SATO CL408e Service Manual
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SATO CL408e Service Manual

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See also: Operator's Manual , Operator and Technical Reference Manual
®
CL408e/CL412e Printers

Service Manual

PN 9001078
Rev. A

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Summary of Contents for SATO CL408e

  • Page 1: Service Manual

    ® CL408e/CL412e Printers Service Manual PN 9001078 Rev. A...
  • Page 2 All rights reserved. No part of this document may be reproduced or issued to third parties in any form whatever without the express permission of SATO America, Inc. The materials in this document are provided for general information and are subject to change without notice.

  • Page 3: Table Of Contents

    3 DC Power Voltage Checks ................4-3 4 Potentiometer Assignments & Adjustments ..........4-6 5a Print Position Adjustment ................4-8 5b Print Position Adjustment ................4-9 6 Label Gap Adjustment ................... 4-10 PN 9001078 SATO CL408e/CL412e Service Manual Rev. A...
  • Page 4 The Universal Serial BUS (USB) ..............8-4 The LAN Ethernet Interface ................8-5 Error Signals ....................8-10 Troubleshooting Tables ................. 8-11 Head Pattern Examples ................8-15 10 Hex Dump Diagnostic Labels ............... 8-17 SATO CL408e/CL412e Service Manual PN 9001078 Rev. A...
  • Page 5 Base Cover Assembly ................. 10-13 Main PCB Assembly ..................10-20 Interface Options ..................10-21 PCMCIA Memory Option ................10-22 Cutter Assembly Option ................10-23 10 Dispenser Assembly Option ...............10-25 Index ..........................Index -1 PN 9001078 SATO CL408e/CL412e Service Manual Rev. A...
  • Page 6 ® SATO CL408e/CL412e Service Manual PN 9001078 Rev. A...

  • Page 7: Overview

    It is recommended that you become familiar with each section in this manual before installing and maintaining the printer. The major differences in the CL408e and the CL412e printers is the resolution of the head. The CL408e with its 203 dpi head provides an economical labeling solution for most applications.

  • Page 8: Physical Characteristics

    1.2 Physical Characteristics Depth PAPER CHECK WINDOW Height FRONT ACCESS DOOR LABEL OUT SLOT Width TOP ACCESS DOOR . n i . n i . n i a t l Page 1-2 SATO CL408e/CL412e Service Manual PN 9001078 Rev. A...

  • Page 9: Printer Features

    External signal connector for Accessories, AMP 57-60140 EXT CONNECTOR Turns power On/Off POWER SWITCH Input power protection. Type 3A/250V . AC FUSE Input 115V 50/60 Hz connector. Use the cable provided. AC POWER INPUT PN 9001078 Page 1-3 SATO CL408e/CL412e Service Manual Rev. A...

  • Page 10: Printer Features

    When the print head is DOOR OPEN PLATE opened, this switch is LEVER activated and the printer RIBBON REWIND will stop printing. SPINDLE RIBBON SUPPLY SPINDLE BRUSH (ATTACHED TO DOOR) Page 1-4 SATO CL408e/CL412e Service Manual PN 9001078 Rev. A...
  • Page 11 Section 1. Overview and Specifications Printer Features LABEL GUIDE ACCESS PLATE FOR OPTIONAL LABEL DISPENSER MEDIA HOLDER PN 9001078 Page 1-5 SATO CL408e/CL412e Service Manual Rev. A...

  • Page 12: Sensors

    (17mm) to a maximum of 2.5 in. (64mm) and the "Eye-Mark" from a minimum of 0.25 in. (6mm) to a maximum of 2.1 in. (53mm) from the fixed position, "inside label guide". Page 1-6 SATO CL408e/CL412e Service Manual PN 9001078 Rev. A...

  • Page 13: Operation Panel

    NOTE: Optional RS232 Communication Card contains DSW1 switches which are configured when supplied with the printer. The CL408e/CL412e Operator Panel consists of one two-color (red and green) LED indicator, two momentary contact switches, two DIP switches (a third is located on the RS232 interface card), four adjustment potentiometers and one LCD display.

  • Page 14: Operation Panel

    This LED is active only when the Label Dispense option is installed. Page 1-8 SATO CL408e/CL412e Service Manual PN 9001078 Rev. A...

  • Page 15: Installation Considerations

    . e l F / I t n i F / I t n I t i l i Check with your software vendor to make sure these functions are supported. PN 9001078 Page 1-9 SATO CL408e/CL412e Service Manual Rev. A...

  • Page 16: Environment & Approvals

    . n i . n i , s l , d l p i l l l o . n i . n i . n i Page 1-10 SATO CL408e/CL412e Service Manual PN 9001078 Rev. A...

  • Page 17: General Printer Specifications

    . n i . t f c t i c t i c t i t n i c t i s f f (1) Single two color (Red, Green) LED PN 9001078 Page 1-11 SATO CL408e/CL412e Service Manual Rev. A...
  • Page 18 Section 1. Overview and Specifications General Printer Specifications t n I l e l l e l l a i l a i ) f f l a i f f u Page 1-12 SATO CL408e/CL412e Service Manual PN 9001078 Rev. A...

  • Page 19: Character Fonts

    ® r i v l i t y t i c t i t n i l i c y t i PN 9001078 Page 1-13 SATO CL408e/CL412e Service Manual Rev. A...

  • Page 20: Bar Codes

    , y r l r r a l r i t i Page 1-14 SATO CL408e/CL412e Service Manual PN 9001078 Rev. A...

  • Page 21: Section 2. Configuration

    • Thermal transfer or direct thermal mode • Head Check Mode • Hex Dump Mode • Label sensor enable/disable • Single Job or Multi-Job Receive Buffer • Operation Mode DIP SWITCHES DSW1 Page 2-1 PN 9001078 SATO CL408e/CL412e Service Manual Rev. A...
  • Page 22 2 Stop Bits Baud Rate Selection (DSW1-5, DSW1-6): DSW1 DSW1-5 DSW1-6 SETTING 9600 19200 38400 57600 Protocol Selection (DSW1-7, DSW1-8): DSW1 DSW1-7 DSW1-8 SETTING Rdy/Bsy Xon/Xoff Bi-Com 3 Bi-Com 4 Page 2-2 SATO CL408e/CL412e Service Manual PN 9001078 Rev. A...

  • Page 23: Printer Set Up

    Head Check Selection (DSW2-3): DSW2 DSW2-3 SETTING Disable Enable Hex Dump Selection (DSW2-4):Selects Hex Dump mode. DSW2 DSW2-4 SETTING Disable Enable Receive Buffer Selection (DSW2-5): DSW2 DSW2-5 SETTING 1 Item Multi-Job Page 2-3 PN 9001078 SATO CL408e/CL412e Service Manual Rev. A...
  • Page 24 Protocol Code Selection (DSW2-7): DSW2 DSW2-7 SETTING Standard Non-Std. M8400 Emulation Mode (DSW2-8): DSW2 DSW2-8 SETTING Disabled Enabled Mode Selection (DSW3-1 and DSW3-2): DSW3 DSW3-1 DSW3-2 SETTING Batch/Continuous Tear Off Cutter Dispenser Page 2-4 SATO CL408e/CL412e Service Manual PN 9001078 Rev. A...
  • Page 25 DSW3 DSW3-3 SETTING Sensor Used Sensor Not Used Back-Feed Selection (DSW3-4): DSW3 DSW3-4 SETTING Enabled Disabled External Signal Interface EXT Print Start Signal Selection (DSW3-5): DSW3 DSW3-5 SETTING Disabled Enabled Page 2-5 PN 9001078 SATO CL408e/CL412e Service Manual Rev. A...
  • Page 26 Dip Switch Settings External Signal Type Selection (DSW3-6, DSW3-7): DSW3 DSW3-6 DSW3-7 SETTING Type 4 Type 3 Type 2 Type 1 Repeat Print via External Signal (DSW3-8): DSW3 DSW3-8 SETTING Disabled Enabled Page 2-6 SATO CL408e/CL412e Service Manual PN 9001078 Rev. A...

  • Page 27: Default Settings

    Label Sensor: Sensor Used Backfeed: Enabled External Signals: Disabled t n i t n i . n i t n i c i t l a t DE.AULT SETTING COMPLETED Page 2-7 PN 9001078 SATO CL408e/CL412e Service Manual Rev. A...

  • Page 28: Lcd Panel Configuration

    Section 2. Configuration 2.3 LCD Panel Configuration LINE .EED t n i t l u > - Page 2-8 SATO CL408e/CL412e Service Manual PN 9001078 Rev. A...

