Icd Group Features-Supervisory - Panasonic KX-TDA600 Operating Manual

1.3 Telephone Features and Operation
1.3.41 ICD Group Features—Supervisory
An extension assigned as a supervisor (supervisor extension) can monitor and control the status of other
members in an Incoming Call Distribution (ICD) group using a 6-line display PT, as follows:
Features
Incoming Call Queue
Monitor
Log-in/Log-out Monitor and
Remote Control
Call Log History
Using these features, for example, if extension 101 is logged out but the user is at his extension, and
Incoming Call Queue Monitor shows that a call is waiting in the queue, the supervisor extension can change
the status of extension 101 to Log-in. The waiting call will then be automatically directed to that extension.
The following chart shows the flow of supervisory displays and access operations:
94 Operating Manual
The supervisor extension can monitor the status of calls waiting in the
queue to be answered.
(→ 1.3.37 ICD Group Features—Incoming Call Queue Monitor)
The supervisor extension can monitor the Log-in/Log-out status of the
ICD group members with the lights of corresponding DSS buttons. The
supervisor extension can change their Log-in/Log-out status by
pressing the corresponding DSS button.
(→ 1.3.39 ICD Group Features—Log-in/Log-out Monitor and Remote
Control)
The supervisor extension can confirm the incoming call log for the ICD
group.
(→ 1.3.36 ICD Group Features—Call Log History for ICD Group)
Description