Panasonic KX-NS700 Feature Manual page 174

10.1.2 ICD Group Features—Group Call Distribution
When incoming calls exceed the number of available extensions, calls enter a queue (→ 10.1.6 ICD Group
Features—Queuing).
1.
Distribution Method
One of the three distribution methods below can be assigned to each incoming call distribution group.
Distribution Method
Uniform Call Distribution
(UCD)
Priority Hunting
Ring
2.
Call Waiting for Incoming Call Distribution Group (Group Call Waiting)
When there are no available extensions in an incoming call distribution group, the group members can
receive the Call Waiting tone. To use this feature:
•
Select the Group Call Waiting mode through system programming. This determines the distribution
method for waiting calls.
174 Feature Manual
Calls are distributed evenly to a different extension each time a call is
received. Extensions are hunted in a circular way in the
preprogrammed order for the group, starting at the extension after the
extension that received the last call.
Extn.
A
Received
the last call.
Depending on system programming, calls can be directed to the
longest idle extension. This is known as Automatic Call Distribution
(ACD).
An idle extension is searched for using the preprogrammed order for
the group.
1st Priority
Extn.
A
Always searches beginning with the
first extension assigned to the group.
All extensions in the group ring simultaneously.
Delayed Ringing:
Delayed ringing or no ringing can be programmed for each extension
in the group. The call can be answered by pressing the flashing button
even if no ring or a delayed time is set.
Extn.
A
Immediately ring simultaneously.
Description
Extn. Extn.
B C
Starts searching from
extn. B. (Skips extn. A.)
2nd Priority 3rd Priority
Extn. Extn.
B C
Extn. Extn.
Extn.
B C
Delayed Ringing:
Rings after a
specified time delay.
Extn.
D
...Priority
Extn.
X
D
Document Version 2017-06