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1.2.2 Service Call Procedure
1.2.2.1 Initial Actions
1.
Ask the operator(s) about the machine condition.
2.
Record the billing meter readings.
3.
Inspect any error copies, then check the machine.
4.
Check the Service Log.
1.2.2.2 When UM is requested, perform the following:
1.
Check the problem status by performing the Level 1 Troubleshooting in [Chapter 2 Trou-
bleshooting].
2.
Perform the applicable Level 2 Troubleshooting FIP in [Chapter 2 Troubleshooting].
3.
If there are no applicable items, troubleshoot by referring to [Chapter 7 BSD].
4.
Check the copy quality.
Make several sheets of copies using the Test Chart (499T 00247), then check the quality
of the copies for problems.
5.
Output the following [Error History Report] and check the [System Fail History] and [Paper
Jam History] in order to understand the machine status.
a.
Press the <Machine Status> button.
b.
Select [Print Report], then press the <OK> button.
c.
Select the [Error History Report], then press the<OK> button.
NOTE: When replacing parts that will incur cost to the customer, obtain the customer's
agreement before performing the replacement.
6.
Repair all the secondary problems.
7.
Perform TRIM Service.
1.2.2.3 When SM is requested, perform the following:
1.
Check the copy quality.
Make several sheets of copies using the Test Chart (499T 00247), then check the quality
of the copies for problems.
2.
Output the [Error History Report] and check the [System Fail History] and [Paper Jam His-
tory] in order to understand the machine status.
•
For how to output the [Error History Report], refer to [1.2.2.2 When UM is requested,
perform the following:].
NOTE: When replacing parts that will incur cost to the customer, obtain the customer's
agreement before performing the replacement.
3.
Perform TRIM Service.
1.2.2.4 Final Actions
1.
Check overall operation/features.
2.
Check the machine exterior and consumables.
3.
Train the operator as required.
4.
Complete the Service Log and Service Report.
5.
Keep the copy samples with the Service Log.
Version 1.0
WC 5022/5024
1.3 Detailed Contents of the Service Call
1.3.1 Initial Actions
1.
Ask the operator(s) about the machine condition.
•
How often and where do paper jams have been occurring recently
•
How is the copy quality
2.
Record the copy meter readings.
3.
Inspect any error copies, then check the machine.
4.
Check the print samples from previous service calls and the Service Log.
1.3.2 Checking Reproducibility of Problem
1.
Check the problem status by performing the Level 1 Troubleshooting in [Chapter 2 Trou-
bleshooting].
2.
Perform the applicable Level 2 Troubleshooting FIP in [Chapter 2 Troubleshooting].
3.
If there are no applicable items, troubleshoot by referring to [Chapter 7 BSD].
1.3.3 Checking Copy Quality
1.
Make several sheets of copies using the Test Chart (499T 00247), then check the quality
of the copies.
1.3.4 TRIM Servicing
Perform TRIM servicing during a service call to maintain the machine performance.
1.
Follow the TRIM Check List to perform the required TRIM items.
2.
Check for parts that require periodical cleaning/replacement (consumables, parts) by
referring to the TRIM Chec List, the Periodic Replacement Parts/Consumables List, and
the Maintenance Report, and clean them if necessary. After a replacement, make sure
that you enter the CE Mode and use [HFSI Read / Clear] to clear the applicable
counter(s).
06/2014
1-5
Service Call Procedures
1.2.2 Service Call Procedure
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