  • Page 29: Normal Mode

    Section 2. Configuration LCD Panel — Normal Mode User Settings STEP PROCEDURE LINE LINE .EED Print Darkness Setting Darkness STEP PROCEDURE LINE .EED Page 2-9 PN 9001078 SATO CL408e/CL412e Service Manual Rev. A...
  • Page 30 Section 2. Configuration LCD Panel — Normal Mode Print Speed Adjustment Speed STEP PROCEDURE LINE .EED Pitch Offset Adjustment STEP PROCEDURE LINE .EED LINE LINE Page 2-10 SATO CL408e/CL412e Service Manual PN 9001078 Rev. A...

  • Page 31: Pitch Offset Adjustment

    Original (0 offset) first A B C D E F G line position A B C D E F G Moved with positive (+) offset to print on trailing edge of the label Page 2-11 PN 9001078 SATO CL408e/CL412e Service Manual Rev. A...
  • Page 32 Section 2. Configuration LCD Panel— Normal Mode Cancel Print Job STEP PROCEDURE LINE Yes. .EED .EED LINE Page 2-12 SATO CL408e/CL412e Service Manual PN 9001078 Rev. A...

  • Page 33: Advanced Mode

    Section 2. Configuration LCD Panel— Advanced Mode STEP PROCEDURE LINE LINE .EED Zero Slash STEP PROCEDURE LINE .EED AutoOnline STEP PROCEDURE LINE .EED Page 2-13 PN 9001078 SATO CL408e/CL412e Service Manual Rev. A...

  • Page 34: Vertical Offset

    Horizontal Offset STEP PROCEDURE LINE LINE .EED LINE .EED .EED Note: This setting can be overridden by the Base Reference Point Command in your software. Set Calendar LINE LINE .EED Page 2-14 SATO CL408e/CL412e Service Manual PN 9001078 Rev. A...
  • Page 35 LCD Panel — Advanced Mode Set Calendar (Continued) Calendar 00/00/00 00:00 STEP PROCEDURE Year LINE LINE Month .EED LINE LINE .EED LINE LINE Hour .EED LINE LINE Minute .EED LINE .EED Page 2-15 PN 9001078 SATO CL408e/CL412e Service Manual Rev. A...

  • Page 36: Ignore Cr/Lf

    PROCEDURE LINE .EED Character Pitch STEP PROCEDURE LINE .EED Note: This command can be overriden by the <ESC>PR or <ESC>PS Character Pitch Commands. Cover Open Sensor STEP PROCEDURE LINE .EED Page 2-16 SATO CL408e/CL412e Service Manual PN 9001078 Rev. A...

  • Page 37: Card Mode

    Section 2. Configuration LCD Printer — Card Mode Exit Advanced Mode LINE .EED Mem Select (CC1) STEP PROCEDURE LINE .EED Page 2-17 PN 9001078 SATO CL408e/CL412e Service Manual Rev. A...
  • Page 38 Section 2. Configuration LCD Panel — Card Mode Card ->MemoryCopy TrueTypeFont Y/N STEP PROCEDURE LINE Card to Memory Copy SATO .ont .EED .EED .EED Page 2-18 SATO CL408e/CL412e Service Manual PN 9001078 Rev. A...
  • Page 39 Section 2. Configuration LCD Panel — Card Mode Card ->MemoryCopy SatoFont Y/N STEP PROCEDURE LINE .EED .EED .EED Page 2-19 PN 9001078 SATO CL408e/CL412e Service Manual Rev. A...
  • Page 40 Section 2. Configuration LCD Panel — Card Mode Card ->MemoryCopy All Y/N STEP PROCEDURE LINE .EED .EED Page 2-20 SATO CL408e/CL412e Service Manual PN 9001078 Rev. A...
  • Page 41 Section 2. Configuration LCD Panel — Card Mode Memory->Card Copy All <XMB> Y/N STEP PROCEDURE LINE .EED .EED Page 2-21 PN 9001078 SATO CL408e/CL412e Service Manual Rev. A...
  • Page 42 Section 2. Configuration LCD Panel — Card Mode Card->Memory Copy Program Y/N STEP PROCEDURE LINE .EED .EED Page 2-22 SATO CL408e/CL412e Service Manual PN 9001078 Rev. A...
  • Page 43 Section 2. Configuration LCD Panel — Card Mode Memory->Card Copy Program Y/N STEP PROCEDURE LINE .EED .EED Page 2-23 PN 9001078 SATO CL408e/CL412e Service Manual Rev. A...
  • Page 44 Section 2. Configuration LCD Panel — Card Mode Card Format Yes No STEP PROCEDURE LINE Memory Format Yes No STEP PROCEDURE LINE Page 2-24 SATO CL408e/CL412e Service Manual PN 9001078 Rev. A...
  • Page 45 Section 2. Configuration LCD Panel — Service Mode To Enter Advanced Mode: STEP PROCEDURE LINE LINE .EED [X.XV] Input [X.XV} Page 2-25 PN 9001078 SATO CL408e/CL412e Service Manual Rev. A...
  • Page 46 Section 2. Configuration LCD Panel — Service Mode [X.XV] Input [X.XV} STEP PROCEDURE LINE LINE LINE .EED Page 2-26 SATO CL408e/CL412e Service Manual PN 9001078 Rev. A...
  • Page 47 Section 2. Configuration LCD Panel — Service Mode [X.XV] Input [X.XV} STEP PROCEDURE LINE LINE LINE .EED Page 2-27 PN 9001078 SATO CL408e/CL412e Service Manual Rev. A...
  • Page 48 Section 2. Configuration LCD Panel — Service Mode Auto Online Feed Yes No STEP PROCEDURE LINE Feed on Error Yes No STEP PROCEDURE LINE Reprint W/Feed Yes No STEP PROCEDURE LINE .EED Page 2-28 SATO CL408e/CL412e Service Manual PN 9001078 Rev. A...
  • Page 49 Section 2. Configuration LCD Panel — Service Mode Forward/Backfeed Distance Default STEP PROCEDURE .EED LINE .EED Ext Port Pin 9 Select .EED Page 2-29 PN 9001078 SATO CL408e/CL412e Service Manual Rev. A...
  • Page 50 Section 2. Configuration LCD Panel — Service Mode Euro Code STEP PROCEDURE LINE .EED LINE .EED Select LCD Display Language STEP PROCEDURE LINE .EED Page 2-30 SATO CL408e/CL412e Service Manual PN 9001078 Rev. A...

  • Page 51: Service Mode

    Section 2. Configuration LCD Panel — Service Mode Priority Setting LCD Command STEP PROCEDURE LINE .EED LINE .EED Service Mode Page 2-31 PN 9001078 SATO CL408e/CL412e Service Manual Rev. A...

  • Page 52: Counters Mode

    Section 2. Configuration LCD Panel — Counters Mode To Enter Advanced Mode: STEP PROCEDURE LINE LINE .EED Counters DSP CUT LIFE STEP PROCEDURE LINE .EED .EED Page 2-32 SATO CL408e/CL412e Service Manual PN 9001078 Rev. A...

  • Page 53: Test Print Mode

    LCD Panel — Counters Mode STEP PROCEDURE .EED .EED Test Print Mode Test Print Mode Configuration STEP PROCEDURE .EED .EED LINE See last pages in this section for test label sample print-outs Page 2-33 PN 9001078 SATO CL408e/CL412e Service Manual Rev. A...

  • Page 54: Default Setting Mode

    LCD Panel — Test Print Mode Test Print Size 10 CM .EED STEP PROCEDURE LINE LINE LINE .EED .EED Default Setting Mode Default Setting Mode .EED .EED LINE STEP PROCEDURE LINE .EED Page 2-34 SATO CL408e/CL412e Service Manual PN 9001078 Rev. A...

  • Page 55: Maintenance Mode - Factory Mode

    Section 2. Configuration LCD Panel — Maintenance Mode — Factory Mode STEP PROCEDURE DSW2-4 LINE and .EED DSW2-4 .EED LINE .EED LINE .EED .EED Page 2-35 PN 9001078 SATO CL408e/CL412e Service Manual Rev. A...

  • Page 56: All Clear Mode

    Section 2. Configuration LCD Panel — Maintenance Mode All Clear Mode STEP PROCEDURE DSW2-4 LINE and .EED DSW-4 LINE .EED LINE .EED LINE .EED Page 2-36 SATO CL408e/CL412e Service Manual PN 9001078 Rev. A...

