SATO S84 ex Service Manual
  1. Manuals
  2. Brands
  3. SATO Manuals
  4. Printer
  5. S84 ex
  6. Service manual

SATO S84 ex Service Manual

Hide thumbs
Table of Contents

Advertisement

Quick Links

Service Manual
For printer model:

Advertisement

Table of Contents
loading

Related Manuals for SATO S84 ex

Summary of Contents for SATO S84 ex

  • Page 1 Service Manual For printer model:...
  • Page 2 Specifications and contents in this document are subject to change without notice. Trademarks SATO is a registered trademark of SATO Holdings Corporation and its subsidiaries in Japan, the U.S. and other countries. Secure Digital (SD) Card is a registered trademark of the SD Card Association.

  • Page 3: Table Of Contents

    Table of Contents Table of Contents ................... 1 1 Introduction ..................5 1.1 About This Manual ....................5 1.2 Safety Precautions....................5 1.3 Parts Identification of the Printer ..............6 1.3.1 Internal View with Rear Cover Opened ..............6 2 Operation and Configuration ..............7 2.1 Operating Modes....................
  • Page 4 Table of Contents 4.6 Checking the Head Open Error ................ 50 4.7 Checking the Top Cover Open Error ............... 51 4.8 Adjusting the Timing Belt Tension (Gearbox) ......................52 4.9 Adjusting the Timing Belt Tension (Ribbon Motors, Optional Ribbon Saver Motor) .........................
  • Page 5 Table of Contents 5.19 Replacing the Optional Ribbon Saver Sensor..........100 5.20 Replacing the Timing Belt for the Optional Ribbon Saver ......101 6 Installation of Options..............103 6.1 Installation of the Optional RFID Kit.............. 103 7 Appendix ................... 113 7.1 Conditions for Use with Support Structure/Applicator .......
  • Page 6 Table of Contents This page is intentionally left blank. S84-ex/S86-ex Service Manual...

  • Page 7: Introduction

    1.1 About This Manual This service manual gives all the information necessary for you to adjust and repair the S84-ex/S86-ex printer. This service manual is written only for SATO authorized service personnel. The information in this manual is confidential to general users.

  • Page 8: Parts Identification Of The Printer

    1 Introduction 1.3 Parts Identification of the Printer For the parts identification of the external view of the printer, refer to Section 1.1 Parts Identification of the Printer of S84-ex/S86-ex operator manual. 1.3.1 Internal View with Rear Cover Opened  ...

  • Page 9: Operation And Configuration

    Operation and Configuration This is supplementary information to the Chapter 4 Operation and Configuration of the S84-ex/S86-ex operator manual. For other detailed information on operation and configuration, refer to the S84-ex/S86-ex operator manual. In this chapter, we only explain the operation and configuration for the operating modes not mentioned in the operator manual.

  • Page 10: History Data Save Mode

    2 Operation and Configuration 2.1.1 History Data Save Mode This mode allows you to execute saving the printer operation log and received data. The printer operation log such as the print log, error log and received data can be saved to an SD card or USB memory Before executing this mode, make sure that SAVE PRINT LOG in SETTING of SERVICE MODE is set to...
  • Page 11 2 Operation and Configuration SAVE LOG Select whether or not to save the printer operation log to an SD card or USB memory. • YES: Goes to the COPYING... screen for saving the print log. • NO: Goes to the DATA SAVE START screen for saving the received data.
  • Page 12 2 Operation and Configuration DATA SAVE START Select whether or not to save the received data to an SD card or USB memory. • YES: Goes to the COPYING... screen for saving the received data. • NO: Returns to the OFFLINE screen. Note Three beeps will sound if you select YES and press the ENTER button...
  • Page 13 2 Operation and Configuration Memory Layout of the Operation History Data SD card or USB memory The following information is saved to the as the printer operation history. Item Size Description Date 6 bytes The print date or error occurred date is saved as integrated hours from the time the printer is powered on.
  • Page 14 2 Operation and Configuration [Data format] When an RTC is installed; Year Month Date Hour Minute Second * Displayed in binary When an RTC is not installed; Millisecond 0H - FFFFFFFFH * Displayed in binary [Printer status information] Low byte Printer Status Description ASCII...
  • Page 15 2 Operation and Configuration High byte Printer Status Description ASCII Power on & Power off Offline state Online state Print start Print complete Paper feed Printing has been stopped Machine error Head open Paper end Ribbon end Sensor error Head error Memory card read/write error Memory card memory full Calendar error...

