Reset The Device; Device Not Connected To The Cellular Network; Verify Sim Configuration; Check Cellular Antenna - Digi Connect Sensor+ User Manual

Troubleshooting

Reset the device

This procedure forces the device to restart. This resets only the hardware. The device's configuration
is retained.
1. Open the Digi Connect Sensor+ enclosure.
2. Press the Reset button to force a reset when the Digi Connect Sensor+ device does not
respond to any inputs.
Pressing Reset cancels all operations and completes a power cycle, then Digi Connect Sensor+
enters sleep mode. The device retains the last successful changes you made to its
configuration.
3. Wake the device and wait for the proper LED light sequence to indicate it is responding.

Device not connected to the cellular network

The following basic troubleshooting steps resolve most cellular connection issues for a Digi Connect
Sensor+. You need physical access to the device to complete the steps.
If the basic troubleshooting steps do not resolve the network connection issue,
status of your device

Verify SIM configuration

1. Verify the following for your device:
a. Make sure the SIM card is inserted correctly into the SIM tray; see
b. Make sure you are using the correct APN and that the PIN, user name, and
2. Contact your cellular service provider to make sure your SIM card is activated and assigned to
a contract.

Check cellular antenna

Make sure the cellular antenna is securely installed on the device and is not damaged.
n
Verify that the antenna installed on the device matches the available network. For example, a
n
3G antenna may not work as expected when installed on an LTE-only device.

Verify cellular network coverage

Work with your cellular service provider to make sure there is adequate network coverage for the
device installation area. If possible, do one of the following:
Move the device to an area with adequate cellular network coverage
n
Use a cabled antenna to move the antenna to get a better signal without moving the device
n
View device information in Remote Manager
n
Verify cellular network coverage using the CLI
n
Digi Connect Sensor+ User Guide
and contact Digi Technical
Digi Connect Sensor+.
password are configured, if required; see
Device not connected to the cellular network
Support.
Step 4: Configure the cellular
use the CLI to get the
Step 3: Assemble
connection.
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