Groen CC20-E Operator's Manual page 222

TROUBLESHOOTING
General
Some of the more common problems that could occur are listed in this
section. All possible problems, of course, could not be included.
Differences in procedures between the electric and gas units are noted.
This "non-warranty" symbol is used
throughout the troubleshooting section
to tell you which corrective actions
may
not be covered by the equipment
warranty.
Standard controls on the electric and gas ovens permit the units to oper-
ate in three modes:
Oven Mode - The oven operates as a convection oven.
Steam Mode - The oven operates as a self-contained, pressureless
steamer.
Combo Mode - The oven operates as a combination oven-steamer.
When A Customer Calls
When a customer calls for service, ask if any service codes are displayed
in the Time display window. If any codes are displayed, or if the customer
does not know, keep customer on the phone and proceed to the paragraph
"When a Customer Calls" in the Service Codes section of this manual.
If no codes are displayed, ask the customer to give you a basic descrip-
tion of the problem. After determining that the problem is not a building
power source fault, building gas supply problem, and/or water supply
problem, a service call is required.
Ask The Customer
Ask the customer what type of control panel is on the oven if it is an elec-
tric unit (Cook only, or Cook and Hold option). If the unit is a double
stacked CC10-E, find out what control panel is currently on each oven.
For CC 10-E ovens, control panels cannot be exchanged between single
and double-stacked ovens, nor can they be interchanged between the
upper and lower oven of a doublestacked unit.
(Revised 1/02) 7-1