  • Page 57: Clear Non-Standard Protocol

    LCD Panel — Clear Non-Standard Protocol Alt. Protocol Default Complete DSW2-7 LINE .EED STEP PROCEDURE LINE .EED Download User Defined Protocol Codes User Download Press the Line Key LINE LINE STEP PROCEDURE DSW2-7 LINE Page 2-37 PN 9001078 SATO CL408e/CL412e Service Manual Rev. A...

  • Page 58: Hex Dump Mode

    Press the Line Key (Countinued) STEP PROCEDURE .EED .EED Refer to the Operator and Technical Reference Manual for the data stream command structure required. Hex Dump Mode Online DSW2-4 STEP PROCEDURE DSW2-4 Page 2-38 SATO CL408e/CL412e Service Manual PN 9001078 Rev. A...

  • Page 59: Firmware Download Mode

    LCD Panel —Firmware Download Mode STEP PROCEDURE DSW2-6 Refer to the specific instructions provided with the flash firmware files provided by SATO America Technical Support or downloaded from the SATO America Web Site. www.satoamerica.com Page 2-39 PN 9001078 SATO CL408e/CL412e Service Manual...

  • Page 60: Sample Test Labels

    Section 2. Configuration 2.4 Sample Test Labels CONFIGURATION BAR CODE MEMORY HEAD CHECK FACTORY Page 2-40 SATO CL408e/CL412e Service Manual PN 9001078 Rev. A...

  • Page 61: Section 3. Interface Specifications

    Ext Connector 3.2 Interface Types The parallel interface for CL408e/CL412e printers is a high speed, bi-directional parallel interface that conforms to the IEEE 1284 specification. (ECP mode on some computers). The interface is also compatible with the older Centronics parallel interface standard. If it does not detect the correct IEEE 1284 signals in the interface connection, it will automatically operate in the standard Centronics mode which is much slower.

  • Page 62: Interface Types

    In order to provide flexibility in communicating with a variety of host computer systems, CL408e/412e printers use a Plug-In Interface Module. The IEEE1284 Interface module is shipped with the printer unless another interface type is specified at the time of the order.

  • Page 63: Receive Buffer

    Section 3. Interface Specifications 3.3 The Receive Buffer The CL408e/CL412e printers have the ability to receive a data stream from the host in one of two ways. The receive buffer may be configured to accept one print job at a time or multiple print jobs.

  • Page 64: Receive Buffer

    3.4 IEEE 1284 Parallel Interface The parallel interface for the CL408e/CL412e printers is a Plug-In Interface Module that can be installed by the user. It conforms to the IEEE 1284 specification. It will automatically detect the IEEE 1284 signals and operate in the high speed mode.

  • Page 65: Ieee 1284 Parallel Interface

    (1) Signals required for IEEE 1284 mode. PIN ASSIGNMENTS - IEEE 1284 CABLE END Page 3-5 PN 9001078 SATO CL408e/CL412e Service Manual Rev. A...

  • Page 66: Pin Assignments - Rs232C Printer End

    DB-25P (Male), 50 ft. maximum length. For cable configuration, refer to Cable Requirements appropriate to the RS232C protocol chosen. Signal Level High = +5V to +12V Low = -5V to -12V PIN ASSIGNMENTS - RS232C PRINTER END Page 3-6 SATO CL408e/CL412e Service Manual PN 9001078 Rev. A...

  • Page 67: Rs232C Serial Interface

    Ready/Busy signal by the driving software. Typically on a PC, it would be either CTS (pin 5) or DSR (pin 6) on a DB-25 connector. Please Note: SATO does not recommend the use of mechanical data switches commonly called A/B switches, as they are known to damage both the computer and printer serial ports. Page 3-7...

  • Page 68: Rs232C Interface Signals

    . l e Ready/Busy Flow Control Ready/Busy is the hardware flow control for the serial interface on the CL408e/CL412e printers. By raising/lowering the voltage level on Pin 20 of the RS232 port, the printer notifies the host when it is ready to receive data. Pin 4 (RTS) and pin 20 (DTR) are the important signals on the printer for this method of flow control.

  • Page 69: Universal Serial Bus (Usb) Interface

    Windows 98 or above. Details for loading the USB driver are contained in the USB Interface Manual that is shipped with each printer with a USB Optional interface installed. Up to 127 devices may be connected to a USB port. Page 3-9 PN 9001078 SATO CL408e/CL412e Service Manual Rev. A...

  • Page 70: Ethernet Interface

    The host must request the complete status from the printer, including ready/busy. Refer to the Operator's and Technical Manual for complete information. Page 3-10 SATO CL408e/CL412e Service Manual PN 9001078 Rev. A...

  • Page 71: Accessory (Ext) Connector

    Section 3. Interface Specifications 3.9 Accessory (EXT) Connecto The EXT connector on the rear panel of the CL408e/CL412e printers is intended for use with external printer accessories such as label rewinders or applicators. The 14 pin Centronics type connector provides a choice of four different output signals along with various error conditions. A DB-9 to 14 pin Centronics adapter cable is provided for legacy applications.

  • Page 72: Standard Operation

    End of Print Cycle Standard Operation Print Start Input Print Repeat Input Print End Type 1 20 Milliseconds Print End Type 2 Print End Type 3 Print End Type 4 Page 3-12 SATO CL408e/CL412e Service Manual PN 9001078 Rev. A...

  • Page 73: Repeat Print

    Head Open Head Closed Motion Print Motion Stopped Paper End Ribbon End Machine Error Print End Type 1 Print End Type 2 Print End Type 3 Print End Type 4 Page 3-13 PN 9001078 SATO CL408e/CL412e Service Manual Rev. A...
  • Page 74 Section 3. Interface Specifications ® Page 3-14 SATO CL408e/CL412e Service Manual PN 9001078 Rev. A...

  • Page 75: Section 4. Electrical Checks And Adjustments

    " Electrical Checks and Adjustments 4.1 Overview This chapter describes how to check CL408e/CL412e Printers voltage levels and adjust threshold sensor voltages. The power supply converts 125 VAC into regulated DC voltages. The printer uses: +5V and +24V . These DC voltages are not adjustable, however you can measure these DC voltages at test points located on the PCB.

  • Page 76: Steps Prior To Some Procedures

    RAISE THE TOP ACCESS DOOR AND REMOVE (2) SCREWS HOLDING THE SIDE COVER TO THE FRAME ELECTRONICS REMOVE SIDE COMPARTMENT COVER REMOVE (2) SCREWS HOLDING THE SIDE COVER TO THE OUTSIDE FRAME SATO CL408e/CL412e Service Manual Page 4-2 PN 9001078 Rev. A...
  • Page 77 After performing tests, replace the LH cover to the printer. INTERFACE BOARD VR5 IM VR4 GAP MAIN PCB VR1 OFS TEST POINT CONNECTOR VR2 DEM VR3 CE CN13 POWER SUPPLY PN 9001078 SATO CL408e/CL412e Service Manual Page 4-3 Rev. A...

  • Page 78: Dc Power Voltage Checks

    1 2 3 4 5 6 7 8 9 0 1 2 3 4 5 6 7 8 9 0 1 2 3 CORRECT POSITION OF NIBS ON CONNECTOR TP TEST CONNECTOR RECEPTACLE ON MODULE PCB @ CN13 CONNECTOR SATO CL408e/CL412e Service Manual Page 4-4 PN 9001078 Rev. A...
  • Page 79 TEST POINT CHART NOTE: The power supply voltages are not adjustable. All voltages must read within +/- 10% of the nominal value for correct operation +2.0V of the printer. +3.3V +24V PN 9001078 SATO CL408e/CL412e Service Manual Page 4-5 Rev. A...
  • Page 80 Section 4. Electric Checks and Adjustments 4.4 Potentiometer Assignments & Adjustments POTENTIOMETERS ARE LOCATED ON MAIN PCB POTENTIOMETERS ARE LOCATED ON FRONT PANEL SATO CL408e/CL412e Service Manual Page 4-6 PN 9001078 Rev. A...

  • Page 81: Potentiometer Assignments & Adjustments

    Section 4. Electric Checks and Adjustments Potentiometer Assignments & Adjustments INTERFACE BOARD VR5 IM VR4 GAP MAIN PCB VR1 OFS TEST POINT CONNECTOR VR2 DEM VR3 CE CN13 POWER SUPPLY PN 9001078 SATO CL408e/CL412e Service Manual Page 4-7 Rev. A...

  • Page 82: Print Position Adjustment

    Adjust the position using the potentiometer and feed another label. When the adjustment is correct, turn the printer off. If the print position can't be adjusted replace the Display Panel PCB. Refer to Section 6. SATO CL408e/CL412e Service Manual Page 4-8 PN 9001078...

