 Quick Dialing You can make a call simply by pressing the preprogrammed number for quick dialing. PT/SLT/PS/SIP Extn. quick dialing no. Off-hook. Dial quick dialing number (max. 8 digits). • This is a useful feature for hotels. For example, to dial Room Service, dial the digit "3", not the full extension number.

  • Page 138

    1.3.61 Room Status Control • The hotel operator must be using a 6-line display PT to use the Room Status Control features. • While in Room Status Control mode: The hotel operator’s extension can only check extensions in/out and ready/not ready. All other operations will be ignored.

  • Page 139

    1.3.61 Room Status Control • After check-in, Remote Extension Dial Lock is deactivated, and the guest can make outside calls from the room extension. (Refer to "2.1.5 Remote Extension Dial Lock".) • When the room status of extensions is changed, detailed room status information is recorded with the PBX automatically.

  • Page 140: Self Labeling (kx-nt366/kx-nt553/kx-nt556/kx-nt560/kx-ut248/kx-ut670 Only)

    1.3.62 Self Labeling (KX-NT366/KX-NT553/KX-NT556/KX-NT560/KX-UT248/KX-UT670 only) To change the cleaning status of a room 6-Line Display PT While on-hook Enter Room Number (Cleaned-up) EXIT ENTER Press Cleaned-up. To continue EXIT ENTER extension no. (DSS) (Cleaned-up) Dial extension number and then press Press "EXIT"...

  • Page 141

    1.3.62 Self Labeling (KX-NT366/KX-NT553/KX-NT556/KX-NT560/KX-UT248/KX-UT670 only) For KX-NT553/KX-NT556: The KX-NT553/KX-NT556 IP-PT has 12 flexible buttons, and the telephone’s display shows which feature, telephone number, or extension number is assigned to each button. You can press the NEXT PAGE key to display other sets (pages) of 12 flexible button assignments as below. Pages Total Flexible Buttons KX-NT553...

  • Page 142: Speed Dialing, Personal

    1.3.63 Speed Dialing, Personal and full-screen display. In single-row display, 6 flexible buttons are displayed, and you can press the Page key to display another row of buttons. In full-screen display, all 24 flexible buttons are displayed at once. Row 4 Row 3 Row 1 Row 2...

  • Page 143: Speed Dialing, System

    1.3.64 Speed Dialing, System To store a phone number PT/SLT/SIP Extn. personal speed desired dialing no. phone no. C.Tone Off-hook. Enter Enter personal speed Enter desired Enter #. On-hook. dialing number phone number (2 digits). (max. 32 digits). Enter CO line access number before outside phone number.

  • Page 144: Svm (simplified Voice Message)

    1.3.65 SVM (Simplified Voice Message) 1.3.65 SVM (Simplified Voice Message) Your PBX can provide you with answering machine service. Your extension is assigned a message box, into which callers can leave voice messages for you. After callers reach your message box, they will hear your personal greeting message. You can record two kinds of personal greetings: a normal greeting message and a greeting message for each time mode.

  • Page 145

    1.3.65 SVM (Simplified Voice Message) Recording a Normal Greeting Message To record PT/SLT/PS C.Tone Off-hook. Record Enter Enter 1. message. Example: "You have reached John. I am sorry I cannot take your call right now. Please leave a message." A confirmation Clear tone is heard.

  • Page 146

    1.3.65 SVM (Simplified Voice Message) To clear PT/SLT/PS C.Tone Off-hook. Enter 38 . Enter 0 . On-hook. Recording a Greeting Message for Each Time Mode In addition to a normal greeting message, you can record a specific greeting message for each time mode (day/lunch/break/night).

  • Page 147

    1.3.65 SVM (Simplified Voice Message) To play back PT/SLT/PS Night Lunch C.Tone Break Enter 2. Off-hook. Enter Enter 8. Enter the desired time mode. A confirmation Clear tone is heard. The greeting message is played back. Rerecord On-hook. Enter 0 or 1 while the greeting message is being played back.

  • Page 148

    1.3.65 SVM (Simplified Voice Message) Redirecting Your Calls to Your Message Box You can set incoming calls to be redirected to your own message box so that callers can leave voice messages when you cannot answer the phone. To set/cancel PT/SLT/PS Both Calls Cancel...

  • Page 149

    1.3.65 SVM (Simplified Voice Message) Leaving Voice Messages If the extension user you called is not able to answer your call, and your call is redirected to the message box, you will hear the greeting message. Then, you can leave a voice message for that extension. It is also possible to leave a voice message directly in the message box of a desired extension by following the steps below: To leave a voice message directly to another extension’s message box PT/SLT/PS...

  • Page 150

    1.3.65 SVM (Simplified Voice Message) Listening to Voice Messages Left by Callers When a caller leaves a voice message, information about that caller is also recorded as the SVM Log. The SVM Log can be viewed using the display of a PT or PS by pressing the Message button. To listen to voice messages PT/PS While on-hook...

  • Page 151

    1.3.65 SVM (Simplified Voice Message) Operation No. Operations To play back the voice message from the beginning To go to the next voice message To clear the voice message (Press the AUTO DIAL/STORE button or enter 1 to confirm.) To call back the caller who left the voice message To go back to the previous voice message To leave a voice message directly in the message box of another extension (Enter desired extension number.)

  • Page 152

    1.3.65 SVM (Simplified Voice Message) To listen to voice messages while your display is locked PIN: Personal Identification Number your extension PIN extension no. extension no. C.Tone & D.Tone Off-hook. Enter Dial your Enter extension PIN (max. 10 digits). extension number. If the wrong extension PIN is entered, you hear an alarm tone.

  • Page 153

    1.3.65 SVM (Simplified Voice Message) Accessing Your Message Box from an Outside Telephone You can remotely access your message box and perform any operations of the SVM feature through a CO line as if you were at your own extension. From Outside Telephone PIN: Personal Identification Number The greeting...

  • Page 154: Tafas (trunk Answer From Any Station)

    1.3.67 Timed Reminder Accessing the Message Box of Another Extension from Your Extension You can access the message box of another extension (for example, to record a greeting message for that extension) by following the steps below: PT/SLT/PS PIN: Personal Identification Number desired extension no.

  • Page 155

    1.3.67 Timed Reminder • This feature can also be set remotely by an extension assigned as a hotel operator (Remote Wake-up Call). The most recent setting will be valid no matter which extension made the setting. For information about setting a Remote Wake-up Call, refer to "1.3.74 Wake-up Call".

  • Page 156: Time Service

    1.3.68 Time Service To confirm Press TRANSFER several times. • You can also confirm the timed reminder by using the soft button. • The alarm keeps ringing for preprogrammed seconds. • If you receive an incoming call during ringback, the ringing starts after the ringback stops. •...

  • Page 157: Verification Code Entry

    Voice Mail Integration telephone. (® 1.3.73 Voice Mail Features—Voice Mail Integration) Using a Panasonic Voice Processing system that supports digital integration (e.g., KX-TVA series), you can monitor a call without answering Live Call Screening (LCS) while the caller is leaving a message in your mailbox.

  • Page 158: Voice Mail Features—lcs (live Call Screening)

    1.3.71 Voice Mail Features—LCS (Live Call Screening) 1.3.71 Voice Mail Features—LCS (Live Call Screening) Using a Panasonic Voice Processing system that supports digital integration (e.g., KX-TVA series), you can monitor a call without answering while the caller is leaving a message in your mailbox.

  • Page 159

    1.3.71 Voice Mail Features—LCS (Live Call Screening) Operation Flowchart The operations in the shaded areas can be done hands-free. PT/PS Hands-free Mode Private Mode (Alarm Tone) Monitoring (Hands-free) Monitoring (Handset) Monitoring SP-PHONE MONITOR (Live Call No operation Screening) Press SP-PHONE, MONITOR or Live Call Off-hook.

  • Page 160: Voice Mail Features—two-way Record

    1.3.72 Voice Mail Features—Two-way Record 1.3.72 Voice Mail Features—Two-way Record Using a Panasonic Voice Processing system that supports digital integration (e.g., KX-TVA series), you can record a conversation into a mailbox while talking on the phone. You can select the mailbox each time you record a conversation.

  • Page 161: Voice Mail Features—voice Mail Integration

    1.3.73 Voice Mail Features—Voice Mail Integration • Note: Many states have imposed regulations on the manner in which 2-way telephone conversations may be recorded, so you should inform the other party that the conversation is being recorded. Consult your local telephone company for further information. •...

