Troubleshooting The Ip Module - Comtech EF Data CDD-562L Installation And Operation Manual

CDD-562L/564 Demodulator with IP Module
Quick Start Guide
Ping CDM-IP 2 from PC 1 and vice versa;
Pass any other data between PC 1 and PC 2:
7.4

Troubleshooting the IP Module

The CDM-IP & CDD-56X come with a variety of diagnostic tools to aid in identifying the traffic
path going into and out of the modems. This section shows how to use some of these
troubleshooting tools, and additionally identifies several common problems encountered when
first setting up two CDM-IP modems.
If following these troubleshooting steps fails to resolve the problem, contact a User Support
representative at:
Alternately, E-mail can be sent to the User Support Department at:
► From PC 1:
o Ping 172.16.10.1 (CDM-IP 1)
o Ping 172.16.10.2 (CDD-56X DEMOD 3)
o Ping 172.17.10.2 (CDM-IP 2)
o Ping 172.17.10.11 (PC 2)
► From PC 2:
o Ping 172.17.10.1 (CDM-IP 2)
o Ping 172.16.10.1 (CDM-IP 1)
o Ping 172.16.10.2 (CDD-56X DEMOD 3)
o Ping 172.16.10.11 (PC 1)
Comtech EF Data
Attention: User Support Department
2114 West 7th Street
Tempe, Arizona 85281 USA
480.333.2200 (Main Comtech EF Data Number)
480.333.4357 (User Support Desk)
480.333.2161 FAX
cdmipsupport@comtechefdata.com
7–11
Revision 2
MN/CDD564L.IOM