If The Upgrade Is Not Successful - Lightware MMX8x4-HT Series User Manual

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9. Firmware Upgrade
The Meaning of the Symbols
Show The log about the upgrading process of the device
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details can be displayed in a new window.
Service The device is in bootload mode. Backup and restore
mode cannot be performed in this case.
Step 2. Select the desired devices for upgrading.
Select the devices for upgrading; the selected line will be highlighted in green.
If you are not sure which device to select, press the Identify me
for 10 seconds. The feature helps to find the device physically.
Step 3. Check the upgrade parameters.
Clicking on the Parameters button, special
settings will be available like:
Creating a backup about
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configuration,
▪ Restore the configuration
reloading the factory
settings after the firmware upgrade.
▪ Uploading the default Miniweb (if
available). #miniweb #web
Please arrange the settings carefully.
button. It makes the front panel LEDs blink

the
or
default
MMX8x4-HT series – User's Manual
Step 4. Start the update and wait until it is finished.
Click on the Start Update button to start the procedure. The status is shown in
percent in the right side of the device line and the overall process in the bottom
progress bar.
ATTENTION! The LCD menu turned off while the firmware upgrade process, you can get feedback about
the status of the upgrade via the LDUv2 software.
INFO:

When the progress bar reaches 100% (Done is displayed at all
devices), the upgrade of all devices are finished successfully and a
message appears; you can close the software.
Step 5. Wait until the unit reboots with the new firmware.
Once the firmware upgrade procedure is completed, the device is
rebooted with the new firmware.
PARAMETERS
ATTENTION! The reboot takes a few minutes, please wait until
the LCD screen becomes active again and during this period do
not power off the matrix.
9.6. If the Upgrade is not successful
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Applied firmware package: v1.2.2b5 | LDC software: v2.2.1
The device might reboot during the firmware upgrade procedure.
Restart the process and try the upgrade again.
If the device cannot be switched to bootload (firmware upgrade) mode, you can do that manually as written
in the User's manual of the device. Please note that backup and restore cannot be performed in this case.
If the backup cannot be created for some reason, you will get a message to continue the process
without backup or stop the upgrade. A root cause can be that the desired device is already in bootload
(firmware upgrade) mode, thus, the normal operation mode is suspended and backup cannot be made.
If an upgrade is not successful, the Export log button becomes red. If you press the button, you can
download the log file as a ZIP package which can be sent to Lightware Support if needed. The log files
contain useful information about the circumstances to find the root cause.
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