  • Page 16: Kb Download Mode

    2 Operation and Configuration 2.1.2 KB Download Mode This KB download feature allows the operator to download KB (key board) firmware from SD card and write to the Flash ROM memory of the KB PCB. The flowchart shows the sequence of the setting screens for the KB download mode. The table describes each setting screen in detail.
  • Page 17 2 Operation and Configuration KB PROGRAM ON This is the first start screen of KB download mode. On the main (CONT) PCB (refer to Section 1.3.1 Internal View with Rear Cover Opened), set the DIP switch DSW1-6 to ON position. When the DIP switch DSW1-6 is set to ON position, DSW1-6 ->...

  • Page 18: Default Head Mode (Changing Head Density)

    2 Operation and Configuration 2.1.3 Default Head Mode (Changing Head Density) This mode allows user to change the head dot density after replacing with a new print head with different head dot density. The flowchart shows the sequence of the setting screens for the default head mode. The table describes each setting screen in detail.

  • Page 19: Rfid Mode

    2 Operation and Configuration 2.1.4 RFID Mode The RFID mode allows user to enable RFID module if the optional RFID kit is installed. The RFID User mode described in the operating modes in the operator manual is available only if the RFID module is enabled.
  • Page 20 2 Operation and Configuration RFID Freq Band This screen allows user to set the RFID frequency band from the following six regions: Region Frequency North America 902,000 to 928,000 kHz Europe 865,600 to 867,600 kHz China 920,625 to 924,375 kHz Korea 917,000 to 923,500 kHz Australia...

  • Page 21: List Of Initial Values

    2 Operation and Configuration 2.2 List of Initial Values When you perform the default setting after changing the print head density, some setting items will be reset to the initial value as shown in the following lists. 2.2.1 Normal Mode Default Setting Setting Item Initial Value...

  • Page 22: Interface Mode

    2 Operation and Configuration 2.2.3 Interface Mode Default Setting Setting Item Initial Value (Dot Density Change) INTERFACE AUTO SELECT DISABLE INTERFACE SETTING PORT SELECT DATA PORT DATA PORT SUB PORT NONE DHCP SETTING DISABLE IPv4 ADDRESS 192.168.001.001 IPv4 SUBNET MASK 255.255.255.000 IPv4 GATEWAY ADR 0.0.0.0...
  • Page 23 2 Operation and Configuration Default Setting Setting Item Initial Value (Dot Density Change) WLAN STATUS REPLY TIMING ENQ (When STATUS4 is selected) IEEE1284 PROTOCOL STATUS5 ITEM NO. CHECK DISABLE (When STATUS5 is selected) BCC CHECK DISABLE (When STATUS5 is selected) RECEIVE BUFFER 1 ITEM (When STATUS4 is selected) IEEE1284 ACK SIGNAL...
  • Page 24 2 Operation and Configuration Default Setting Setting Item Initial Value (Dot Density Change) IGNORE CAN/DLE NO (When STATUS4, MULTI is selected in IEEE1284) SNTP FUNCTION DISABLE IPv4/6 select IPv4 NTP IPv4/IPv6 ADDRESS IPv4: 0.0.0.0 IPv6: 0:0:0:0:0:0:0:0 TIME ZONE 00:00 ERROR NOTICE DISABLE SNMP FUNCTION DISABLE...

  • Page 25: Memory Mode

    2 Operation and Configuration 2.2.4 Memory Mode Default Setting Setting Item Initial Value (Dot Density Change) SLOT SETTING CARD SLOT SELECT SLOT0 CARD SLOT SELECT SLOT1 FROM CARD SLOT SELECT SLOT2 MEMORY MODE MEMORY SIZE STORED CONTENTS FORM OVERLAY MEMORY FORMAT FORMAT START 2.2.5 Advanced Mode...
  • Page 26 2 Operation and Configuration Default Setting Setting Item Initial Value (Dot Density Change) EXTERNAL SIGNAL SETTING CONTINUOUS PRINT DISABLE ENHANCED REPRINT DISABLE I/O SIGNAL SETTING INPUT SIGNAL PRINT START 20Pin REPRINT 8Pin LABEL NEAR 7Pin FEED 21Pin OUTPUT SIGNAL PAPER END 17Pin RIBBON END 16Pin...
  • Page 27 2 Operation and Configuration Default Setting Setting Item Initial Value (Dot Density Change) SET CALENDAR CALENDAR MONTH CODE JANUARY A FEBRUARY B MARCH C APRIL D MAY E JUNE F JULY G AUGUST H SEPTEMBER J OCTOBER K NOVEMBER L DECEMBER M CALENDAR CASE FORMAT MIXED...