  • Page 83: B Print Position Adjustment

    Adjust the position using the VR1 potentiometer and feed another label. When the adjustment is correct, turn the printer off. If the print position can't be adjusted with the VR1, replace the Main PCB. Refer to Section 6. PN 9001078 SATO CL408e/CL412e Service Manual Page 4-9 Rev. A...

  • Page 84: Label Gap Adjustment

    If these values do not result, try the following: a) Repeat the process b) Clean the sensor c) Verify sensor is operational d) Replace labels with higher quality labels e) Perform factory reset SATO CL408e/CL412e Service Manual Page 4-10 PN 9001078 Rev. A...

  • Page 85: Eye-Mark Adjustment

    If these values do not result, try the following: a) Repeat the process b) Clean the sensor c) Verify sensor is operational d) Replace labels with higher quality labels e) Perform factory reset PN 9001078 SATO CL408e/CL412e Service Manual Page 4-11 Rev. A...

  • Page 86: Offset Label Stop Position Adjustment

    Adjust stop the position using the Offset-VR and feed another label. When the adjustment is correct, turn the printer off. If the print position can't be adjusted replace the Display Panel PCB. Refer to Section 6. SATO CL408e/CL412e Service Manual Page 4-12 PN 9001078...

  • Page 87: Ribbon Sensor Operation Verification

    Turn ON the printer. The printer will initialize as in Step 4. Be sure to place the printer off line. Press the .EED key to generate a blank label and confirm ribbon has been installed and is in position. PN 9001078 SATO CL408e/CL412e Service Manual Page 4-13 Rev. A...

  • Page 88: Ribbon Sensor Voltage Checking

    Section 4. Electric Checks and Adjustments 4.9b Ribbon Sensor Voltage Checking There is no adjustment POT for the ribbon sensor on the CL408e/412e. The CE POT on the main logic board has no effect on the voltage values. The voltage values only can be taken off the connector SEN4 on the display.

  • Page 89: Ribbon Sensor Voltage Checking

    THE MULTIMETER TO PIN 4 (GROUND) AND THE SIGNAL (WHITE) PROBE TO PIN 3 TO CHECK VOLTAGE RANGE FOR RIBBON SENSOR, ROTATE CARBON UNWIND SPINDLE. LOW VALUE ~/- 1.6V HIGH VALUE ~/- 4.8V PN 9001078 SATO CL408e/CL412e Service Manual Page 4-15 Rev. A...

  • Page 90: Print Darkness Adjustment

    Send print data from your PC and confirm the result. Adjust the Pitch Potentiometer to obtain optimum print quality. If quality is still lacking, refer to Section 2 Configuration, Print Darkness Setting, page 2-9. SATO CL408e/CL412e Service Manual Page 4-16 PN 9001078 Rev. A...

  • Page 91: Section 5. Mechanical Adjustments

    Section Mechanical Adjustments 5.1 Overview The SATO CL408e/CL412e contain adjustable sub-assemblies. This means that during your regular maintenance, your service technicians are able to make adjustments to reset the printer to factory specifications therby ensuring optimum performance of your printer The main mechnaical sub-assemblies are: •...
  • Page 92 CCW for less tension. Tighten the locking screw and repeat steps 3 and 4 until the correct tension is achieved. RAISE THE TOP ACCESS DOOR OPEN THE FRONT ACCESS DOOR Fig. 5-1 Page 5-2 PN 9001078 SATO CL408e/CL412e Service Manual Rev. A...

  • Page 93: Ribbon Clutch Adjustments

    REWIND TENSION GAUGE STRING RIBBON UNWIND SPINDLE ADJUST NUT EMPTY RIBBON CORE LOCKING SCREW IS INSIDE ADJUST NUT Fig. 5-2 TENSION GAUGE REWIND CLUTCH 450-550g UNWIND Fig. 5-3 UNWIND CLUTCH PN 9001078 Page 5-3 SATO CL408e/CL412e Service Manual Rev. A...
  • Page 94 To adjust the clutch, loosen the locking screw and move the adjust nut CW for more tension and CCW for less tension. Tighten the locking screw and repeat steps 3 and 4 until the correct tension is achieved. Page 5-4 PN 9001078 SATO CL408e/CL412e Service Manual Rev. A...

  • Page 95: Ribbon Guide Plate Adjustment

    If it appears uneven, proceed to next step. Loosen the mounting screws and reposition the plate. .ig. 5-4 Tighten the mounting screws. GUIDE PLATE Fig. 5-4 MOUNTING SCREWS PN 9001078 Page 5-5 SATO CL408e/CL412e Service Manual Rev. A...

  • Page 96: Tear Plate Adjustment

    Loosen the Tear Plate mounting screws and position plate so that the lip is parallel to the bottom of the printer assembly. .igs. 5-5 Tighten the mounting screws. MOUNTING SCREWS LIP TO BE PARALLEL WITH BOTTOM SURFACE Figs. 5-5 Page 5-6 PN 9001078 SATO CL408e/CL412e Service Manual Rev. A...

  • Page 97: Print Head Position Alignment

    (Section 8.9). Realign the right side of print head by prying adjust plate forward or backward with a flat blade screwdriver. Refer to illustrations and note adjustment marks. .igs. 5-6 Tighten the screws. ADJUSTMENT MARKS RIBBON ADJUST SCREWS PLATE Figs. 5-6 PN 9001078 Page 5-7 SATO CL408e/CL412e Service Manual Rev. A...

  • Page 98: Print Head Balance Adjustment

    Loosen and adjust screw along slot to move indexing pointer for maximum print quality. LOOSEN SCREW 1/4 TURN USE 10mm BOX WRENCH TO ADJUST ECCENTRIC Fig. 5-7 INDEXING NUT CW OR CCW AND MARKS TIGHTEN SCREW Page 5-8 PN 9001078 SATO CL408e/CL412e Service Manual Rev. A...

  • Page 99: Print Head Alignment Adjustment

    Load the ribbon and label stock into the printer. Loosen and adjust screw along slot to move indexing pointer for maximum print quality. .ig. 5-8 INDEXING POINTER SHIFTS HEAD BACKWARD/FORWARD Fig. 5-8 PN 9001078 Page 5-9 SATO CL408e/CL412e Service Manual Rev. A...

  • Page 100: Timing Belt Tension Adjustment

    After adjusting motor, tighten but do not over tighten screws. Belts should have some movement. .ig. 5-9 TIMING BELTS MOTOR MOUNTING SCREWS Fig. 5-9 Page 5-10 PN 9001078 SATO CL408e/CL412e Service Manual Rev. A...

  • Page 101: Section 6. Replacement Procedures

    Section Replacement Procedures 6.1 Overview SATO CL408e/CL412e Printers contain replaceable components and sub- assemblies. This section contains step-by-step instructions for removing and replacing the following components and sub-assemblies. · Main Circuit Board · Fuse(s) · Power Supply · Stepper Motor ·...

  • Page 102: Replacing The Main Circuit Board

    DOOR AND REMOVE (2) SCREWS HOLDING THE SIDE COVER TO THE FRAME ELECTRONICS REMOVE SIDE COMPARTMENT COVER REMOVE (2) SCREWS HOLDING THE SIDE COVER TO THE OUTSIDE FRAME Figs. 6-1 Page 6-2 SATO CL408e/CL412e Service Manual PN 9001078 Rev. A...

  • Page 103: Replacing The Main Circuit Board

    45 away from the Main PCB Board. Gently push down to snap into position. .igs. 6-6 Reinstall the replacement PCB reversing steps 1 through 7. Complete the .actory Reset Procedure. Page 6-3 PN 9001078 SATO CL408e/CL412e Service Manual Rev. A...
  • Page 104 REMOVE (2) SCREWS AND PULL AWAY TO DETACH IF INTERFACE CARD IS INSTALLED Figs. 6-2 REMOVE (2) SCREWS HOLDING EXT CONNECTOR TO CABINET DISCONNECT CABLE DISCONNECT CABLES Fig. 6-3 DISCONNECT CABLES Page 6-4 SATO CL408e/CL412e Service Manual PN 9001078 Rev. A...
  • Page 105 MEMORY MODULE PCB IN THE MAIN PCB MEMORY FRAME INDEXING NOTCHES Figs. 6-5 CAREFULLY PRESS OUTWARD ON TABS ON BOTH ENDS OF THE FRAME TO RELEASE THE MEMORY PRESS OUTWARD PCB. Page 6-5 PN 9001078 SATO CL408e/CL412e Service Manual Rev. A...
  • Page 106 INSERT THE FLASH MEMORY MODULE INTO THE MAIN PCB MEMORY FRAME AT APPROXIMATELY 45 . NOTE THE INDEXING NOTCH ON THE MODULE. GENTLY PUSH DOWN TO SNAP INTO POSITION Figs. 6-6 Page 6-6 SATO CL408e/CL412e Service Manual PN 9001078 Rev. A...

