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Procedures for Factory Repair and Return
Obtain a Returned material Authorization (RMA) number by calling AMETEK Repair Sales and giving
the following information:
Model and Serial Number of the equipment
Failure Symptom – Be Specific
Approximate date of installation
The site name and address of the failed equipment
Complete shipping information for the return of the equipment if other than the operating site
Name and telephone number of person to contact if questions arise.
Enclose the information with the equipment and pack in a commercially accepted shipping container
with sufficient packing material to insure that no shipping damage will occur. Mark the outside of the
container with the RMA number. Ship to the appropriate location:
AMETEK Power Instruments
255 North Union Street
Rochester, New York 14605 USA
Tel:
(888) 222-6282
Your emergency equipment will be tested, repaired and inspected at the factory. Factory turnaround
is ten working days or less (excluding shipping time).
For emergency service or repair status information, please contact the AMETEK Repair Sales
Engineer at (800) 374-4835.
Warranty
AMETEK warrants equipment of its own manufacture to be free from defects in material and
workmanship, under normal conditions of use and service. AMETEK will replace any component
found to be defective, upon its return, transportation charges prepaid, within one year of its original
purchase. AMETEK will extend the same warranty protection on accessories that is extended to
AMETEK by the original manufacturer. AMETEK assumes no responsibility, expressed or implied,
beyond its obligation to replace any component involved. Such warranty is in lieu of all other
warranties expressed or implied.
Page 194
Attention: Repair Department
CONTACT LIST & WARRANTY
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