Xerox WorkCentre 5022 Service Manual page 189

2.3.4 Printing can be performed but abnormally
1. Check whether the Controller Firmware and Printer Driver are the latest version.
If it is not the latest, always upgrade the software. (See 2.4.1 Software Download.)
2. Ask a customer about the status of unavailable printing and collect information based on
it.
• System Settings List
• Service Settings Report
• Job History Report
• Maintenance Report (CE)
• Check the Printer Driver name and version.
• Check the Printer Driver settings in details.
• Print sample that has been printed improperly.
• Print sample that has been printed properly (including the samples from other
machines).
• Create Print files on the PC and collect them on CD-R.
Version 1.0
WC 5022/5024
2.3.5 Network-Related Details Check Flow
2.3.5.1 Check Flow at TCP/IP (LPD) Failure
The following describes the possible causes and actions to take when a failure, such as being
unable to obtain the desired printout or not being able to print at all, occurs when using TCP/IP
(LPD).
For WindowsXP, Windows Server 2003, WindowsVista, Windows Server 2008, Windows7, and
Windows Server 2008R2
Cause Check Method
Incorrect IP address is Ask the Network Administrator
set. to check if the IP address set in
this machine is correct.
A failure that cannot be Check if an error is displayed
repaired has occurred on the Operation Panel display.
during printing.
The printer driver Check if the printer driver that
attached to the machine was provided with this machine
is not used (a printer has been selected.
driver from other manu-
facturers is used).
Precautions and Limitations
The following describes the precautions and limitations for TCP/IP (LPD).
1. Machine Settings
• IP addresses are managed in a whole system. Consult with the Network Administra-
tor thoroughly before perform setting.
• Depending on the network environment, perform the subnet mask and gateway set-
tings if necessary. Consult with the Network Administrator to set necessary settings.
2. Computer Settings
• IP addresses are managed in a whole system. Consult with the Network Administra-
tor thoroughly before perform setting.
• To perform network settings (such as IP address), etc. on the host used under NIS
(Network Information Service) management, consult with the NIS Administrator.
06/2014
2.3.4 Printing can be performed but abnormally
2-167
Table 1
Corrective Action
Set a correct IP address in the
machine.
Turn the power OFF then ON.
Wait for the display to light off and
turn ON the power again.
Select the printer driver that was
provided with this machine.
If it is not found in the selection
items, install and select the printer
driver that was provided with this
machine.
Status Indicator RAPs