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GeoMx DSP Instrument User Manual
Troubleshooting
Issue
Possible cause
Screen is stuck
Software is lagging Click Ctrl Alt Del then Sign Out. When the screen shows the
on the pop-up
window "Unload
Plate cover is still
instrument"
covering the plate;
instrument has not
detected
unloading.
I need to get my
Error in run or time
slides and plate
constraints
out
FOR RESEARCH USE ONLY. Not for use in diagnostic procedures.
114
Suggested action
time, click anywhere. Sign in to Kiosk User.
The plate cover must be moved all the way to the right. If the
door is locked, you may need to power-off the instrument, open
the door when the instrument is off and slide the plate cover to
the right, close the door, then restart the instrument.
Select "Remove Slides and Microplate" button if available. Click
Assist (wrench icon), Restart Data Collection Workflow; then
Data Collection button, New/Continue Run. At "Replace Plate?"
screen, select "Continue with plate" and proceed through
instrument prompts to open the door, or pause at "Replace
Plate?" screen and navigate to Administration, System
Settings, Shutdown System. Wait ~30 sec until screen is dark,
then turn Off via switch on back of instrument. Once powered
off, door is unlocked to access your samples.
MAN-10152-01 for software v2.5
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