  • Page 162: To Listen To Messages

    1.3.73 Voice Mail Features—Voice Mail Integration To forward a call to your mailbox while it is ringing PT/PS While on-hook (Voice Mail Transfer) Press Voice Mail Transfer. To transfer a call to a mailbox (Voice Mail Transfer) PT/PS During a conversation (DSS) (Voice Mail Transfer)

  • Page 163: Wake-up Call

    1.3.74 Wake-up Call * Indication tone after going off-hook. • If using a PS in parallel with a PT or SLT (in Wireless XDP Parallel mode), you cannot use the Voice Mail Transfer button to forward a call to your mailbox while it is ringing. •...

  • Page 164: Walking Cos

    1.3.75 Walking COS To cancel extension no. C.Tone (DSS) Enter Enter 0. On-hook. Off-hook. Dial extension number or press desired DSS. To confirm Display PT Enter Room Number Off-hook. Enter Enter 2. 1234 11:50 AM Onetime extension no. C.Tone (DSS) On-hook.

  • Page 165: Walking Extension

    1.3.76 Walking Extension • Changing the Log-in/Log-out Status of Extensions • Absent Message • Extension Dial Lock • Time Service—Changing the Time Mode (Day/Night/Lunch/Break) To make a call or set features from another extension PT/SLT/PS PIN: Personal Identification Number desired phone no.

  • Page 166: Walking Extension, Enhanced

    1.3.77 Walking Extension, Enhanced To exchange your settings with another extension PT/SLT PIN: Personal Identification Number your extension no. Dial your Off-hook. Enter 727. extension number. extension PIN D.Tone Enter extension PIN On-hook. (max. 10 digits). • An extension personal identification number (PIN) is required to use this feature. Refer to "1.3.27 Extension PIN (Personal Identification Number)".

  • Page 167

    1.3.77 Walking Extension, Enhanced <Example (a)> When using extension settings at a different location Main Office Service-in Service-out Service-out Extension status of Telephone A Extn. No. 101 Extn. No. 101 Extn. No. 102 Service-out Service-in Service-out Service-out Branch Office Extn. No. 102 Extn.

  • Page 168: Whisper Ohca

    1.3.78 Whisper OHCA To set an extension to Service-out status PT/SLT C.Tone Off-hook. Enter Enter #. On-hook. 727. To set an extension to Service-in status and have your own settings available PT/SLT PIN: Personal Identification Number your extension no. Off-hook. Enter 727.

  • Page 169: Wireless Xdp Parallel Mode

    1.3.79 Wireless XDP Parallel Mode • Whisper OHCA is only available with certain digital proprietary telephones and IP proprietary telephones. In addition, both you and the other party must use supported telephones. • Whisper OHCA is not available for outside calls; only call waiting tone can be set (refer to "1.3.13 Call Waiting Tone").

  • Page 170: Display Features

    1.4.1 Call Log, Incoming 1.4 Display Features 1.4.1 Call Log, Incoming When you receive a call, including external sensor calls, call information is recorded automatically in the incoming call log. A preprogrammed number of calls can be logged per extension. When the call log is full and other call arrives, the oldest call is deleted.

  • Page 171

    1.4.1 Call Log, Incoming The incoming call log information is displayed as follows: [With Caller's Name] ------------------------------------ Caller's name (max. 20 digits) Catherine OCT.27 4:30PM --------------- Date and time the call was received ----------------- Answering Status* New : Not Answered 1234567 --------------------------------------- Caller's number (max.

  • Page 172

    1.4.1 Call Log, Incoming To view the log information with the Navigator key KX-NT300/KX-NT500/KX-DT300/KX-DT500/KX-T7600 While on-hook Press Up or Down until Press Left twice. desired party appears. To clear the log information Display PT While viewing the log information (Call Log) Press Call Log, or Up or Down Press TRANSFER.

  • Page 173: Call Log, Outgoing

    1.4.2 Call Log, Outgoing • The Call Log button light shows the current status as follows: Off: No incoming call, or you have already viewed the call log. Red on: You have missed calls to view. • If your call is answered by another extension, the caller’s information is recorded in the logs of both your extension and the answering extension.

  • Page 174

    1.4.2 Call Log, Outgoing To call with the REDIAL button Display PT While on-hook REDIAL REDIAL Press Up or Down Press REDIAL to Press REDIAL. Off-hook. until desired number display the outgoing appears. call log.* • * System programming is required for this operation. •...

  • Page 175

    1.4.2 Call Log, Outgoing <Operation Example: Storing the caller’s information in personal speed dialing> [Initial Display] Press OCT.27 03:13PM PROG INFO RING MENU 05:12341115678 Name? ABCD EXIT CLEAR ENTER Press Enter name. Outgoing Call Log 05:12341115678 EXIT ENTER ABCD EXIT CLEAR ENTER Press until desired number is...

  • Page 176: Directories

    1.4.3 Directories 1.4.3 Directories You can select and call using the directories (Personal Speed Dialing Directory, System Speed Dialing Directory and Extension Number Directory). Only personal directories can be stored, edited or deleted on your extension. If a call arrives while you are using a directory, the display will be replace with the caller’s information. –...

  • Page 177

    1.4.3 Directories Storing New Names and Numbers To store a Personal Speed Dialing Directory item Display PT While on-hook name phone no. PAUSE Press PROGRAM Enter phone number Enter name Press ENTER Press ENTER or PAUSE. (max. 32 digits). or STORE. (max.

  • Page 178: System Feature Access

    1.4.4 System Feature Access • To enter characters, refer to "1.3.14 Character Entry". • For more details, refer to "To store the names and numbers in personal speed dialing" in "3.1.2 Personal Programming". 1.4.4 System Feature Access You can access commonly used features with the "Feature Access" menu. To select a feature from the "Feature Access"...

  • Page 179: Display Prompts

    1.4.4 System Feature Access <Display Prompts> [Call Back Cancel] [Call Pickup Directed] [Call Pickup Group] ->Call Back Cancel Call Back Cancel Call Back Cancel Call Pickup Directed ->Call Pickup Directed Call Pickup Directed Call Pickup Group Call Pickup Group ->Call Pickup Group Doorphone Call Doorphone Call Doorphone Call...

  • Page 180

    1.4.4 System Feature Access [Doorphone Call] [Door Open] [External BGM] Call Back Cancel Call Back Cancel ->External BGM Call Pickup Directed Call Pickup Directed Paging Call Pickup Group Call Pickup Group External Relay ON ->Doorphone Call Doorphone Call Call Back Cancel Door Open ->Door Open Call Pickup Directed...

  • Page 181

    1.4.4 System Feature Access [Paging] [External Relay ON] External BGM External BGM ->Paging Paging External Relay ON ->External Relay ON Call Back Cancel Call Back Cancel Call Pickup Directed Call Pickup Directed EXIT ENTER EXIT ENTER ENTER ENTER Press Press Group No.

  • Page 182

    1.4.4 System Feature Access Features Refer to Directed Group Call Pickup You can pick up a call ringing at another extension within a call pickup group. (® 1.3.9 Call Pickup) Data Line Security You can protect the line against audible notification tones, such as a call waiting tone during a conversation.

  • Page 183: Cellular Phone Features

    1.5.1 Cellular Phone Features 1.5 Cellular Phone Features 1.5.1 Cellular Phone Features When you are not at your desk or not in the office and receive a forwarded outside call on your cellular phone, you can use the following features if enabled through system programming. –...

  • Page 184: Transferring To An Outside Phone Number

    1.5.1 Cellular Phone Features To transfer Cellular Phone During a conversation extension no. D.Tone private phone no. Dial extension number or Enter #. Talk. On-hook. enter 7 and the dial private phone number. The party is placed on hold. This step can be omitted. •...

  • Page 185

    1.5.1 Cellular Phone Features Adding Other Parties during a Conversation (Conference) To establish a conference call Cellular Phone During a conversation extension no. D.Tone C.Tone Enter #. Dial extension number. Talk to the Enter #. Enter 3. new party. Talk with multiple parties. Talking to Two Parties Alternately (Call Splitting) Cellular Phone During a conversation...

  • Page 186

    1.5.1 Cellular Phone Features Paging and then Transferring a Call Cellular Phone During a conversation paging group C.Tone D.Tone Enter #. Enter Dial paging group Announce. number (2 digits). The party is placed on hold. Wait for an answer. On-hook. Talk.

  • Page 187: Unified Messaging Features

    1.6.1 What is the Unified Messaging system? 1.6 Unified Messaging Features 1.6.1 What is the Unified Messaging system? Introduction to the Unified Messaging system Your PBX can provide you with Unified Messaging system service. You or an outside party can access the Unified Messaging system from a telephone.

  • Page 188: Logging In To And Configuring Your Mailbox

    1.6.2 Logging in to and Configuring Your Mailbox 1.6.2 Logging in to and Configuring Your Mailbox – Logging in to Your Mailbox – Subscriber Tutorial (Easy Mailbox Configuration) – Changing or Deleting Your Personal Greeting Messages – Personal Greetings for Caller ID –...