  • Page 28: Service Mode

    2 Operation and Configuration 2.2.6 Service Mode Default Setting Setting Item Initial Value (Dot Density Change) SERVICE MODE SENSOR LEVEL SETTING AUTO ONLINE FEED FEED ON ERROR FUNCTION KEY NONE REPRINT W/FEED CALENDAR REPRINT FORWARD/BACKFEED DEFAULT DISTANCE EXT 9PIN SELECT MODE1 PREND TYPE 3/4 NORMAL...

  • Page 29: Rfid Mode

    2 Operation and Configuration Default Setting Setting Item Initial Value (Dot Density Change) SERVICE MODE SETTING RIBBON TENSION ADJUSTMENT S84-ex 8 dots/mm: 12 dots/mm: 5 24 dots/mm: 1 S86-ex 8 dots/mm: 12 dots/mm: 5 THROUGHPUT NORMAL FEED OFFSET 000 mm BACKFEED OFFSET 000 mm TOTAL QTY DISPLAY...

  • Page 30: Rfid User Mode

    2 Operation and Configuration 2.2.8 RFID User Mode Default Setting Setting Item Initial Value (Dot Density Change) RFID LIFE COUNT SUCCESS 000000 RFID LIFE COUNT FAILURE 000000 RFID LIFE COUNT TOTAL 000000 RFID COUNT SUCCESS 000000 RFID COUNT FAILURE 000000 RFID COUNT TOTAL 000000 CLEAR RFID COUNT...

  • Page 31: Hidden Setting Mode

    2 Operation and Configuration 2.2.9 Hidden Setting Mode Default Setting Setting Item Initial Value (Dot Density Change) LABEL OUT SENSOR SHIFT CODE 2.2.10 Work Shift Setting Mode Default Setting Setting Item Initial Value (Dot Density Change) SELECT SHIFT ENTER SHIFT TIME 24:00* HOW MANY CHR? ENTER SHIFT NAME...
  • Page 32 2 Operation and Configuration This page is intentionally left blank. S84-ex/S86-ex Service Manual...

  • Page 33: Troubleshooting

    Troubleshooting You can first refer to the Chapter 6 Troubleshooting of S84-ex/S86-ex operator manual to identify the cause of errors or problems with the printer. If you cannot find the solution to the problem, continue with the following troubleshooting flowchart. 3.1 Troubleshooting Flowchart When a problem occurs, you can easily trace the solution with the following troubleshooting flowcharts.

  • Page 34: Feed Problem

    3 Troubleshooting 3.1.2 Feed Problem Category Symptom Cause Remedy Maintenance Is the media Load the Cannot Feeding loaded media correctly feed media correctly? Is the Select the correct sensor type sensor type correct? Clean the Is the platen platen roller roller clean? Replace the Is the platen...
  • Page 35 3 Troubleshooting Category Symptom Cause Remedy Maintenance Is the Does not stop Select the Feeding sensor type at specified correct sensor correct? position type Is the Adjust the I-mark, Replace the sensor level I-mark, Gap PCB Gap sensor level correct? Refer to Refer to Adjusting Replacing the...
  • Page 36 3 Troubleshooting This flowchart applies to thermal transfer models only. Category Symptom Cause Remedy Maintenance Is the Does not Select the Feeding print mode rewind the correct print correct? ribbon mode Is the media Load the loaded media correctly correctly? Is the Connect the power cord...