  • Page 107: Replacing The Fuses

    Replace the fuse with one of equal rating (15A, 250V). Do not use a fuse with a higher rating. Screw the fuse cap back and connect the power cable. BACK OF PRINTER FUSE (UNDER COVER) Fig. 6-7 Page 6-7 PN 9001078 SATO CL408e/CL412e Service Manual Rev. A...

  • Page 108: Replacing The Fuses

    Remove and replace the fuse(s) with one of equal rating. Do not use a fuse with a higher rating. Replace the cover and replace the screws. Return the printer to service by reconnecting the power cable. FUSES MAIN PC BOARD Fig. 6-8 Page 6-8 SATO CL408e/CL412e Service Manual PN 9001078 Rev. A...

  • Page 109: Replacing The Power Supply

    (1) screw from inside the cabinet. Detach the connections. .igs. 6-9 Remove and replace the defective power supply. Replace the cover and reconnect the power cable. Check the DC power voltages. Refer to Section 4.3. Page 6-9 PN 9001078 SATO CL408e/CL412e Service Manual Rev. A...

  • Page 110: Replacing The Power Supply

    Section 6. Replacement Procedures Replacing the Power Supply REMOVE (2) SCREWS POWER SUPPLY REMOVE SCREW POWER SUPPLY DETACH CONNECTORS Figs. 6-9 Page 6-10 SATO CL408e/CL412e Service Manual PN 9001078 Rev. A...

  • Page 111: Replacing The Stepper Motor

    Remove and replace the stepper motor. Check belt tension and adjust as necessary per Section 5.8. Replace the cover and reconnect the power cable. DETACH CONNECTOR REMOVE (4) SCREWS STEPPER Figs. 6-10 MOTOR Page 6-11 PN 9001078 SATO CL408e/CL412e Service Manual Rev. A...
  • Page 112 Check belt tension and adjust as necessary per Section 5.8. Replace the cover and reconnect the power cable. DETACH CONNECTOR LOOSEN (4) STEPPER MOTOR MOUNTING SCREWS Fig. 6-12 Fig. 6-11 Page 6-12 SATO CL408e/CL412e Service Manual PN 9001078 Rev. A...

  • Page 113: Replacing The Timing Belts

    BELT "B" BELT "B" MOTOR SLIDE BELT FROM PULLEY WHILE REMOVE CENTER PULLING THE REWIND SPINDLE SCREW BACK FROM THE FRAME USE WRENCH TO PREVENT SHAFT FROM SLIPPING Fig. 6-13 Page 6-13 PN 9001078 SATO CL408e/CL412e Service Manual Rev. A...

  • Page 114: Replacing The Print Head

    • Confirm that head cables are connected and that they do not touch the head opening spring. Also confirm that you can open and close the head without restriction. • Print test pattern (Refer to Section 2.4). Page 6-14 SATO CL408e/CL412e Service Manual PN 9001078 Rev. A...

  • Page 115: Replacing The Print Head

    RAISE THE TOP ACCESS DOOR OPEN THE FRONT ACCESS DOOR Fig. 6-14 REMOVE (2) SCREWS TO DETACH RIBBON GUIDE PLATE CLOSE THE HEAD LATCH LEVER REMOVE CENTER SCREW Fig. 6-15 Fig. 6-16 Page 6-15 PN 9001078 SATO CL408e/CL412e Service Manual Rev. A...
  • Page 116 Section 6. Replacement Procedures Replacing the Print Head OPEN HEAD LATCH LEVER SO PRINT HEAD WILL DROP Fig. 6-17 ALIGNMENT PINS DISCONNECT CABLES AND REMOVE PRINT HEAD Fig. 6-18 Page 6-16 SATO CL408e/CL412e Service Manual PN 9001078 Rev. A...

  • Page 117: Replacing The Platen

    Reassemble the gears to the platen and replace the E-ring. .igs. 6-20 — 6-22 Reattach the belts. Check belt tension and adjust as necessary per Section 5.8. Replace the cover and reconnect the power cable. Page 6-17 PN 9001078 SATO CL408e/CL412e Service Manual Rev. A...

  • Page 118: Replacing The Platen

    MOTOR PLATEN MOUNTING SHAFT SCREWS Fig. 6-19 Fig. 6-20 PLATEN FLATS BUSHING CLAMP (CLAMP & SCREW SHOWN OUT OF POSITION) SCREW PLATEN & COMPONENTS Fig. 6-21 SIDE FRAME Fig. 6-22 Page 6-18 SATO CL408e/CL412e Service Manual PN 9001078 Rev. A...

  • Page 119: Replacing The Ribbon Drive Clutch Washers

    - l i l a t l l o & RAISE THE TOP & ACCESS DOOR t c i List 6A OPEN THE FRONT ACCESS DOOR Fig. 6-23 Page 6-19 PN 9001078 SATO CL408e/CL412e Service Manual Rev. A...

  • Page 120: Replacing The Ribbon Drive Clutch Washers

    USE 12mm OPEN END REMOVE & INSTALL WRENCH AND PHILLIPS PARTS IN THIS ORDER SCREW DRIVER TO (SEE ITEM LIST 6A) REMOVE LOCKING SCREW AND ADJUSTMENT NUT Figs. 6-24 REWIND SPINDLE UNWIND SPINDLE Page 6-20 SATO CL408e/CL412e Service Manual PN 9001078 Rev. A...
  • Page 121 Adjust the clutch tension as outlined in Section 5.2. Install Locking screw. Hold Adjust nut with 12mm wrench while tightening screw to avoid changing clutch adjustment. Reconnect the power cable. Page 6-21 PN 9001078 SATO CL408e/CL412e Service Manual Rev. A...
  • Page 122 ITEM 9a DISC PLATE FACING TOWARDS FELT WASHER ITEM 8 RIBBON BOSS ALIGN HOLE WITH PEG Fig. 6-27 INSERT PEGS INTO ITEM 8 RIBBON LOCATION HOLES BOSS Fig. 6-28 ITEM 6 OIL-LESS WASHER Page 6-22 SATO CL408e/CL412e Service Manual PN 9001078 Rev. A...

  • Page 123: Replacing The Ribbon Motion Sensor

    Remove the sensor unit from the printer. Replace the sensor. Reconnect the power cable. REMOVE SCREW SENSOR SENSOR LEFT SIDE OF PRINTER DETACH RIGHT SIDE OF PRINTER CONNECTOR DISPLAY PANEL PCB Figs. 6-29 Page 6-23 PN 9001078 SATO CL408e/CL412e Service Manual Rev. A...

  • Page 124: Replacing The Label Sensor

    .ig. 6-32 Install new sensor unit reversing steps 4-6. If the Sensor Module needs replacing see Section 6.12. Reconnect the power cable. REMOVE (3) SCREWS REMOVE (2) SCREWS Figs. 6-30 Page 6-24 SATO CL408e/CL412e Service Manual PN 9001078 Rev. A...

  • Page 125: Replacing The Label Sensor

    Replacing the Label Sensor Fig. 6-31 CUT TIE WRAP SLIDE CABLE THROUGH HOLE IN CENTER FRAME LABEL SENSOR WITH Fig. 6-32 PAPER GUIDE SHOWN INSTALLED IN PRINTER PAPER GUIDE LABEL SENSOR ASSEMBLY Page 6-25 PN 9001078 SATO CL408e/CL412e Service Manual Rev. A...

  • Page 126: Replacing The Label Sensor Module

    Remove and replace the defective sensor module. Reattach the label sensor assembly using steps in Section 6.11. PAPER GUIDE PAPER GUIDE INSTALLED COLLAR, SPRING AND WASHER SENSOR MODULE Figs. 6-33 Page 6-26 SATO CL408e/CL412e Service Manual PN 9001078 Rev. A...

  • Page 127: Replacing The Head Open Switch

    Detach the connector from the display panel PCB. Remove the swich unit from the printer. Replace the switch. Reconnect the power cable. REMOVE (2) SCREWS TO DETACH SWITCH FROM FRAME LOCATION OF HEAD OPEN SWITCH Figs. 6-34 Page 6-27 PN 9001078 SATO CL408e/CL412e Service Manual Rev. A...

  • Page 128: Replacing The Display Panel Pcb

    PCB. .ig. 6-35 Remove (3) screws and detach the display panel. Replace the display panel and reattach connectors. Reconnect the power cable. REMOVE (3) DETACH SCREWS CONNECTORS Fig. 6-35 Page 6-28 SATO CL408e/CL412e Service Manual PN 9001078 Rev. A...