  • Page 189

    1.6.2 Logging in to and Configuring Your Mailbox Manual log-in PT/SLT/PS/SIP Extn. (Voice Mail Transfer) Off-hook. Enter #6. UM group’s floating extension no. Press MESSAGE or Voice Mail Transfer, or enter UM group’s floating extension number. your mailbox no. your password Enter your mailbox.

  • Page 190: Personal Greetings

    1.6.2 Logging in to and Configuring Your Mailbox • When following audible prompts only: if Autoplay New Messages is enabled for your mailbox, new messages will be played back automatically each time you log in to your mailbox. Whether or not new messages will be played back one after the other automatically depends on system programming.

  • Page 191

    To start the Subscriber Tutorial PT/SLT/PS/SIP Extn. The Unified Messaging system will announce, Log in to your mailbox. "Welcome to the Panasonic Unified Messaging System. This is the Subscriber Tutorial service.". To set your password for the first time your password Enter your password and #.

  • Page 192

    1.6.2 Logging in to and Configuring Your Mailbox Changing or Deleting Your Personal Greeting Messages After callers reach your mailbox, they will hear your personal greeting message. You can record 6 kinds of Personal Greetings; the appropriate greeting will be played for callers. If you delete or do not record a greeting message, a prerecorded greeting message will be used.

  • Page 193

    1.6.2 Logging in to and Configuring Your Mailbox To record or delete your Personal Greeting Messages PT/SLT/PS/SIP Extn. No Answer Greeting Busy Signal Greeting After Hours Greeting Log in to your mailbox. Caller ID Greeting caller ID greeting no. Temporary Greeting Enter 41.

  • Page 194

    1.6.2 Logging in to and Configuring Your Mailbox • * We recommend stating your name in your greeting messages, so that callers will know they have reached the correct mailbox. • A Temporary Personal Greeting is played instead of all your other greetings until it is deleted. Each time you log in to your mailbox, the Unified Messaging system will ask you if you want to turn off (delete) your Temporary Personal Greeting.

  • Page 195: Changing Your Password

    1.6.2 Logging in to and Configuring Your Mailbox To assign Caller ID numbers for the first time PT/SLT/PS/SIP Extn. Log in to your mailbox. personalized greeting no. Enter the personalized Enter 414. Enter 2 greeting number (1–4). to accept. To continue STEP B Add another caller ID number.

  • Page 196: To Change Your Password

    1.6.2 Logging in to and Configuring Your Mailbox To change your password PT/SLT/PS/SIP Extn. your desired password Log in to your mailbox. Enter 421. Enter the desired password and #. Enter 2 to accept. On-hook. CAUTION • It is strongly recommended that a password of 16 numbers be used for maximum protection against unauthorized access.

  • Page 197

    1.6.2 Logging in to and Configuring Your Mailbox Dialing by Name Custom Service You will be guided to enter a Custom Service number (1–200). Log in Voice Mail Service You can record a message for another subscriber by entering his or her mailbox number when guided.

  • Page 198: Message Playback And Related Features

    1.6.3 Message Playback and Related Features 1.6.3 Message Playback and Related Features – Playing Messages – Bookmarks (Voice Messages only) – Recovering Deleted Messages – Replying to Messages – Transferring Messages – Remote Access Playing Messages Callers and other subscribers can leave voice messages for you, and you can play them back later after you have logged in to your mailbox.

  • Page 199

    1.6.3 Message Playback and Related Features Message Type Feature Deleted Replay the previous message ü ü ü Play the next message ü ü ü Delete this message • ü ü If a confirmation message is played, press 1 to delete the message. Recover this message ü...

  • Page 200: Recovering Deleted Messages

    1.6.3 Message Playback and Related Features • For voice messages, Unified Messaging system programming determines if the message envelope is played before each message, after each message, or only when you press 6. For more information, consult your System Administrator. •...

  • Page 201: Replying To Messages

    1.6.3 Message Playback and Related Features To recover a Deleted Message PT/SLT/PS/SIP Extn. During or after voice message playback Enter 3. Replying to Messages You can reply to messages left in your mailbox by either calling back the caller or by leaving a message in the caller’s mailbox.

  • Page 202

    1.6.3 Message Playback and Related Features To leave a message for the sender PT/SLT/PS/SIP Extn. During or after voice message playback C.Tone Enter 4. Enter 2 Record your message. Enter 1 to begin recording. to end recording. You can pause and resume recording by pressing 2.

  • Page 203

    1.6.3 Message Playback and Related Features • Specify several recipients by entering a Personal Group Distribution List number (refer to " Personal Group Distribution Lists") or a Mailbox Group number. • Record your own comments and send them along with the transferred message. •...

  • Page 204: Remote Access

    1.6.3 Message Playback and Related Features Remote Access You can call the Unified Messaging system while outside and log in to your mailbox in order to listen to your messages. There are 2 ways to log in to your mailbox remotely: •...

  • Page 205

    1.6.3 Message Playback and Related Features Remote manual log-in From Outside Telephone Call the Unified your mailbox no. your password Messaging system from an outside telephone. Enter #6. Enter and your Enter your password and #. mailbox number. This step can be omitted if your mailbox requires no password.

  • Page 206: Sending Messages

    1.6.4 Sending Messages 1.6.4 Sending Messages – Message Delivery – Personal Group Distribution Lists – External Message Delivery – External Message Delivery Lists – Receiving External Delivery Messages You can record messages and send them to other subscribers, to extension users who do not have mailboxes, and even to outside parties.

  • Page 207: To Send A Message

    1.6.4 Sending Messages To send a message PT/SLT/PS/SIP Extn. Go to "To specify recipients by number" Log in to your mailbox. or "To specify recipients by name (dialing by name)". Enter 2. To specify recipients by number mailbox no. personal group Go to "To record your message".

  • Page 208: Personal Group Distribution Lists

    1.6.4 Sending Messages PT/SLT/PS/SIP Extn. Continued from previous page To record your message C.Tone Enter 1 to record Record your message. Enter 1 your message. to end recording. You can pause and resume recording by pressing 2. Press 2 to add another recipient, If you pause for more than then go to "To specify recipients by 20 seconds, recording will...

  • Page 209

    1.6.4 Sending Messages To create and edit personal group distribution lists PT/SLT/PS/SIP Extn. desired personal group Log in to your mailbox. distribution list no. Enter 44. Enter the desired personal group distribution list number (1–4). C.Tone State the group name. Enter 1 to record Enter 2 to add Enter 2...

  • Page 210

    1.6.4 Sending Messages To change personal group distribution list names PT/SLT/PS/SIP Extn. desired personal group Log in to your mailbox. distribution list no. Enter 44. Enter the desired personal group Enter 1 to change distribution list number (1–4). the list name. Change (record) the list name Delete the list name,...

  • Page 211

    1.6.4 Sending Messages To send an external delivery message PT/SLT/PS/SIP Extn. Go to "To specify a single recipient" Log in to your mailbox. or "To specify multiple recipients (external message delivery list)". Enter 931. To specify a single recipient Outside party’s CO line access no.

  • Page 212

    1.6.4 Sending Messages PT/SLT/PS/SIP Extn. Continued from previous page To specify multiple recipients (external message delivery list) desired list no. 4-digit password Enter 2. Enter the desired list number (1 or 2). Enter a 4-digit password required for listening to the message. Press # if you do not want to set a password.

  • Page 213

    1.6.4 Sending Messages • *1 Example: To enter 5:00, press 5#. To enter 5:15, press 515#. • *2 This option may not be available if the system is programmed to use 24-hour time. • *3 Example: If today is February 16 and you enter 17#, the message will be delivered tomorrow.

  • Page 214

    1.6.4 Sending Messages To create/add to an external message delivery list PT/SLT/PS/SIP Extn. List number 1 Log in to your mailbox. List number 2 Enter 932. Enter 1 or 2. Enter 1. outside CO line access no. telephone no. Enter the CO line access number Dial the outside telephone number Enter 2 to accept.

  • Page 215: Receiving External Delivery Messages

    1.6.4 Sending Messages Receiving External Delivery Messages When you send an external delivery message, the Unified Messaging system will call each of the specified recipients. When a recipient answers the call, the system will guide him or her through the following procedure. After a recipient has listened to an external delivery message, he or she can send you a reply to your message, and even set urgent or private message status.

  • Page 216: Transferring Calls

    1.6.5 Transferring Calls 1.6.5 Transferring Calls – Call Transfer – Incomplete Call Handling – Assigning Your Covering Extension – Remote Call Forwarding – Assigning and Canceling Telephone Numbers for Call Transfer to CO Line – Voice Mail Transfer Call Transfer When a call reaches your extension via the Automated Attendant service, normally your extension will ring and you can answer the call.

