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GeoMx DSP Instrument User Manual
Troubleshooting
Issue
Possible cause
Can't log in from
Clocks are out of
a remote
sync
computer
The door should
The latch may be
be unlocked but
sticky
it is locked
Lag in the software
Slides are not
Tissue may be
recognized by
outside scan area,
the instrument
impeding camera
detection
Blank scan label
area may be
impeding camera
detection
Fluidics error
QuickConnect
following
bottle cap fittings
Change
are not secure
Reagents
FOR RESEARCH USE ONLY. Not for use in diagnostic procedures.
112
Suggested action
Check that the remote computer clock and the GeoMx DSP
instrument clock are set to the same time.
Press down and slightly to the left to release the latch in the lock
mechanism. If the problem is reoccurring, contact
GeoMxSupport@nanostring.com
to arrange for field service.
Click Assist (wrench icon), Restart Data Collection Workflow;
then Data Collection, New Data Collection to go to the start of
the workflow. On-screen prompts to load the instrument should
coincide with unlocking the door, allowing you to unload or load
the instrument.
Confirm that tissue is within the Scan Area boundary (shown in
green)
(see Figure
101). Scrape away excess hydrophobic
pen residue, if needed, with a razor blade. Load slides again.
Figure 101: Scan Area in green (not to scale)
Make a mark on the slide label area with a black indelible
marker and load slides again.
Confirm that all QuickConnect cap fittings are secure. Continue
pressing after the first "click" when securing the fittings, until
QuickConnect button pops out. If beginning a run, proceed to
beginning of workflow by clicking Assist (wrench icon), Restart
Data Collection Workflow. For best practice, secure all
QuickConnect fittings each time the instrument is off.
MAN-10152-01 for software v2.5
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