SATO FX3-LX Operator's Manual page 444

Error Message 1002 (Program Error)
When there is an error with the printer, the error message appears on the screen.
Check the cause and countermeasure, and then take appropriate action.
To clear the error:
Power off the printer.
Cause and Countermeasure
Cause
A program error occurred in the memory.
Countermeasure
Power on the printer again.
Powering On/Off the Printer
Contact your SATO technical support center if the error cannot be resolved.
Contact Information for When You Are in Trouble
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