  • Page 217: Leaving A Message, Intercom Paging

    1.6.5 Transferring Calls To set call transfer status PT/SLT/PS/SIP Extn. Call Blocking Call Screening Intercom Paging Log in to your mailbox. Transfer to Mailbox Transfer to Custom Service Disable Call Transfer Enter 51. Enter the desired Call Transfer status. Follow the prompts as necessary. On-hook.

  • Page 218

    1.6.5 Transferring Calls Return to Top Menu: The caller is returned to the top menu of the Automated Attendant service and can then choose to call a different extension. To set Incomplete Call Handling status PT/SLT/PS/SIP Extn. Leaving a Message No answer calls Transfer to Covering Extension Log in to your mailbox.

  • Page 219: Remote Call Forwarding

    1.6.5 Transferring Calls To assign your Covering Extension PT/SLT/PS/SIP Extn. desired extension no. Log in to your mailbox. Enter the desired extension number. Enter 52. If you have already assigned your Covering Extension and want to assign a different extension, press 1 before entering the desired extension number. On-hook.

  • Page 220

    1.6.5 Transferring Calls To assign outside telephone numbers for Remote Call Forwarding PT/SLT/PS/SIP Extn. Change telephone number 1 Log in to your mailbox. Change telephone number 2 Enter 48. Enter 1 or 2. If you have already set a telephone number and wish to change it, press 1 after selecting telephone number 1 or 2.

  • Page 221: Voice Mail Transfer

    1.6.5 Transferring Calls • * This option is announced only if you are authorized to use it through system programming for PBX COS (Class of Service) settings and UM COS settings. For more information, consult your System Administrator. Assigning and Canceling Telephone Numbers for Call Transfer to CO Line When you assign a telephone number for Call Transfer to CO Line, your calls will be transferred to the assigned telephone number when:...

  • Page 222

    1.6.5 Transferring Calls You can also create a Voice Mail Transfer button on your phone to transfer received outside calls to a mailbox of another extension so that calling parties can leave messages. Using the Voice Mail Transfer button, you can also perform operations with one touch (for PT and PS only).

  • Page 223

    1.6.5 Transferring Calls To transfer your own call to the called extension’s mailbox PT and SLT PT/PS extension no. R.B.Tone (Voice Mail Transfer) B.Tone (DSS) DND Tone Off-hook. Dial extension number Press Voice Mail or press DSS. Transfer. • *Indication tone after going off-hook •...

  • Page 224: Other Features

    1.6.6 Other Features 1.6.6 Other Features – Interview Mailbox – Message Waiting Notification – Personal Caller Name Announcement – Live Call Screening (LCS) – Recording Your Conversation – Assigning Your Telephone Numbers for Remote Automatic Log-in and Toll Saver – Personal Custom Service –...

  • Page 225: Message Reception Mode

    1.6.6 Other Features To change answer lengths PT/SLT/PS/SIP Extn. Change the answer length. Skip to the next question, then repeat this step. Log in to your mailbox. Skip to the previous question, then repeat this step. Select a specific question. Enter the question number and #, then repeat this step.

  • Page 226: Message Waiting Notification

    1.6.6 Other Features • Not all subscribers have interview mailboxes. For more information, consult your System Administrator. Message Waiting Notification The Message Waiting Notification feature lets you know you have received new messages in your mailbox by: Message Waiting Lamp: The message lamp on your telephone (if it has one) will light when you receive a new message.

  • Page 227

    1.6.6 Other Features To turn Device Notification On/Off PT/SLT/PS/SIP Extn. desired device no. Log in to your mailbox. Enter 62. Enter the desired device number (1–6). Send notification Use a preprogrammed schedule for all messages Receive notification always (continuously) Turn off notifications Send notification On-hook.

  • Page 228: Personal Caller Name Announcement

    1.6.6 Other Features • * If you are using an ISDN or SIP line in en bloc dialing mode, to insert a pause or special command in the middle of the telephone number, pause momentarily while entering the telephone number. You will hear a list of available options, for example, "To add more digits, press 4.

  • Page 229: Private Mode

    1.6.6 Other Features To change Caller ID numbers and recorded names PT/SLT/PS/SIP Extn. Log in to your mailbox. Enter 452. Change the Caller ID number, then go to STEP A in "To assign Caller ID numbers and recording names". Change the caller’s name, then go to STEP B in "To assign Caller ID numbers and recording names".

  • Page 230: Before Operating

    1.6.6 Other Features Before operating • Create a Live Call Screening (LCS) button (Personal Programming). • Select the mode, either Hands-free or Private (Personal Programming). • Set the extension PIN (Personal Identification Number). • Set the Live Call Screening feature. To set Live Call Screening PT/PS PIN: Personal Identification Number...

  • Page 231

    1.6.6 Other Features Operation Flowchart The operations in the shaded areas can be done hands-free. PT/PS Hands-free Mode Private Mode (Alarm Tone) Monitoring (Hands-free) Monitoring (Handset) Monitoring MONITOR (Live Call No operation Screening) Off-hook. Press SP-PHONE, MONITOR or Live Call Screening. Stop monitoring Answering (Live Call...

  • Page 232

    1.6.6 Other Features Recording Your Conversation You can record a conversation into a mailbox while talking on the phone. You can select the mailbox each time you record a conversation. To record into your mailbox (Two-way Record) PT/PS During a conversation To stop recording, press this button again.

  • Page 233: Toll Saver

    1.6.6 Other Features • The Two-way Record button light, Two-way Transfer button light or One-touch Two-way Transfer button light shows the current status as follows: Off: Not recording. On: Recording the conversation. Note Many states have imposed regulations on the manner in which 2-way telephone conversations may be recorded, so you should inform the other party that the conversation is being recorded.

  • Page 234

    1.6.6 Other Features Personal Custom Service A Personal Custom Service is a set of options you can present to your callers, allowing them to press buttons on their telephones in order to access certain features. You should explain the options available to your callers in each of your personal greeting messages, for example, "This is (name).

  • Page 235

    1.6.6 Other Features Exit To create your personal custom service PT/SLT/PS/SIP Extn. desired dialing key Log in to your mailbox. Enter 1. Enter the desired dialing key (0, 3–9) Enter 461. that you want to assign an option to. Skip this step if you are creating your Personal Custom Service for the first time.

  • Page 236

    1.6.6 Other Features To select the No DTMF Input operation PT/SLT/PS/SIP Extn. Log in to your mailbox. Enter 1 to select Enter 1. the No DTMF Input Operation. Enter 461. Message recording. Disconnect the caller. Disconnect the caller when call was received after hours (message recording for all other times).

  • Page 237

    1.6.6 Other Features To set/cancel PT/SLT/SIP Extn. Change the setting. Accept the current setting, Log in to your mailbox. then go on-hook to finish. Cancel (turn off) the Timed Reminder, Enter 95. then go on-hook to finish. Enter the desired option. Once desired time Daily...

  • Page 238

    1.6.6 Other Features Call-through Service You can make outside calls by accessing the subscriber service menu (from an outside telephone) and dialing an outside destination. To login to your mailbox from an outside telephone, refer to " Remote Access". To call an outside party From Outside Telephone CO line access no.

  • Page 239

    1.6.6 Other Features • For configuring an IMAP account, consult your System Administrator. UM IMAP Session Controller for Microsoft Outlook If you will be accessing Unified Messaging data through an IMAP connection, you must install the IMAP Session Controller software. This software is a plug-in for Microsoft Windows. When installed, it appears in the notification area.

  • Page 240

    1.6.6 Other Features Item Description E-Mail Account for UM Enter your Unified Messaging e-mail account. The maximum size is 256 characters. If nothing is entered, all of the e-mail accounts using IMAP are assumed to be Unified Messaging accounts. You can copy the mail account from Mail Account in the General tab of the Internet E-mail Settings dialog box.

  • Page 241: Quick Reference

    1.6.7 Quick Reference 1.6.7 Quick Reference The flow below includes all top menu options and frequently used features. Only options 1–4 and 0 are announced in the top menu when accessed. If you press 0 (help menu), you can listen to the whole top menu (options 1–9).

  • Page 242: Continued On Next Page

    1.6.7 Quick Reference Continued from previous page Mailbox Management: Record Personal Greeting: 1 Record Personal Greetings 1 No Answer 2 Set Password 2 Busy Signal 3 Enter Owner's Name 3 After Hours 4 Set Group Distribution List 4 Caller ID 5 Record Caller Name/Number 5 Temporary 6 Set Personal Custom Service...

  • Page 243

    1.6.7 Quick Reference Continued from previous page Set Other Features: 1 Listen to Deleted Message 2 Set Interview Mailbox 3 Set External Delivery Message 4 Set Remote Call Forwarding 5 Set Timed Reminder Listen to Deleted Messages: Receive Deleted Message (During or after playback): 1 Voice Message Repeat Message # All Messages...