  • Page 37: Print Problem

    3 Troubleshooting 3.1.3 Print Problem Category Symptom Cause Remedy Maintenance Is the Select the Printing Printing interface selected does not interface correctly? start correctly Is the Connect the interface cable interface cable connected? Is the EXT board Install the EXT installed board correctly correctly?
  • Page 38 3 Troubleshooting Category Symptom Cause Remedy Maintenance Is the Adjust the darkness Printing Defective print darkness setting is too dark print correct? Refer to Adjustment of the Print Darkness in the operator manual Adjust the head pressure balance Refer to Adjusting the Head Pressure Balance in the operator manual...
  • Page 39 3 Troubleshooting Category Symptom Cause Remedy Maintenance Is the One side of the Clean the Defective print head print is lighter print head print clean? than the other Is the Adjust the head head pressure pressure balance balance OK? Refer to Adjusting the Head Pressure Balance in the operator manual...
  • Page 40 3 Troubleshooting Category Symptom Cause Remedy Maintenance Deviation of the Is the print start Defective Input data input position print data again (Horizontal correct? direction) Check the media Refer to 3.1.4 Media Problem Is the White lines Clean the print head appear in print head clean?
  • Page 41 3 Troubleshooting Category Symptom Cause Remedy Maintenance Is the media Load the Defective Printing is loaded media correctly print shrunk correctly? For thermal transfer Load the Is the ribbon models only loaded ribbon correctly correctly? Is the Adjust the head head pressure pressure and and position...

  • Page 42: Media Problem

    3 Troubleshooting 3.1.4 Media Problem Category Symptom Cause Remedy Maintenance Is the Load the Media is Media media loaded media correctly meandering correctly? Is the Adjust the head head pressure pressure and and position position Refer to Adjusting the Head Pressure Balance and Adjusting the Head Position in the...

  • Page 43: Checking And Performing Printer Adjustments

    Checking and Performing Printer Adjustments This is supplementary information to the Chapter 5 Cleaning and Performing Printer Adjustments of the S84-ex/S86-ex operator manual. This chapter contains more procedures for checking the printer’s performance during maintenance and troubleshooting, or after replacement of parts. This chapter also contains procedures for making adjustments to ensure the optimum performance of the printer.

  • Page 44: Functional Structure Of Main (Cont) Pcb

    4 Checking and Performing Printer Adjustments 4.1 Functional Structure of Main (CONT) PCB There is a potentiometer (VR1) and a DIP switch SW1 on the main (CONT) PCB board for functional adjustment. These are explained as below. DIP switch CN10 Main (CONT) PCB 1) Default SW1 (DIP switch) setting Function...
  • Page 45 4 Checking and Performing Printer Adjustments CAUTION Power off the printer before you set the DIP switch. Note Restart the printer for the changes to take effect. 2) VR (Potentiometer) Function Factory use only. S84-ex/S86-ex Service Manual...

  • Page 46: Checking The Direct Current Power Voltage

    This checking procedure enables checking various direct current voltages of the main (CONT) PCB board. These checking activities require the use of a multimeter and may be performed with or without the assistance of the SATO test module. The test module is a purchase option. Required tools: •...
  • Page 47 4 Checking and Performing Printer Adjustments Set the digital multimeter to direct current, voltage mode. Connect the power cord to an AC outlet. Set the power switch of the printer to the “I” position. When using the test module, set the test module dial as specified below [ ]. Connect the positive probe and negative probe of the multimeter to the test module.

  • Page 48: Test Print Check

    4 Checking and Performing Printer Adjustments 4.3 Test Print Check After adjustment or parts replacement, perform a test print to make sure that the printer is in optimum condition. You can use the test print to check the print head alignment, print head balance, media tracking and ribbon wrinkling.

  • Page 49: Adjusting The Print Position

    4 Checking and Performing Printer Adjustments The adjustment mode shows. Press the buttons to select the item you want to set. Then press the buttons to change the value. You can set the items as follows. • PITCH POSITION • OFFSET POSITION •...

  • Page 50: Checking The Ribbon End Function

    4 Checking and Performing Printer Adjustments 4.5 Checking the Ribbon End Function Press the power switch on the operator panel to “I” position. When the printer is in online mode, press LINE button to change the printer to offline mode. Press the ENTER button.
  • Page 51 4 Checking and Performing Printer Adjustments In offline mode, press the FEED button to feed the media. Make sure that the printer shows the RIBBON END error messages, and along with the buzzer sounds. If no error occurs, check the connection of the ribbon sensor connector.

  • Page 52: Checking The Head Open Error

    4 Checking and Performing Printer Adjustments 4.6 Checking the Head Open Error Set the power switch of the printer to the “I” position. Open the top cover. CAUTION Open the top cover fully to prevent accidental drop of the cover. When the printer is in online mode, turn the head lock lever ...

  • Page 53: Checking The Top Cover Open Error

    4 Checking and Performing Printer Adjustments 4.7 Checking the Top Cover Open Error Press the power switch on the operator panel to “I” position. When the printer is in online mode, open the top cover . Make sure that the printer shows the COVER OPEN error messages, and along with the buzzer sounds.

