Technical Support; Return Of Equipment - Ametek Thermox CEM/O2 User Manual

Technical Support

Return of Equipment

1-6 | Thermox CEM/O2 Analyzer
AMETEK/Thermox is committed to providing you the best technical sup-
port in the industry. If you need service or application assistance, please
call AMETEK at (412) 828-9040, or your local AMETEK/Thermox represen-
tative. Before you call the factory for technical support, run test gases and
record the following values (you may be asked by the factory to provide
this information when receiving service):
Cell millivolts

Thermocouple millivolts

Cell temperature

See "Display" under Setup key in Chapter 4 for help on how to get this
information displayed on your IQ Link.
If you need to return equipment, you will be asked to provide the follow-
ing information before obtaining a Return Material Authorization (RMA)
number.
Billing and shipping address

Model number

Serial number

Purchase order number

Telephone number

Before returning material, you must get an RMA number from the

factory.
NOTE