  • Page 244

    1.6.7 Quick Reference Operating Manual Document Version 2014-08...

  • Page 245: Manager Operation

    Section 2 Manager Operation This section shows the manager how to control the other extensions or the PBX. Document Version 2014-08 Operating Manual...

  • Page 246: Manager Service Features

    2.1.3 OGM (Outgoing Messages) 2.1 Manager Service Features 2.1.1 Dial Tone Transfer The manager can change the restriction level, permitting an extension to make a call. PT/PS During a conversation with an extension (Toll Restriction) C.Tone Press Toll Restriction. On-hook. The extension can hear the dial tone and then make a call.

  • Page 247

    2.1.3 OGM (Outgoing Messages) DISA message: Used to greet and guide callers so that they access extension user group or outside party without operator assistance. Incoming Call Distribution Group message: Used to greet and guide callers to an incoming call distribution group. Time Reminder message: Used when the extension answers the Timed Reminder.

  • Page 248: Private Network Features—ndss (network Direct Station Selection) Monitor Release

    2.1.4 Private Network Features—NDSS (Network Direct Station Selection) Monitor Release To record from an external BGM (MOH) port BGM port Off-hook. Enter Enter 3. Enter BGM port number (1 digit). OGM floating You hear The message extension no. the message. is recorded.

  • Page 249: Remote Extension Dial Lock

    2.1.6 Time Service Mode Control PT and SLT PT/PS another PBX extension no. C.Tone (NDSS) Off-hook. Enter 784. On-hook. Dial another PBX extension number and then enter #, or press NDSS. • To restart monitoring of an extension after performing this operation, go off-hook, press the corresponding NDSS button, and go on-hook.

  • Page 250

    2.1.6 Time Service Mode Control To change the time mode (Day/Night/Lunch/Break) PT/PS While on-hook (Time Service (Day/Night/ Lunch/Break)) Press Time Service (Day/Night/Lunch/Break) until the desired mode appears. PT/SLT/PS/SIP Extn. Night Lunch C.Tone Break Off-hook. On-hook. Enter 780. Enter 0 to 3 as you desire.

  • Page 251: Configuring Unified Messaging Features

    2.2.1 System Manager Features 2.2 Configuring Unified Messaging Features 2.2.1 System Manager Features The System Manager can configure mailboxes, change class of service (COS) settings for subscribers, etc. – Logging in to the System Manager’s Mailbox – Setting Up Mailboxes –...

  • Page 252

    2.2.1 System Manager Features • For KX-UT series SIP phone users: When using the MESSAGE button, please press the MESSAGE button before going off-hook. Manual log-in PT/SLT/PS/SIP Extn. System Manager’s mailbox no. (Voice Mail Transfer) Off-hook. Enter #6. Enter and System Manager’s mailbox number (default: 999).

  • Page 253: Setting Up Mailboxes

    2.2.1 System Manager Features Setting Up Mailboxes The System Manager’s primary function is to create mailboxes for new subscribers and to maintain system organization by deleting unneeded passwords and mailboxes. • If the Unified Messaging system is being programmed via Web Maintenance Console, the System Manager cannot create or edit mailboxes.

  • Page 254

    2.2.1 System Manager Features Parameters Steps Subscriber’s Name to change the current setting. Record the subscriber’s name. to accept. Extension Number to change the current setting. Enter the subscriber’s extension number. to accept. First 4 Letters of the to change the current setting. Subscriber’s Last Name Enter the first 4 letters of subscriber’s last name.

  • Page 255

    2.2.1 System Manager Features Parameters Steps Auto Forwarding to change the current setting (enable or disable). • If set to "Disable": The following mailbox settings are skipped. – Forwarding Mailbox Number – Forwarding Delay Time – Forwarding Mode The Auto Forwarding parameter is the last parameter to be entered.

  • Page 256

    2.2.1 System Manager Features • The System Manager password cannot be reset here. The System Administrator can reset the System Manager password using Web Maintenance Console. • After the password is reset, if the System Administrator has set "Default Password for New Mailboxes"...

  • Page 257

    2.2.1 System Manager Features Parameters Steps Message Length to change the message length. to accept the current setting, then go to the next parameter. Enter the message length (1–60 min or 0: Unlimited). to accept. Total Message Time to change the total message time. Available per Mailbox to accept the current setting, then go to the next parameter.

  • Page 258

    2.2.1 System Manager Features Parameters Steps Intercom Paging Group to change the paging group. to accept the current setting, then go to the next parameter. Enter the group number (1–33). to accept. Maximum Number of Caller to change the current setting. IDs for Caller Name to accept the current setting, then go to the next parameter.

  • Page 259

    2.2.1 System Manager Features Parameters Steps Announce Message to change the current setting (enable or disable). Transferred Information to accept. Caller ID Announcement to change the current setting (enable or disable). to accept. Announce Option Menu to change the current setting (enable or disable). After Erasing Messages to accept.

  • Page 260

    2.2.1 System Manager Features To change the service group setting Log in to the System Manager’s mailbox. to change the Service Group setting. Enter the Service Group Number (1–64). Select the desired Time Service period entry. for Day Time service. for Night Time service.

  • Page 261: Broadcasting Messages

    2.2.1 System Manager Features Broadcasting Messages The System Manager can deliver a message to multiple subscribers with one operation. Messages can be sent to all subscribers (Broadcasting Message feature) or to specified subscribers only. When delivering a message to specified subscribers, the System Manager can receive verification when the recipients listen to the message.

  • Page 262

    2.2.1 System Manager Features Log in to the System Manager’s mailbox. Enter the mailbox number of the intended recipient. • Enter by name by pressing first. Use a Mailbox Group by specifying its number. to accept. to record a message. •...

  • Page 263

    2.2.1 System Manager Features To change the System Manager’s password Log in to the System Manager’s mailbox. to change the mailbox password. to accept the current setting. Enter the desired password, then to accept. Document Version 2014-08 Operating Manual...

  • Page 264: Message Manager Features

    2.2.2 Message Manager Features 2.2.2 Message Manager Features The Message Manager can maintain the general delivery mailbox, change notification settings, record/delete prompts, etc. – Logging in to the Message Manager’s Mailbox – Managing the General Delivery Mailbox – Setting Up Message Waiting Notification –...

  • Page 265

    2.2.2 Message Manager Features • For KX-UT series SIP phone users: When using the MESSAGE button, please press the MESSAGE button before going off-hook. Manual log-in PT/SLT/PS/SIP Extn. Message Manager’s mailbox no. (Voice Mail Transfer) Off-hook. Enter #6. Enter and Message Manager’s UM group’s floating mailbox number (default: 998).

  • Page 266

    2.2.2 Message Manager Features Remote automatic log-in From Outside Telephone Enter Message Call the Unified Messaging system Message Manager password Manager’s Mailbox. from the preprogrammed outside telephone number (assigned as a Caller ID number). Enter Message Manager password and #. CAUTION •...

  • Page 267

    2.2.2 Message Manager Features Log in to the Message Manager’s mailbox. to receive the message. Enter the desired number. to listen to new messages. to listen to old messages. to listen to deleted messages. The system plays each message, identifying the sender and indicating when the message was recorded.

  • Page 268

    2.2.2 Message Manager Features Setting Up Message Waiting Notification The Unified Messaging system can notify the Message Manager when unplayed messages are waiting in his or her mailbox by turning on the message waiting lamp and/or calling an external device (i.e., telephone). The Unified Messaging system can also send notification via e-mail if the System Administrator has enabled this feature.

  • Page 269

    2.2.2 Message Manager Features Log in to the Message Manager’s mailbox. to assign a telephone number. Enter the desired number. to change the first telephone number. to change the second telephone number. to change the third telephone number. to accept. Dial the telephone number.

  • Page 270

    2.2.2 Message Manager Features – Telephone numbers 1 and 2 used for call forwarding destinations when Remote Call Forwarding is set to a CO line • If the Unified Messaging system is being programmed via Web Maintenance Console, the Message Manager cannot customize his or her mailbox. The system will announce, "Sorry, this function is not available".

  • Page 271: Recording Messages

    2.2.2 Message Manager Features To customize the message manager’s mailbox Log in to the Message Manager’s mailbox. to change the password. to accept. Enter the password, then to accept. Enter the desired number. to change or assign the operator’s extension. to accept.

  • Page 272

    2.2.2 Message Manager Features • Multilingual Selection Menu: With this menu, callers can select the language they prefer for voice guidance. For example, the Message Manager can record a menu that announces: "For English, press 7." "For French, press 8." •...

  • Page 273

    2.2.2 Message Manager Features To record system prompts Log in to the Message Manager’s mailbox. to record messages. Enter the system prompt number you want to change. To change specific prompts, go to step 5. To change all prompts one after another without reviewing the current recording, go to step 6. To change specific prompts: Enter the prompt number you want to change (refer to "...