  • Page 129: Section 7. Factory Resets

    Factory Resets 7.1 Overview The .actory Reset Mode allows you to: • Factory Settings/Test Print • Clear Head Counters • Clear Dispenser Counter • Clear Cutter Counter • Clear EEPROM Page 7-1 PN 9001078 SATO CL408e/CL412e Service Manual Rev. A...

  • Page 130: Factory Settings/Test Print

    Verify that the counters on the test print have reset to 0.0 km. Power O.. the printer and confirm that all switches are in the O.. or down position. Page 7-2 SATO CL408e/CL412e Service Manual PN 9001078 Rev. A...

  • Page 131: Clear Head Counters

    Verify that the counters on the test print have reset to 0.0 km. Power O.. the printer and confirm that all switches are in the O.. or down position. Page 7-3 PN 9001078 SATO CL408e/CL412e Service Manual Rev. A...

  • Page 132: Clear Dispenser Counter

    Verify that the counters on the test print have reset to 0.0 km. Power O.. the printer and confirm that all switches are in the O.. or down position. Page 7-4 SATO CL408e/CL412e Service Manual PN 9001078 Rev. A...

  • Page 133: Clear Cutter Counter

    Verify that the counters on the test print have reset to 0.0 km. Power O.. the printer and confirm that all switches are in the O.. or down position. Page 7-5 PN 9001078 SATO CL408e/CL412e Service Manual Rev. A...

  • Page 134: Clear Eeprom

    Press the LINE key to select YES or NO. If YES is selected press the .EED key to clear the EEPROM . all clear mode counter all clear completed Power O.. the printer and confirm that all switches are in the O.. or down position. Page 7-6 SATO CL408e/CL412e Service Manual PN 9001078 Rev. A...

  • Page 135: Sample Test Prints

    Section 7. Factory Resets 7.7 Sample Test Prints LARGE TEST PRINT SMALL TEST PRINT ILLUSTRATIONS SHOWN ARE EXAMPLES ONLY AND MAY NOT EXACTLY MATCH YOUR OUTPUT Page 7-7 PN 9001078 SATO CL408e/CL412e Service Manual Rev. A...
  • Page 136 Section 7. Factory Resets ® Page 7-8 PN 9001078 SATO CL408e/CL412e Service Manual Rev. A...

  • Page 137: Section 8. Troubleshooting

    • Initial Checklist • IEEE1284 Parallel Interface • RS232C Serial Interface • Universal Serial Bus Interface • LAN Ethernet Interface • Error Signals • Troubleshooting Tables • Head Pattern Examples PN 9001078 Page 8-1 SATO CL408e/CL412e Service Manual Rev. A...

  • Page 138: Initial Checklist

    WARNING: Never connect or disconnect interface cables (or use a switch box) with power applied to either the printer or the host. This may cause damage to the interface circuitry and is not covered by warranty. Page 8-2 PN 9001078 SATO CL408e/CL412e Service Manual Rev. A...
  • Page 139 Section 8. Troubleshooting The IEEE1284 Parallel Interface (Cont) <ESC> WARNING: A small label may produce a large amount of data when printed in Hex Dump. <ESC>A <ESC>Z PN 9001078 Page 8-3 SATO CL408e/CL412e Service Manual Rev. A...

  • Page 140: The Rs232C Serial Interface

    Warning: Never connect or disconnect interface cables (or use a switch box) with power applied to either the printer or the host. This may cause damage to the interface circuitry and is not covered by warranty. 8.5 The Universal Serial BUS (USB) Page 8-4 PN 9001078 SATO CL408e/CL412e Service Manual Rev. A...

  • Page 141: Installation Problems

    Section 8. Troubleshooting 8.6 Lan Ethernet Interface Installation Problems (Printer Does Not Come Up Ready) Installation Problems (Printer Comes up Ready but You Cannot Print) Checking the Network Connection and Cabling PN 9001078 Page 8-5 SATO CL408e/CL412e Service Manual Rev. A...

  • Page 142: Intermittent Problems

    Section 8. Troubleshooting Intermittent Problems TCP/IP Troubleshooting note that it is always a good idea to try creating a another print queue to eliminate the possibility of setup errors Page 8-6 PN 9001078 SATO CL408e/CL412e Service Manual Rev. A...

  • Page 143: Netware Troubleshooting

    PN 9001078 Page 8-7 SATO CL408e/CL412e Service Manual Rev. A...
  • Page 144 Section 8. Troubleshooting both servername exactly lletin board. Windows NT/LAN Server Troubleshooting ipaddress ipaddress Page 8-8 PN 9001078 SATO CL408e/CL412e Service Manual Rev. A...

  • Page 145: Resetting The Print Server

    Section 8. Troubleshooting Windows NT/LAN Server Troubleshooting Windows 95/98 Peer-to-Peer Troubleshooting IPX/SPX-Compatible Protocol Client for Microsoft Networks HP JetAdmin t http://www.hp.com). Resetting the Print Server Factory Button Test LED Link LED PN 9001078 Page 8-9 SATO CL408e/CL412e Service Manual Rev. A...

  • Page 146: Error Signals

    Page 8-10 PN 9001078 SATO CL408e/CL412e Service Manual Rev. A...

  • Page 147: Troubleshooting Tables

    PN 9001078 Page 8-11 SATO CL408e/CL412e Service Manual Rev. A...

  • Page 148: Print Quality Problems

    / t s t l e t l o t i u Page 8-12 PN 9001078 SATO CL408e/CL412e Service Manual Rev. A...
  • Page 149 . y l y f i t n i t e l i t c i t c i t c t i s y l t t i s PN 9001078 Page 8-13 SATO CL408e/CL412e Service Manual Rev. A...
  • Page 150 Section 8. Troubleshooting Print Quality Problems & u f l g i l g i l Page 8-14 PN 9001078 SATO CL408e/CL412e Service Manual Rev. A...
  • Page 151 DIRECTION POOR HEAD POOR HEAD ALIGNMENT, BALANCE ALIGNMENT, BALANCE OUT OF ADJUSTMENT OUT OF ADJUSTMENT IRREGULAR UNEVEN TEXT ILLUSTRATIONS SHOWN ARE EXAMPLES ONLY AND WILL NOT EXACTLY MATCH YOUR OUTPUT PN 9001078 Page 8-15 SATO CL408e/CL412e Service Manual Rev. A...

  • Page 152: Head Pattern Examples

    POOR HEAD ALIGNMENT, POOR RIBBON TENSION, WORN PLATEN, FOREIGN MATERIAL, DAMAGED PRINT HEAD IMPROPER ALIGNMENT BOTTOM EDGE OF BAR CODE IS SHOWN NOT PARALLEL WITH EDGE OF LABEL FEED DIRECTION Page 8-16 PN 9001078 SATO CL408e/CL412e Service Manual Rev. A...

  • Page 153: Hex Dump Diagnostic Labels

    Section 8. Troubleshooting 8.10 Hex Dump Diagnostic Labels Print Buffer Hex Dump STEP PROCEDURE LINE DSW2-4 LINE .EED DSW2-4 Receive Buffer Hex Dump STEP PROCEDURE DSW2-4 DSW2-4 PN 9001078 Page 8-17 SATO CL408e/CL412e Service Manual Rev. A...
  • Page 154 Section 8. Troubleshooting ® Page 8-18 PN 9001078 SATO CL408e/CL412e Service Manual Rev. A...

  • Page 155: Section 9. Optional Accessories

    This section contains instructions for installing the following optional accessories: · Label Cutter Kit · Label Dispenser Kit · PCMCIA Memory Expansion · Flash Memory Expansion · Real Time Clock Page 9-1 PN 9001078 SATO CL408e/CL412e Service Manual Rev. A...