  • Page 54: Adjusting The Timing Belt Tension (Gearbox)

    4 Checking and Performing Printer Adjustments 4.8 Adjusting the Timing Belt Tension (Gearbox) Required tool: • Phillips screwdriver Make sure that the printer is in power off mode, then disconnect the power cord from the AC outlet. Open the rear housing covers of the printer. Refer to Section 5.1.1 Opening the Rear Housing Cover for details.

  • Page 55: Adjusting The Timing Belt Tension (Ribbon Motors, Optional Ribbon Saver Motor)

    4 Checking and Performing Printer Adjustments 4.9 Adjusting the Timing Belt Tension (Ribbon Motors, Optional Ribbon Saver Motor) Required tool: • Phillips screwdriver Make sure that the printer is in power off mode, then disconnect the power cord from the AC outlet. Open the rear housing covers of the printer.
  • Page 56 4 Checking and Performing Printer Adjustments Set the motor plate of the ribbon motors so that the screws are on the marked position as shown. Ribbon rewind motor Ribbon supply motor The standard position of the motor screws. Setting the motor to the standard position provides a standard tension applied on the timing belt. Check if there is enough tension applied on the timing belt of the ribbon motors.

  • Page 57: Replacement

    Replacement This chapter provides in-depth procedures on all primary component and assembly replacement, in addition to most secondary components. Be sure to observe all precautions and warning notes. The replacement procedures described in this section are as follows. • 5.1 Removing the Housing Cover •...

  • Page 58: Removing The Housing Cover

    5 Replacement 5.1 Removing the Housing Cover Before you remove the covers of the printer, power off the printer. Disconnect the power cord and all cables attached to the printer. 5.1.1 Opening the Rear Housing Cover Required tool: • Phillips screwdriver Make sure that the printer is in power off mode, then disconnect the power cord from the AC outlet.

  • Page 59: Removing The Front Housing Cover

    5 Replacement 5.1.2 Removing the Front Housing Cover Required tool: • Phillips screwdriver Make sure that the printer is in power off mode, then disconnect the power cord from the AC outlet. Open the top cover  of the printer. CAUTION Open the top cover fully to prevent accidental drop of the cover.
  • Page 60 5 Replacement Remove four screws  attached to the front housing cover . Hold and support the front housing cover while removing the screws. Remove the front housing cover  and place aside. Continue with the procedures for replacement. Perform the assembly with the reverse procedure.

  • Page 61: Replacing The Print Head

    5 Replacement 5.2 Replacing the Print Head If the print head becomes damaged or worn, it can be easily removed and replaced without having to make critical adjustments. WARNING • Do not touch the power switch, connect or disconnect the power cord while your hands are wet. Doing so could cause an electric shock.
  • Page 62 5 Replacement Pull the tab  to remove the print head . Support the print head with your hand when the print head is released. Pull out the print head  and disconnect all the connectors  from the defective print head .

  • Page 63: Replacing The Print Head (With The Optional Uhf Rfid Antenna Installed)

    5 Replacement 5.2.2 Replacing the Print Head (with the Optional UHF RFID Antenna Installed) When the printer is installed with an optional UHF RFID kit, the short antenna is installed to the print head assembly. When replacing the print head, you need to remove the short antenna first and then install the antenna back to the new print head assembly again.
  • Page 64 5 Replacement Make sure that the UHF (short) antenna  assembly is attached onto the RFID  head cover as shown in the picture. If not, insert front part of UHF (short) antenna assembly through the rectangle opening of the RFID head cover.
  • Page 65 5 Replacement Connect the print head cables to two  connectors of the RFID print head  assembly Pull back and arrange the cables from the top of the print head assembly. Install the print head to the print head assembly.

  • Page 66: Replacing The Platen Roller, Pressure Roller And Feed Roller

    5 Replacement 5.3 Replacing the Platen Roller, Pressure Roller and Feed Roller WARNING • Do not touch the power switch, connect or disconnect the power cord while your hands are wet. Doing so could cause an electric shock. • Disconnect the power cord from the AC outlet before you replace the platen roller, pressure roller or feed roller.
  • Page 67 5 Replacement Loosen the screw  until the bearing clamp  is released. Do not remove the screw. Remove the bearing  from the chassis and shaft of the platen roller . Pull out the platen roller  from the printer and replace it with a new platen roller.