  • Page 274: Remote Call Forwarding Set

    2.2.2 Message Manager Features Log in to the Message Manager’s mailbox. to modify system caller names. Enter the Caller ID List Number (1–200). • Guidance is "Caller Name Announcement number". • Enter to go to step 3. to change the name. •...

  • Page 275

    2.2.2 Message Manager Features To assign Remote Call Forwarding set Log in to the Message Manager’s mailbox. Select the desired forwarding setting. for FWD All. for FWD Busy. for FWD No Answer. for FWD Busy or No Answer. for FWD to Outside, then go to step 6. for FWD Cancel, then go to step 9.

  • Page 276

    2.2.2 Message Manager Features To set/cancel Log in to the Message Manager’s mailbox. Enter the desired number. to change the setting. to accept, then go on-hook to finish. to cancel (turn off), then go on-hook to finish. Enter the desired time, then Enter the desired number.* for AM.

  • Page 277

    2.2.2 Message Manager Features Recording an Emergency Greeting An emergency greeting can be recorded as "Company Greeting 1" directly from the top menu. The emergency greeting can be used in times such as when the company must be closed due to bad weather. To record Log in to the Message Manager’s mailbox.

  • Page 278

    2.2.2 Message Manager Features Prompt No. Modifiable Prompts Enter the first 3 or 4 letters of the person’s last name For 'Q', press 7 For 'Z', press 9 Sorry, there are no more matching names Sorry, this name cannot be found Incorrect entry To call the operator, press 0 Calling the operator...

  • Page 279

    2.2.2 Message Manager Features Prompt No. Modifiable Prompts 1006 To leave a message, press 1 To enter another extension, press Sorry, this line is busy If you would like to hold, press 1 To cancel holding, press 2 now. Otherwise, I’ll try your party again. Document Version 2014-08 Operating Manual...

  • Page 280

    2.2.2 Message Manager Features Operating Manual Document Version 2014-08...

  • Page 281: Customizing Your Phone & System

    Section 3 Customizing Your Phone & System This section shows you how to customize your individual telephone or PBX according to your needs. Find the desired setting and program as necessary. Document Version 2014-08 Operating Manual...

  • Page 282: Personal Programming

    Available Extension Any extension in the PBX Required Telephone A Panasonic Proprietary Telephone (PT), Portable Station (PS) Conditions Programming extensions must be idle, on-hook and holding no calls. 3.1.2 Personal Programming You can program features using the programming mode for a PT or PS.

  • Page 283

    3.1.2 Personal Programming Programming Item Selection & Parameter Input The display shows your PT or PS’s extension number. Your extension information <Example> Ext 101 Light Display Contrast Little Light Selection Preferred display contrast level from the 4 levels Little Dark available Dark English...

  • Page 284

    3.1.2 Personal Programming Programming Item Selection & Parameter Input desired no. (max. 32 digits) Available characters: 0–9, , #, P (Pause), [, ] Hot Line Would you like to dial a Do not use preset number simply by going off-hook? Calling Line Identification No—Allows your number to Restriction (CLIR)

  • Page 285

    3.1.2 Personal Programming Programming Item Selection & Parameter Input No line The longest ringing line (when multiple calls arrive) Preferred Line Assignment—Incoming The CO line no. Which line do you prefer to assigned to the answer when you go flexible button A CO/ICD Group button off-hook? (CO)

  • Page 286

    3.1.2 Personal Programming Programming Item Selection & Parameter Input Automatic Call Waiting No—OFF Would you prefer to automatically hear a call waiting tone when you Yes—ON receive a call while already on the phone? No call (OFF) Manual Call Waiting Tone (BSS) How would you prefer to receive call waiting...

  • Page 287

    3.1.2 Personal Programming Programming Item Selection & Parameter Input Do Not Disturb (DND) + desired All—Forward all calls (max. 32 digits) (for both calls) Call Forwarding (FWD)/ + desired Do Not Disturb (DND) Busy—Forwarded when your (for outside calls) To forward or refuse some extension is busy.

  • Page 288

    3.1.2 Personal Programming Programming Item Selection & Parameter Input Background Music No—Off (BGM) Do you want background music through your + BGM no. Yes—On telephone speaker while (1 digit) on-hook? Bluetooth Registration To register a Bluetooth wireless headset on your Pass key (max.

  • Page 289

    3.1.2 Personal Programming Programming Item Selection & Parameter Input No—Normal (Any Flexible buttons can be modified.) One-touch Dialing Assignment Mode Yes—Only One-touch dialing Selection buttons can be modified. Do you prefer to set the However, to modify them, there is One-touch dialing only? no need to enter "2"...

  • Page 290

    3.1.2 Personal Programming To store the names and numbers in personal speed dialing personal speed dialing no. (location no.) PAUSE Press PROGRAM Enter 10 and then press ENTER. Enter personal speed dialing number or PAUSE. Or press STORE. (location number) (2 digits). name phone no.

  • Page 291: Programming Feature Clear

    3.1.3 Programming Feature Clear To edit the names and numbers of personal speed dialing personal speed dialing no. (location no.) PAUSE Press PROGRAM Enter 10 and then press ENTER. Enter personal speed dialing number or PAUSE. Or press STORE. (location number) (2 digits). To erase a number or character CLEAR Press Left or Right...

  • Page 292

    3.1.3 Programming Feature Clear Features Default Setting LCS Mode Set (After Answering) Stop recording Automatic Call Waiting Manual Call Waiting—Intercom Calls On (Tone) Call Waiting Tone Type Selection Tone 1 Absent Message Personal Absent Message Cleared Call Forwarding (FWD)/Do Not Disturb (DND)—Intercom Calls/ Outside Calls FWD N/A Timer 15 seconds...

  • Page 293: Customizing The Buttons

    3.1.4 Customizing the Buttons 3.1.4 Customizing the Buttons You can customize the flexible buttons and/or programmable feature (PF) buttons on PTs, Add-on Key Modules, and PSs. They can then be used to make or receive outside calls or as feature buttons. •...

  • Page 294

    3.1.4 Customizing the Buttons Button Programming Input Group FWD—Both calls + Incoming call distribution group extension no. Group FWD—Outside calls + Incoming call distribution group extension no. Group FWD—Intercom calls + Incoming call distribution group extension no. Account Conference Terminate External Feature Access (EFA) Call Park + Parking zone no.

  • Page 295

    3.1.4 Customizing the Buttons Button Programming Input Network Direct Station Selection + Another PBX extension no. (NDSS) Primary Directory Number (PDN) Secondary Directory Number + Extension no. + + delayed ringing time (0–7) (SDN) Check-in Check-out Cleaned-up + UM group’s floating extension no. /Voice mail floating Two-way Record extension no.

  • Page 296

    3.1.4 Customizing the Buttons • " ", "#", FLASH/RECALL, PAUSE, Secret (INTERCOM) and TRANSFER can also be stored. If you do not want to display the stored number when making a call, press the Secret (INTERCOM) button before and after the numbers you wish to conceal. If you store an outside party’s number, you should first store a line access number.

  • Page 297

    3.1.4 Customizing the Buttons <Programming Example: Customizing a CO button as a One-touch Dialing button using Secret dialing> [Initial Display] Enter the programming input ( and desired phone number. OCT.27 03:13PM PROG INFO RING MENU 9123 EXIT CLEAR ENTER PROG PAUSE Press in front of the number you...

  • Page 298

    3.1.4 Customizing the Buttons To specify the ringing tones for each CO, ICD Group, PDN, SDN, or INTERCOM button (DPT/ IP-PT only) To continue (CO) (CO) (ICD Group) (ICD Group) tone type no. R.Tone (PDN) (PDN) Press Enter tone type PROGRAM.

  • Page 299: System Programming Using Web Maintenance Console

    3.2.1 User Programming 3.2 System Programming Using Web Maintenance Console 3.2.1 User Programming You can edit your personal information as well as limited extension and mailbox settings using Web Maintenance Console. (You can view menus and setting items, but you can edit only a limited number of items.) In addition, you can download the UM IMAP Session Controller for Microsoft Outlook.

  • Page 300: Editing Settings In Web Maintenance Console

    3.2.1 User Programming • If you attempt to log in, but enter an incorrect password three times, you may not attempt to log in again for a 5 minute period. CAUTION • For security, change the password the first time that you program the PBX. •...

  • Page 301

    3.2.1 User Programming In the Contact tab, edit Extension PIN (max. 10 digits), Fax, Phone (Home), Phone (Mobile), and Email 1–3. Note Click Edit to edit the extension PIN. Entry for the extension PIN is hidden and displayed as dots "·". Click OK.