  • Page 156: Label Cutter Kit Installation

    Remove (2) screws and detach the label tear off plate from the front of the label exit area of the printer. .ig. 9-7 Reinstall the front cover onto the printer. Page 9-2 SATO CL408e/CL412e Service Manual PN 9001078 Rev. A...
  • Page 157 If necessary, turn the adjusting wheel on the cutter to produce correctly oriented labels that are parallel with top label opening. .ig. 9-1 REMOVE FRONT DOOR FROM CL-408/412e PRINTER Fig. 9-2 Page 9-3 PN 9001078 SATO CL408e/CL412e Service Manual Rev. A...
  • Page 158 OVER GUIDE POSTS Fig. 9-4 Fig. 9-3 MOUNTING BRACKET ADJUSTMENT WHEEL ROUTE CABLE AS SHOWN INSTALL (2) PAN HEAD SCREWS Fig. 9-5 SLIDE CUTTER ASSEMBLY BETWEEN Fig. 9-6 MOUNTING BRACKETS Page 9-4 SATO CL408e/CL412e Service Manual PN 9001078 Rev. A...
  • Page 159 Label Cutter Kit Installation - Guillotine Type REMOVE (2) SCREWS Fig. 9-7 AND DETACH LABEL TEAR OFF PLATE SET DSW3-2 TO THE ON POSITION REMOVE CONNECTOR COVER AND INSTALL INTERFACE CABLE TO THE CONNECTOR Fig. 9-8 Page 9-5 PN 9001078 SATO CL408e/CL412e Service Manual Rev. A...

  • Page 160: Label Dispenser Kit Installation

    PEEL BAR (2) PAN HEAD SCREWS (2) SELF TAPPING SCREWS C’SUNK SELF TAPPING SCREW BACKING TAKE UP SPINDLE ASSEMBLY (INCLUDES BELT) STRIKE PLATE Fig. 9-9 MAGNETIC LATCH LABEL DISPENSER KIT Page 9-6 SATO CL408e/CL412e Service Manual PN 9001078 Rev. A...
  • Page 161 LH cover to the frame. Remove (2) outside screws holding the LH cover to the base and remove the cover. Swing the front door open. .igs. 9-10 & 9-11 Page 9-7 PN 9001078 SATO CL408e/CL412e Service Manual Rev. A...
  • Page 162 Assembly timing drive belt on the inside track of the motor shaft. Reinstall the motor for optimum tension on both belts. Tighten the four screws that hold the motor in place. .igs. 9-14 & 9-15 Page 9-8 SATO CL408e/CL412e Service Manual PN 9001078 Rev. A...
  • Page 163 RIGHT. THE BELT WILL EXIT FROM THE BRACKET ON THE LEFT SIDE Fig. 9-13 LOOSEN (4) SCREWS HOLDING STEPPER MOTOR BELT TO FRONT PLATEN Fig. 9-14 INSTALL BELT FROM SPINDLE ASSEMBLY STEPPER MOTOR Fig. 9-15 Page 9-9 PN 9001078 SATO CL408e/CL412e Service Manual Rev. A...
  • Page 164 HEAD SCREWS FOR LABEL DISPENSER ASSEMBLY TEAR OFF PLATE Fig. 9-16 MUST REMAIN INSTALL STRIKE HORIZONTAL PLATE w/ COUNTERSUNK SELF TAPPING SCREW INSTALL MAGNETIC CATCH Fig. 9-17 WITH (2) SELF TAPPING SCREWS Page 9-10 SATO CL408e/CL412e Service Manual PN 9001078 Rev. A...
  • Page 165 INSTALL CABLE IN SLOT (CONNECTOR IS KEYED) Fig. 9-19 Installing the Peel Bar will allow different types of material to dispense properly. PEEL BAR EXISTING RIBBON TENSION PLATE Fig. 9-20 Page 9-11 PN 9001078 SATO CL408e/CL412e Service Manual Rev. A...
  • Page 166 Move Tension Plate up or down to eliminate wrinkles in ribbon. REMOVE RIBBON TENSION PLATE Fig. 9-21 POSITION RIBBON TENSION PLATE OVER PEEL BAR Fig. 9-22 EXISTING RIBBON TENSION PLATE Page 9-12 SATO CL408e/CL412e Service Manual PN 9001078 Rev. A...
  • Page 167 Swing the Label Dispenser front mechanism into position until the latch engages. Take care that the cable is properly routed to avoid crimping or damage. .igs. 9-25, 9-27 & 9-28 Page 9-13 PN 9001078 SATO CL408e/CL412e Service Manual Rev. A...
  • Page 168 SECURE THE LABEL STOCK TO THE DISPENSER SPINDLE BY INSERTING OVER THE FRONT CORE AND UNDER THE LABEL MECHANISM RETAINERS Fig. 9-27 MAGNETIC DOOR LATCH PULL SPINDLE OUT FOR EASE IN LOADING Figs. 9-26 Page 9-14 SATO CL408e/CL412e Service Manual PN 9001078 Rev. A...
  • Page 169 D-6 in the Operators Manual. .ig. 9-29 Run several labels and adjust the pitch offset so that the label material backfeeds correctly. Return the printer to service. Page 9-15 PN 9001078 SATO CL408e/CL412e Service Manual Rev. A...

  • Page 170: Pcmcia Memory Expansion Installation

    ON MAIN PCB BOARD SLOT FOR MEMORY CARD STANDOFFS SHOWN AS RECEIVED. TOP SCREWS MUST BE REMOVED FOR FASTENING TO MAIN PCB BOARD OPPOSITE SIDE SHOWN Figs. 9-30 MEMORY PCB BOARD Page 9-16 SATO CL408e/CL412e Service Manual PN 9001078 Rev. A...

  • Page 171: Removing The Main Pcb Board

    DOOR AND REMOVE (2) SCREWS HOLDING THE SIDE COVER TO THE FRAME REMOVE SIDE COVER BY ELECTRONICS LIFTING UPWARDS COMPARTMENT REMOVE (2) SCREWS HOLDING THE SIDE COVER TO THE OUTSIDE FRAME Figs. 9-31 Page 9-17 PN 9001078 SATO CL408e/CL412e Service Manual Rev. A...
  • Page 172 Memory PCB Board. Continue on Page 9-20. REMOVE (2) SCREWS AND PULL AWAY TO DETACH IF INTERFACE CARD IS INSTALLED Figs. 9-32 REMOVE (2) SCREWS PCMCIA HOLDING EXT CONNECTOR MEMORY CARD TO CABINET COVER Page 9-18 SATO CL408e/CL412e Service Manual PN 9001078 Rev. A...
  • Page 173 Section 9. Optional Accessories PCMCIA Memory Expansion Installation Removing the Main PCB Board DISCONNECT CABLE DISCONNECT CABLES Fig. 9-33 DISCONNECT CABLES REMOVE (2) SCREWS REMOVE SCREW Fig. 9-34 Page 9-19 PN 9001078 SATO CL408e/CL412e Service Manual Rev. A...

  • Page 174: Pcmcia Memory Expansion Installation

    (2) ea. screws and washers previously removed. .ig. 9-37 Reinstall the completed Main PCB assembly to the printer reversing the Steps prior to the Memory Board installation. Complete the .actory Reset Procedure. Page 9-20 SATO CL408e/CL412e Service Manual PN 9001078 Rev. A...
  • Page 175 AND WASHERS FROM THIS END OF STANDOFFS (STEP 2) CONNECTOR TO HOLES FOR MEMORY BOARD MOUNTING HOLES FOR Fig. 9-36 MOUNTING MAIN PCB BOARD SHOWING WHERE THE MEMORY BOARD WILL BE INSTALLED Page 9-21 PN 9001078 SATO CL408e/CL412e Service Manual Rev. A...
  • Page 176 MEMORY PCB BOARD MAIN PCB INSURE STANDOFFS BOARD ARE BETWEEN MAIN PCB AND MEMORY CARD SECURE FROM UNDERSIDE OF Fig. 9-37 MAIN PCB BOARD WITH (2) SCREWS AND WASHERS PREVIOUSLY REMOVED. Page 9-22 SATO CL408e/CL412e Service Manual PN 9001078 Rev. A...
  • Page 177 DOOR AND REMOVE (2) SCREWS HOLDING THE SIDE COVER TO THE FRAME ELECTRONICS REMOVE LEFT COMPARTMENT SIDE COVER REMOVE (2) SCREWS HOLDING THE SIDE COVER TO THE OUTSIDE FRAME Figs. 9-38 Page 9-23 PN 9001078 SATO CL408e/CL412e Service Manual Rev. A...

  • Page 178: Flash Memory Expansion Installation

    STANDARD MEMORY PCB IN THE MAIN PCB MEMORY FRAME Figs. 9-39 INDEXING NOTCHES CAREFULLY PRESS OUTWARD ON TABS ON BOTH ENDS OF THE FRAME TO RELEASE THE MEMORY PRESS OUTWARD PCB. Page 9-24 SATO CL408e/CL412e Service Manual PN 9001078 Rev. A...
  • Page 179 INSERT THE FLASH MEMORY MODULE INTO THE MAIN PCB MEMORY FRAME AT APPROXIMATELY 45 . NOTE THE INDEXING NOTCH ON THE MODULE. GENTLY PUSH DOWN TO SNAP INTO POSITION Figs. 9-40 Page 9-25 PN 9001078 SATO CL408e/CL412e Service Manual Rev. A...