  • Page 68: Replacing The Pressure Roller

    5 Replacement 5.3.2 Replacing the Pressure Roller You can easily remove and replace a damaged or worn pressure roller. Required tool: • Phillips screwdriver Make sure that the printer is in power off mode, then disconnect the power cord from the AC outlet. Open the top cover of the printer.
  • Page 69 5 Replacement Insert the gear end of the pressure roller  fully into the printer’s center frame. Place the bearing  back to the chassis and shaft of the pressure roller . Rotate the bearing clamp  onto the bearing  and attach it using the screw .

  • Page 70: Replacing The Media Feed Roller

    5 Replacement 5.3.3 Replacing the Media Feed Roller You can easily remove and replace a damaged or worn media feed roller. Required tool: • Phillips screwdriver Make sure that the printer is in power off mode, then disconnect the power cord from the AC outlet.
  • Page 71 5 Replacement Loosen the screw  until the bearing clamp  is released. Do not remove the screw. Remove the bearing  from the chassis and shaft of the media feed roller . Pull out the media feed roller  from the printer and replace it with a new media feed roller.

  • Page 72: Replacing The Media Sensor

    5 Replacement 5.4 Replacing the Media Sensor Required tool: • Phillips screwdriver Make sure that the printer is in power off mode, then disconnect the power cord from the AC outlet. Open the top cover of the printer. CAUTION Open the top cover fully to prevent accidental drop of the cover.
  • Page 73 5 Replacement Disconnect the sensor cable from the defective top media sensor PCB  and replace with a new top media sensor PCB. Connect the sensor cable to the new top media sensor PCB  and attach the new top media sensor PCB  back to the sensor holder .
  • Page 74 5 Replacement Connect the sensor cable to the new bottom media sensor PCB . Then, attach the new bottom media sensor PCB  to the sensor bracket  using two screws . Attach the sensor bracket  to the center frame using two screws . Attach the media sensor assembly ...

  • Page 75: Replacing The Main (Cont) Pcb

    5 Replacement 5.5 Replacing the Main (CONT) PCB Required tools: • Box wrench • Phillips screwdriver Make sure that the printer is in power off mode, then disconnect the power cord from the AC outlet. Open the rear housing covers from the printer. Refer to Section 5.1.1 Opening the Rear Housing Cover for details.
  • Page 76 5 Replacement  Remove seven screws attaching the  main (CONT) PCB to the rear housing cover.  Remove the interface panel plate  from the main (CONT) PCB Replace the defective main (CONT)   with a new main (CONT) PCB. Perform the assembly with the reverse procedure.

  • Page 77: Replacing The Operator Panel Kb Pcb

    5 Replacement 5.6 Replacing the Operator Panel KB PCB Required tool: • Phillips screwdriver Make sure that the printer is in power off mode, then disconnect the power cord from the AC outlet. Remove two screws  attaching the operator panel assembly  to the center frame.

  • Page 78: Replacing The Power Supply Unit

    5 Replacement 5.7 Replacing the Power Supply Unit Required tool: • Phillips screwdriver Make sure that the printer is in power off mode, then disconnect the power cord from the AC outlet. Open the rear housing covers from the printer. Refer to Section 5.1.1 Opening the Rear Housing Cover for details.

  • Page 79: Replacing The Fan Motor

    5 Replacement 5.8 Replacing the Fan Motor Required tool: • Phillips screwdriver Make sure that the printer is in power off mode, then disconnect the power cord from the AC outlet. Open the rear housing covers from the printer. Refer to Section 5.1.1 Opening the Rear Housing Cover for details.

  • Page 80: Replacing The Timing Belt

    5 Replacement 5.9 Replacing the Timing Belt 5.9.1 Replacing the Timing Belt of Gearbox Required tools: • Phillips screwdriver • Slotted screwdriver Make sure that the printer is in power off mode, then disconnect the power cord from the AC outlet. Open the rear housing covers from the printer.
  • Page 81 5 Replacement Loosen the screw of the tension bracket B. Refer to step 4 of Section 4.8 Adjusting the Timing Belt Tension (Gearbox) for details. Important: Do not remove the screws.  On the gear side of the gearbox  remove the e-ring using a slotted ...

  • Page 82: Replacing The Timing Belt Of Ribbon Motors

    5 Replacement 5.9.2 Replacing the Timing Belt of Ribbon Motors Required tools: • Phillips screwdriver • Thin shaft Make sure that the printer is in power off mode, then disconnect the power cord from the AC outlet. Open the rear housing covers from the printer. Refer to Section 5.1.1 Opening the Rear Housing Cover for details.
  • Page 83 5 Replacement Remove the ribbon rewind motor  and replace the defective timing belt (ribbon rewinder (172)) . If you need to replace the timing belt of the ribbon supply motor, perform steps 10 through 12. Disconnect the ribbon supply cable . ...