  • Page 302

    3.2.1 User Programming To record a prompt Select a Prompt No., and click Play/Record. When "Record from extension" is selected: Specify the extension number of the telephone used for recording, then click Connect. When the specified extension rings, go off-hook. Click Record, Stop, or Play to record or play a system prompt.

  • Page 303

    3.2.1 User Programming Mailbox Parameters Item Description Mailbox Password Specifies the password needed to access the mailbox. If a default password is programmed by an administrator, that password will be assigned automatically when creating all mailboxes. To change a password for a mailbox: Click Edit.

  • Page 304

    3.2.1 User Programming Item Description Call Transfer Status Determines how the Unified Messaging system handles a call when it reaches your extension. Click Edit. Select the setting from the following items. • None: Rings your extension. • Call blocking: Handles the call according to the Incomplete Call Handling for No Answer setting for your extension.

  • Page 305

    3.2.1 User Programming Item Description Incomplete Call Handling Specifies how the Unified Messaging system handles a call when the for Busy extension is busy. Click Edit. Select the setting from the following items. More than one option can be selected. •...

  • Page 306

    3.2.1 User Programming Item Description Selection Determines how the Unified Messaging system will handle a call in the selected scenario. Select the setting from the following items. • None: Rings your extension. • Call blocking: Handles the call according to the Incomplete Call Handling for No Answer setting for your extension.

  • Page 307

    3.2.1 User Programming Item Description Transfer to specified telephone number 2, 3, 4, 5 (Selection/Other) If "None" or "Call screening" is selected for Selection, and the call could not be transferred to the number specified in Transfer to specified telephone number - 1, the call will be transferred according to these settings for this scenario, in numerical order of priority.

  • Page 308

    3.2.1 User Programming Notification Parameters Item Description Message Waiting Lamp If set to "Enable", the Message Waiting Lamp of your telephone turns on when a new message is recorded. Telephone Specifies the Message Waiting Notification schedule for each device. Device—Device No. 1, 2, 3 The following parameters can be specified for devices 1, 2, and 3.

  • Page 309

    3.2.1 User Programming Item Description Use Mode Specifies if and how each device is used for message notification. You can also specify the use mode from your telephone: • Not use: The selected device is not used for message notification. •...

  • Page 310

    3.2.1 User Programming Item Description Callback Number Specifies the callback number to be included in the notification (max. 32 digits). Send Wait Time [0-120 min] Specifies the delay between the message being left and the sending of the Message Waiting Notification. Attach Voice File Specifies whether to attach a voice file of the voice message to the notification e-mail.

  • Page 311

    3.2.1 User Programming Item Description Auto Forwarding Delay Specifies the length of time in hours and minutes that the system waits before Time forwarding unplayed messages. The maximum delay time is 99 h, 59 min. Note The delay time must be shorter than the New Message Retention Time, or else messages will be deleted before being forwarded.

  • Page 312

    3.2.1 User Programming Personal Custom Service Item Description Personal Custom Service Specifies the Personal Custom Service. Note • Make sure to add a CO line access number when you store an outside telephone number. • If you are using a PRI line, you may need to enter # at the end of outside telephone numbers.

  • Page 313

    3.2.1 User Programming Item Description No DTMF Input Operation Specifies the operation taken when no DTMF input (a caller does not dial anything) is received after the Personal Greeting: • Recording: The caller will be guided to leave a message. •...

  • Page 314

    3.2.1 User Programming Automatic Login item Description Auto Login Extension When this item is set to "Enable", you are able to access your mailbox directly without entering the mailbox number. You can automatically log in from your extensions, by calling from an outside telephone whose number is stored as a Caller ID number, or by dialing a telephone number assigned to a specified DID number or CO line.

  • Page 315

    3.2.1 User Programming Direct Service Item Description Direct Service UM Specifies which features can be directly accessed by dialing a Unified Extension Messaging extension number: • Record No Answer Greeting: You can record the greeting played when there is no answer. •...

  • Page 316

    3.2.1 User Programming Message Client Item Description Message Client Display Specifies the language of information generated by the UM system for the Language mail (IMAP) client. Changing Forward/Do Not Disturb Setting You can change your extension’s Forward/Do Not Disturb settings for outside and intercom calls in the Telephony Feature tab of the Edit User screen.

  • Page 317

    3.2.1 User Programming Click OK. Customizing the Flexible Buttons You can customize the flexible buttons on PTs, Add-on Key Modules, PSs, and KX-UT133/KX-UT136/ KX-UT248/KX-UT670 SIP phones. They can then be used to make or receive outside calls or as feature buttons.

  • Page 318

    3.2.1 User Programming Button Steps Select ICD Group from Type. Then enter the incoming call distribution group extension number in Incoming Call Distribution Extension Number. Group (ICD Group) To specify the ring tone, select the ring tone type from Optional Parameter (Ringing Tone Type Number).

  • Page 319

    3.2.1 User Programming Button Steps Select Log-in/Log-out from Type. Log-in/Log-out of a Then select Incoming Group from Parameter Selection. specified group And, enter the Incoming call distribution group extension number in Extension Number. Log-in/Log-out for all Select Log-in/Log-out from Type. groups Then select All from Parameter Selection.

  • Page 320

    3.2.1 User Programming Button Steps Select SDN from Type. Then enter the extension number in Extension Number. Secondary Directory In Parameter Selection, specify the delayed ringing setting for calls arriving Number (SDN) at an SDN button. To specify the ring tone, select the ring tone type from Optional Parameter (Ringing Tone Type Number).

  • Page 321

    3.2.1 User Programming Changing Your Password You can change your password for the Web Maintenance Console in the Login Account tab of the Edit User screen. In the Login Account tab, Password (4–16 characters in length) can be edited. Note Entry for the password is hidden and displayed as dots "·".

  • Page 322

    3.2.1 User Programming Note To set ICDG Incoming Only to "On", External Call must first be set to "On". Select On or Off for that setting. Click OK when finished. Viewing and Playing Messages Users designated as supervisors can view and play messages recorded using the Automatic Two-way Recording feature.

  • Page 323

    3.2.1 User Programming In the window that appears, enter the extension number in Specify Extension of the extension at which to play back the messages, and then click Connect. Go off-hook when the extension rings to establish a call with the UM message playback system. During the call, click Play to listen to the currently selected message.

  • Page 324

    3.2.1 User Programming Operating Manual Document Version 2014-08...

  • Page 325: Customizing Extensions And The System–for Managers

    Section 4 Customizing Extensions and the System–for Managers This section shows managers how to customize the PBX’s extension and system settings according to their needs. Find the desired setting and program as necessary. Document Version 2014-08 Operating Manual...

  • Page 326: Manager Programming

    Available Extension The extension assigned as a manager Required Telephone A Panasonic Proprietary Telephone with display (2 lines or more) (e.g., KX-NT343, KX-NT546, KX-DT346, KX-DT546, KX-T7636) Manager Password To enter programming mode, the manager password (max. 10 digits) is required. (Default: 1234) CAUTION •...

  • Page 327

    4.1.2 Manager Programming Item Programming Input + Extension no. + (to lock)/ Locking/unlocking other extensions. (Remote Extension Dial Lock) (to unlock) + Clearing the PIN and PIN lock for + Extension no. + extensions. Clearing the PIN and PIN lock for + Verification code + verification codes.

  • Page 328: Supervisory Monitor (acd) Control

    4.1.3 Supervisory Monitor (ACD) Control <Programming Example: Changing the manager password> [Initial Display] Enter the programming input OCT.27 03:13PM PROG INFO RING MENU Manager Password SHIFT EXIT ENTER NEXT PROG PAUSE Press ENTER Press Program No?-> EXIT CONT NEXT 1234 SHIFT ->...

  • Page 329

    4.1.3 Supervisory Monitor (ACD) Control Note: The Supervisory Monitor (ACD) Control feature cannot be used at the same time as Hospitality features. (Refer to "1.3.34 HOSPITALITY FEATURES".) For details, consult your system administrator. By specifying an ACD Supervisor for extension users, the ACD Supervisor can check and analyze the operating conditions of an ICD group.

  • Page 330: Acd Report Analysis

    4.1.3 Supervisory Monitor (ACD) Control Monitor Control & Execute A user designated as an ACD Supervisor or Administrator can specify certain ICD groups to monitor and configure the monitoring settings. Finally, the user can start the monitor. To configure the monitor settings and start monitoring You can configure the monitor control settings in the Group Monitor of the ICDG Management in Web Maintenance Console.

  • Page 331

    4.1.3 Supervisory Monitor (ACD) Control To select ACD report options Click Option. In ACD Report - Export CSV File Format, select either Comma(,) or Semicolon(;) as the data separator. Click OK. You can make an ACD report through 3 types of filters: Group, Agent, and Call. On the ICD screen, select the target tab, configure the settings as necessary and then click Apply.