  • Page 180: Real Time Clock Installation

    DOOR AND REMOVE (2) SCREWS HOLDING THE SIDE COVER TO THE FRAME ELECTRONICS REMOVE LEFT COMPARTMENT SIDE COVER REMOVE (2) SCREWS HOLDING THE SIDE COVER TO THE OUTSIDE FRAME Figs. 9-41 Page 9-26 SATO CL408e/CL412e Service Manual PN 9001078 Rev. A...

  • Page 181: Real Time Clock Installation

    Replace the cover reversing the removal steps. Reattach and plug in the power cord. Perform the factory reset procedure to complete the installation of firmware and Real Time Clock Chip. Page 9-27 PN 9001078 SATO CL408e/CL412e Service Manual Rev. A...
  • Page 182 VACATED LOCATION MARK ON CHIP IDENTIFIES PIN 1. BE SURE TO ALIGN CHIP CORRECTLY IN CHIP BLOCK SOCKET USING THE “U” SHAPED NOTCH AS REFERENCE PIN 1 PIN 1 Figs. 9-42 Page 9-28 SATO CL408e/CL412e Service Manual PN 9001078 Rev. A...

  • Page 183: Factory Reset Procedure

    Verify that the counters on the test print have reset to 0.0 km. Power O.. the printer and confirm that all switches are in the O.. or down position. Page 9-29 PN 9001078 SATO CL408e/CL412e Service Manual Rev. A...
  • Page 184 This message will only be displayed if the Calendar Option is installed in the printer. The Calendar is an optional feature in CL408e/CL412e and CL608e/CL612e printers allowing the date and time to be set manually using the LCD Display or via the <ESC>WT Calendar Set command (SATO Programming Language).
  • Page 185 "60" at which point it will wrap around to the "01" setting. After you have set the minutes, pressing the .EED key will accept the setting. Power Off the printer to exit. Page 9-31 PN 9001078 SATO CL408e/CL412e Service Manual Rev. A...
  • Page 186 Section 9. Optional Accessories ® Page 9-32 SATO CL408e/CL412e Service Manual PN 9001078 Rev. A...

  • Page 187: Overview

    Section Spare Parts List 10.1 Overview The following parts lists are included for the CL408e/CL412e Printers: · Frame Assembly · Print Head Assembly · Ribbon Assembly · Base Cover Assembly · Main PCB Assembly · Interface Options · PCMCIA Memory Option ·...
  • Page 188 Section 10. Parts List 10.2 Frame Assembly Page 10-2 PN 9001078 SATO CL408e/CL412e Service Manual Rev. A...

  • Page 189: Frame Assembly

    Section 10. Parts List Frame Assembly PN 9001078 Page 10-3 SATO CL408e/CL412e Service Manual Rev. A...
  • Page 190 Section 10. Parts List Frame Assembly Page 10-4 PN 9001078 SATO CL408e/CL412e Service Manual Rev. A...

  • Page 191: Print Head Assembly

    Section 10. Parts List 10.3 Print Head Assembly PN 9001078 Page 10-5 SATO CL408e/CL412e Service Manual Rev. A...

  • Page 192: Print Head Assembly

    Section 10. Parts List Print Head Assembly Page 10-6 PN 9001078 SATO CL408e/CL412e Service Manual Rev. A...
  • Page 193 Section 10. Parts List Print Head Assembly PN 9001078 Page 10-7 SATO CL408e/CL412e Service Manual Rev. A...
  • Page 194 Section 10. Parts List Print Head Assembly Page 10-8 PN 9001078 SATO CL408e/CL412e Service Manual Rev. A...
  • Page 195 Section 10. Parts List 10.4 Ribbon Assembly PN 9001078 Page 10-9 SATO CL408e/CL412e Service Manual Rev. A...

  • Page 196: Ribbon Assembly

    Section 10. Parts List Ribbon Assembly Page 10-10 PN 9001078 SATO CL408e/CL412e Service Manual Rev. A...
  • Page 197 Section 10. Parts List Ribbon Assembly PN 9001078 Page 10-11 SATO CL408e/CL412e Service Manual Rev. A...
  • Page 198 Section 10. Parts List Ribbon Assembly Page 10-12 PN 9001078 SATO CL408e/CL412e Service Manual Rev. A...
  • Page 199 Section 10. Parts List 10.5 Base Cover Assembly PN 9001078 Page 10-13 SATO CL408e/CL412e Service Manual Rev. A...

  • Page 200: Base Cover Assembly

    Section 10. Parts List Base Cover Assembly Page 10-14 PN 9001078 SATO CL408e/CL412e Service Manual Rev. A...
  • Page 201 Section 10. Parts List Base Cover Assembly PN 9001078 Page 10-15 SATO CL408e/CL412e Service Manual Rev. A...
  • Page 202 Section 10. Parts List Base Cover Assembly Page 10-16 PN 9001078 SATO CL408e/CL412e Service Manual Rev. A...
  • Page 203 Section 10. Parts List Base Cover Assembly PN 9001078 Page 10-17 SATO CL408e/CL412e Service Manual Rev. A...
  • Page 204 Section 10. Parts List Base Cover Assembly Page 10-18 PN 9001078 SATO CL408e/CL412e Service Manual Rev. A...
  • Page 205 Section 10. Parts List Base Cover Assembly PN 9001078 Page 10-19 SATO CL408e/CL412e Service Manual Rev. A...

  • Page 206: Main Pcb Assembly

    Section 10. Parts List 10.6 Main PCB Assembly Page 10-20 PN 9001078 SATO CL408e/CL412e Service Manual Rev. A...

  • Page 207: Interface Options

    Section 10. Parts List 10.7 Interface Options PN 9001078 Page 10-21 SATO CL408e/CL412e Service Manual Rev. A...

  • Page 208: Pcmcia Memory Option

    Section 10. Parts List 10.8 PCMCIA Memory Option Page 10-22 PN 9001078 SATO CL408e/CL412e Service Manual Rev. A...
  • Page 209 Section 10. Parts List 10.9 Cutter Assembly Option PN 9001078 Page 10-23 SATO CL408e/CL412e Service Manual Rev. A...

  • Page 210: Cutter Assembly Option

    Section 10. Parts List Cutter Assembly Option Page 10-24 PN 9001078 SATO CL408e/CL412e Service Manual Rev. A...
  • Page 211 Section 10. Parts List 10.10 Dispenser Assembly Option PN 9001078 Page 10-25 SATO CL408e/CL412e Service Manual Rev. A...

  • Page 212: Dispenser Assembly Option

    Section 10. Parts List Dispenser Assembly Option Page 10-26 PN 9001078 SATO CL408e/CL412e Service Manual Rev. A...
  • Page 213 Section 10. Parts List Dispenser Assembly Option PN 9001078 Page 10-27 SATO CL408e/CL412e Service Manual Rev. A...
  • Page 214 Section 10. Parts List Dispenser Assembly Option Page 10-28 PN 9001078 SATO CL408e/CL412e Service Manual Rev. A...
  • Page 215 Section 10. Parts List Dispenser Assembly Option PN 9001078 Page 10-29 SATO CL408e/CL412e Service Manual Rev. A...
  • Page 216 Section 10. Parts List ® Page 10-30 PN 9001078 SATO CL408e/CL412e Service Manual Rev. A...

  • Page 217: Index

    Dimensions 1-2 Hex Dump Mode 2-38 Dip Switch Selections 2-7 Hex Dump Selection 2-3 Dip Switch Settings 2-1 Horizontal Offset 2-14 Dip Switches 2-1 Dispenser Assembly Option 10-25 Display Panel PCB 6-28 Index-1 PN 9001078 SATO CL408e/CL412e Service Manual Rev. A...
  • Page 218 Replacing the Main Circuit Board 6-2 Replacing the Platen 6-17 NetWare Troubleshooting 8-7 Replacing the Power Supply 6-9 Replacing the Print Head 6-14 Replacing the Ribbon Drive Clutch Washers 6-19 Offset Label Stop Position Adjustment 4-12 Index-2 SATO CL408e/CL412e Service Manual PN 9001078 Rev. A...
  • Page 219 Test Prints 7-7 Time Keeper Chip 9-28 Timing Belt Tension Adjustment 5-10 Timing Belts 5-10, 6-12, 6-13, 6-18 Top Access Door 1-2 TP Test Module 4-4 Troubleshooting Tables 8-11 Troubleshooting 8-1 Index-3 PN 9001078 SATO CL408e/CL412e Service Manual Rev. A...

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