  • Page 84: Replacing The Timing Belt Of Ribbon Unwind Mechanism

    5 Replacement 5.9.3 Replacing the Timing Belt of Ribbon Unwind Mechanism Required tool: • Phillips screwdriver Make sure that the printer is in power off mode, then disconnect the power cord from the AC outlet. Open the top cover of the printer. CAUTION Open the top cover fully to prevent accidental drop of the cover.
  • Page 85 5 Replacement On the rear of the printer, remove three  screws  On the head lock lever , remove the  hex socket set screw using an Allen  wrench. Then remove the screw remove the head lock lever . S84-ex/S86-ex Service Manual...
  • Page 86 5 Replacement  On the print head assembly, remove two screws . Then carefully remove the frame  of the print head assembly and remove the timing belt (Ribbon unwinder (306)) . Replace the defective timing belt (Ribbon unwinder (306)) . Perform the assembly with the reverse procedure.

  • Page 87: Replacing The Ribbon Sensor

    5 Replacement 5.10 Replacing the Ribbon Sensor Required tool: • Phillips screwdriver Make sure that the printer is in power off mode, then disconnect the power cord from the AC outlet. Open the top cover of the printer. CAUTION Open the top cover fully to prevent accidental drop of the cover. Open the rear housing covers from the printer.
  • Page 88 5 Replacement Remove the screw  and replace the  defective ribbon sensor Perform the assembly with the reverse procedure. Arrange the cable and make sure that the cable is not pinched. After replacement • Check the ribbon end error message. Refer to Section 4.5 Checking the Ribbon End Function.

  • Page 89: Replacing The Ribbon End Sensor

    5 Replacement 5.11 Replacing the Ribbon End Sensor Required tool: • Phillips screwdriver Make sure that the printer is in power off mode, then disconnect the power cord from the AC outlet. Open the top cover of the printer. CAUTION Open the top cover fully to prevent accidental drop of the cover.
  • Page 90 5 Replacement On the rear of the printer, remove three  screws Then remove the screw  and remove  the cable cover Disconnect the ribbon end cable  from the connector.  On the front of the printer, remove two screws  and the screw .
  • Page 91 5 Replacement Remove the screw , and replace the  defective ribbon end sensor Perform the assembly with the reverse procedure. Arrange the cable and make sure that the cable is not pinched. After replacement • Check the ribbon end error message. Refer to Section 4.5 Checking the Ribbon End Function.

  • Page 92: Replacing The Head Open Sensor

    5 Replacement 5.12 Replacing the Head Open Sensor Required tool: • Phillips screwdriver Make sure that the printer is in power off mode, then disconnect the power cord from the AC outlet. Open the rear housing covers from the printer. Refer to Section 5.1.1 Opening the Rear Housing Cover for details.

  • Page 93: Replacing The Media Sensor Assembly Open Sensor

    5 Replacement 5.13 Replacing the Media Sensor Assembly Open Sensor Required tool: • Phillips screwdriver Make sure that the printer is in power off mode, then disconnect the power cord from the AC outlet. Open the top cover of the printer. CAUTION Open the top cover fully to prevent accidental drop of the cover.

  • Page 94: Replacing The Top Cover Sensor

    5 Replacement 5.14 Replacing the Top Cover Sensor Required tool: • Phillips screwdriver Make sure that the printer is in power off mode, then disconnect the power cord from the AC outlet. Open the top cover of the printer. CAUTION Open the top cover fully to prevent accidental drop of the cover.

  • Page 95: Replacing The Usb Pcb

    5 Replacement 5.15 Replacing the USB PCB Required tool: • Phillips screwdriver Make sure that the printer is in power off mode, then disconnect the power cord from the AC outlet. Open the top cover of the printer. CAUTION Open the top cover fully to prevent accidental drop of the cover. Remove two screws ...

