Troubleshooting Ip Module; Easyconnect Mode Troubleshooting - Comtech EF Data CDM-570L Installation And Operation Manual

CDM-570L Satellite Modem with IP Module

Troubleshooting IP Module

The CDM-IP comes with a variety of diagnostic tools to aid in identifying the traffic path
going into and out of the CDM-IP modem. This troubleshooting section shows how to
use some of these tools and also identifies several common problems encountered when
first setting up two CDM-IP modems. If following these troubleshooting steps fails to
resolve the problem, contact a Customer Support representative at:
or, E-Mail can be sent to the Customer Support Department at:
easyConnect Mode Troubleshooting
Use the following troubleshooting steps if unable to successfully send traffic in
easyConnect  .
Step
1 No Ping response from the
locally connected PC to the
CDM-IP Ethernet port. ICMP
response is 'Request timed out'.
Comtech EF Data
Attention: Customer Support Department
2114 West 7th Street
Tempe, Arizona 85281 USA
(480) 333-2200 (Main Comtech EF Data Number)
(480) 333-4357 (Customer Support Desk)
(480) 333-2161 FAX
cdmipsupport@comtechefdata.com
easyConnect Mode Troubleshooting
Problem
a) Verify correct IP address/subnet on PC and
CDM-IP.
b) Verify Ethernet connection – cables, hub, etc. PC,
hub, and CDM-IP should have Ethernet activity
LED lit.
Note: A PC must be connected to the CDM-IP
using a hub, switch or a RJ45 crossover
cable. When the CDM-IP Ethernet port
senses an Ethernet connection, the CLI
will display:
phymon_callback(): enet link change! link=1
If the connection is broken, the CLI will
display:
phymon_callback(): enet link change! link=0
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Action