  • Page 332

    4.1.3 Supervisory Monitor (ACD) Control Group Incoming Calls Total The number of incoming calls received by the target ICD group. Answered The number of incoming calls answered by the target ICD group. Lost The number of incoming calls to the target ICD group canceled by the caller.

  • Page 333

    4.1.3 Supervisory Monitor (ACD) Control • Export: Click Export, and save the report file. • Print: Click Print to print the report. Click Close. For Agent On the Agent tab under Filter Settings, select one of the following items in the View Mode drop-down list: Agent, Hour, Day, Date, Month Note...

  • Page 334

    4.1.3 Supervisory Monitor (ACD) Control For Call On the Call—Filter Settings—Select Group screen, set the group to analyze as follows: Click Select. Click the ICD group name you want to analyze from the ICD group names displayed on the Available Group for ACD Report window.

  • Page 335

    4.1.3 Supervisory Monitor (ACD) Control If it is necessary to show results without abandoned calls, then export the CSV and delete that type of call from the data. The results report can be output in one of the following 2 ways: •...

  • Page 336

    4.1.3 Supervisory Monitor (ACD) Control Operating Manual Document Version 2014-08...

  • Page 337: Appendix

    Section 5 Appendix This section provides the List of Operations by Telephone Type, the Troubleshooting, the Feature Number Table and Tone List. Check the Troubleshooting section before consulting your dealer. Document Version 2014-08 Operating Manual...

  • Page 338: List Of Operations By Telephone Type

    5.1.1 List of Operations by Telephone Type 5.1 List of Operations by Telephone Type 5.1.1 List of Operations by Telephone Type The features that each type of telephone supports are marked with a ü. Features without a ü for a certain telephone type are not supported for that telephone type.

  • Page 339

    5.1.1 List of Operations by Telephone Type Telephone Type SIP phone Features Non- KX-UT KX-UT series series Transferring to an Extension in the PBX ü ü ü ü ü Transferring to an Outside Party Using the ü ü ü ü ü...

  • Page 340

    5.1.1 List of Operations by Telephone Type Telephone Type SIP phone Features Non- KX-UT KX-UT series series Executive Busy Override Deny ü ü ü ü ü 1.3.25 Extension Dial Lock To lock ü ü ü ü ü To unlock ü ü...

  • Page 341

    5.1.1 List of Operations by Telephone Type Telephone Type SIP phone Features Non- KX-UT KX-UT series series 1.3.41 ICD Group Features—Manual Queue ü ü Redirection 1.3.42 ICD Group Features—Supervisory ü 1.3.43 Message Waiting ü ü ü ü ü 1.3.44 Mute ü...

  • Page 342

    5.1.1 List of Operations by Telephone Type Telephone Type SIP phone Features Non- KX-UT KX-UT series series 1.3.63 Speed Dialing, Personal ü ü ü ü 1.3.64 Speed Dialing, System ü ü ü ü ü 1.3.65 SVM (Simplified Voice Message) Recording a Normal Greeting Message ü...

  • Page 343

    5.1.1 List of Operations by Telephone Type Telephone Type SIP phone Features Non- KX-UT KX-UT series series 1.4.4 System Feature Access ü ü 1.6 Unified Messaging Features ü ü ü ü ü *11*12 2.1.1 Dial Tone Transfer ü ü 2.1.2 External BGM (Background Music) ü...

  • Page 344: Troubleshooting

    5.2.1 Troubleshooting 5.2 Troubleshooting 5.2.1 Troubleshooting Troubleshooting Problem Remedy The telephone does not work properly. • Confirm with your manager that your settings are correct. • If the problem persists, consult your dealer. The telephone does not respond when • The telephone is locked.

  • Page 345

    5.2.1 Troubleshooting Problem Remedy I cannot make an outside call using the • A line access number was not stored. One-touch Dialing button or speed dialing. A line access number is required for outside calls. 1.2.1 Making Calls, 3.1.4 Customizing the Buttons) I cannot remember the feature numbers.

  • Page 346

    5.2.1 Troubleshooting Problem Remedy The background music started suddenly. • Turn off the music. 1.3.5 BGM (Background Music), 2.1.2 External BGM (Background Music)) I do not want to display a number which is • Conceal the number. stored in memory. Storing New Names and Numbers, 3.1.4 Customizing the Buttons) I want to confirm my extension number.

  • Page 347: Feature Number Table

    5.3.1 Feature Number Table 5.3 Feature Number Table 5.3.1 Feature Number Table Numbers listed below are the default settings. There are flexible feature numbers and fixed feature numbers. If you change the flexible feature numbers, fill in your assigned numbers (new) in the list for future reference. Default Feature (While dial tone is heard) Additional digits/buttons...

  • Page 348

    5.3.1 Feature Number Table Default Feature (While dial tone is heard) Additional digits/buttons (New) – group no. (2 digits) Group (    ) – extension no. Directed (    ) Call Pickup Deny (    ) – To deny – To allow 1.3.11 Call Transfer Transferring to an Outside Party Using the SIP Service –...

  • Page 349

    5.3.1 Feature Number Table Default Feature (While dial tone is heard) Additional digits/buttons (New) Calling through DISA – your extension no./( + verification code) + To an extension (    ) extension PIN/verification code PIN + (In All Security Mode only) extension no. –...

  • Page 350

    5.3.1 Feature Number Table Default Feature (While dial tone is heard) Additional digits/buttons (New) 1.3.30 FWD (Call Forwarding) 0 (Cancel)/ – Both Calls 2 (All calls) + phone no. + #/ (    ) 3 (Busy) + phone no. + #/ – Outside Calls 4 (No Answer) + phone no.

  • Page 351

    5.3.1 Feature Number Table Default Feature (While dial tone is heard) Additional digits/buttons (New) – 1 + paired wired extension no. To set – To cancel To pickup the call paired wired extension no. (    ) 1.3.49 Paging paging group no. (2 digits) Group Paging (    ) –...

  • Page 352

    5.3.1 Feature Number Table Default Feature (While dial tone is heard) Additional digits/buttons (New) – personal speed dialing no. (2 digits) + To store (    ) outside phone no. + # – + personal speed dialing no. (2 digits) To dial (    ) 1.3.64 Speed Dialing, System –...

  • Page 353

    5.3.1 Feature Number Table Default Feature (While dial tone is heard) Additional digits/buttons (New) 1.3.67 Timed Reminder (    ) – 12H: 1 + time (hour/minute) + 0 (AM)/1 (PM) To set + 0 (once)/1 (daily) 24H: 1 + time (hour/minute) + 0 (once)/1 (daily) –...

  • Page 354

    5.3.1 Feature Number Table Default Feature (While dial tone is heard) Additional digits/buttons (New) – Both Calls 0 (Cancel)/ (    ) 2 (All calls)/ – Outside Calls 3 (Busy)/ (    ) 4 (No Answer)/ 5 (Busy/No Answer) + UM group’s floating – Intercom Calls (    ) extension no.

  • Page 355: Tone

    5.4.1 Tone Feature Default (While busy, DND or call tone is heard/after dialing) 1.3.3 Alternate Calling—Ring/Voice 1.3.4 Automatic Callback Busy (Camp-on) 1.3.7 Call Monitor 1.3.24 Executive Busy Override 1.3.43 Message Waiting Feature Fixed Number (While dialing or talking) Conference 1.3.21 Door Open From any extension while talking to the doorphone 5.4 Tone 5.4.1 Tone...

  • Page 356

    5.4.1 Tone Tone 4 When going off-hook Dial Tones Tone 1 Normal • For KX-UT series SIP phone users: Tone 1 will be heard when any of the following features are set. • Absent Message • Call Pickup Deny • Call Waiting •...

  • Page 357

    5.4.1 Tone Tone 3 • When answering an external sensor call (Not available for KX-UT series SIP phones) • After pressing TRANSFER or Recall/hookswitch to hold a call temporarily (e.g., Call Splitting) • While a called PS is being searched •...

  • Page 358

    5.4.1 Tone While off-hook Indication Tones Tone 1 15 s Call waiting tone Tone 2 15 s A call is on hold longer than the specified time When talking to an outside party Warning Tone This tone is sent 15, 10 and 5 seconds before the specified time for disconnection.

  • Page 359

    5.4.1 Tone Tone 3 • Before the following features activate: • Retrieving a held call • Picking up another call • Paging/Answering a paging announcement • Answering the call through a speaker • You establish a call with an extension in the following cases: •...

  • Page 360

    Copyright: This material is copyrighted by Panasonic System Networks Co., Ltd., and may be reproduced for internal use only. All other reproduction, in whole or in part, is prohibited without the written consent of Panasonic System Networks Co., Ltd. © Panasonic System Networks Co., Ltd. 2014...

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