If The Upgrade Is Not Successful - Lightware MMX8x4-HT420M User Manual

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9. Firmware Upgrade
Step 4 – Start the update and wait until it is finished
Click on the Start Update button to start the procedure. The status is shown in
percent in the right side of the device line and the overall process in the bottom
progress bar.
If the Cleartext login is enabled and you did not enter the password in the Parameters window (or it is incorrect)
a window will appear to get the password at each device.

ATTENTION! The LCD menu turned off while the firmware upgrade process, you can get feedback about
the status of the upgrade via the LDUv2 software.

INFO: The device might reboot during the firmware upgrade procedure.
When the progress bar reaches 100% (Done is displayed at all
devices), the upgrade of all devices are finished successfully and a
message appears; you can close the software.
Step 5 – Wait until the unit reboots with the new firmware
Once the firmware upgrade procedure is completed, the device is
rebooted with the new firmware.
ATTENTION!
The reboot takes a few minutes, please wait until
the LCD screen becomes active again and during this period do
not power off the matrix.
MMX8x4-HT series – User's Manual
9.5. If the Upgrade is not successful
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START UPDATE
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Applied firmware package: v1.3.0 | LDC software: v2.4.2
Restart the process and try the upgrade again.
If the device cannot be switched to bootload (firmware upgrade) mode, you can do that manually as written
in the User's manual of the device. Please note that backup and restore cannot be performed in this case.
If the backup cannot be created for some reason, you will get a message to continue the process
without backup or stop the upgrade. A root cause can be that the desired device is already in bootload
(firmware upgrade) mode, thus, the normal operation mode is suspended and backup cannot be made.
If an upgrade is not successful, the Export log button becomes red. If you press the button, you can
download the log file as a ZIP package which can be sent to Lightware Support if needed. The log files
contain useful information about the circumstances to find the root cause.
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