  • Page 96: Replacing The Torque Limiter For Ribbon Spindle

    5 Replacement 5.16 Replacing the Torque Limiter for Ribbon Spindle Required tools: • Phillips screwdriver • Thin shaft Make sure that the printer is in power off mode, then disconnect the power cord from the AC outlet. Remove the front housing cover. Refer to Section 5.1.2 Removing the Front Housing Cover.
  • Page 97 5 Replacement CAUTION   The two torque limiters, have minor differences. Keep them separately.   Replace the defective torque limiter and/or the defective torque limiter Perform the assembly with the reverse procedure. Note A properly installed torque limiter will be oriented so that its metal end is inserted onto the spindle first and will engage each respective pin.

  • Page 98: Replacing The Torque Limiter For Ribbon Roller

    5 Replacement 5.17 Replacing the Torque Limiter for Ribbon Roller Required tools: • Phillips screwdriver • Allen wrench • Slotted screwdriver Make sure that the printer is in power off mode, then disconnect the power cord from the AC outlet. Open the top cover of the printer.
  • Page 99 5 Replacement On the rear of the printer, remove three  screws  On the front of the printer, remove two screws  and the screw . Then carefully  remove the frame of the print head assembly  On the head lock lever , remove the ...
  • Page 100 5 Replacement  Remove two screws  and then carefully remove the head stay  First, remove a collar  from the upper ribbon roller. Then remove the e-ring using a slotted screwdriver. Next, remove the guide collar , torque limiter  and roller . ...

  • Page 101: Replacing The Optional Ribbon Saver Motor Driver Pcb

    5 Replacement 5.18 Replacing the Optional Ribbon Saver Motor Driver PCB Required tool: • Phillips screwdriver Make sure that the printer is in power off mode, then disconnect the power cord from the AC outlet. Open the rear housing covers from the printer.

  • Page 102: Replacing The Optional Ribbon Saver Sensor

    5 Replacement 5.19 Replacing the Optional Ribbon Saver Sensor Required tool: • Phillips screwdriver Make sure that the printer is in power off mode, then disconnect the power cord from the AC outlet. Open the rear housing covers from the printer.

  • Page 103: Replacing The Timing Belt For The Optional Ribbon Saver

    5 Replacement 5.20 Replacing the Timing Belt for the Optional Ribbon Saver Required tool: • Phillips screwdriver Make sure that the printer is in power off mode, then disconnect the power cord from the AC outlet. Open the rear housing covers from the printer. Refer to Section 5.1.1 Opening the Rear Housing Cover for details.
  • Page 104 5 Replacement This page is intentionally left blank. S84-ex/S86-ex Service Manual...

  • Page 105: Installation Of Options

    Installation of Options This chapter describes how to install the following option. • 6.1 Installation of the Optional RFID Kit With the RFID kit, you can print RFID tags/labels which enable identification using radio frequency. 6.1 Installation of the Optional RFID Kit CAUTION Before the installation, be sure to power off the printer and disconnect the power cord.
  • Page 106 6 Installation of Options Turn the head lock lever  clockwise to unlock the print head. CAUTION • The print head and its surroundings are hot after printing. Be careful not to touch it, to avoid being burned. • Touching the edge of the print head with your bare hand could cause injury.
  • Page 107 6 Installation of Options Insert the antenna wire  of the UHF  standard antenna assembly through the opening on the printer frame as shown. Pull out the antenna wire from the PCB side. Insert the UHF standard antenna  assembly to the arrow direction.
  • Page 108 6 Installation of Options Attach the UHF (short) antenna  assembly onto the RFID head  cover as shown in the picture. Insert front part of UHF (short) antenna  assembly through the rectangle opening of  the RFID head cover Route the antenna wire accordingly.
  • Page 109 6 Installation of Options Connect the print head cables to two  connectors of the RFID print head  assembly Go through  Pass the antenna wire of the RFID this hole  print head assembly through the hole of the printer center frame, following the routing of the print head cables.
  • Page 110 6 Installation of Options Pass the antenna wires,  and , through the cable clamp  as shown. For thermal transfer printer (For direct thermal printer, skip step 23 and step 24, and proceed to step 25.) Remove the screw  and attach the cable clamp ...
  • Page 111 6 Installation of Options   Attach the gearbox using four screws and a toothed lock washer  that are removed in step 4. Earth wire from power supply unit Earth wire from AC input terminal Note When attaching the gearbox, takes note on the following tips. •...
  • Page 112 6 Installation of Options  Connect the RFID signal cable from  the RFID module assembly to the  main (CONT) PCB Connect the connector with a looped wire to the main (CONT) PCB as shown. Connect two antenna wires,  and , ...
  • Page 113 Inner Surface of the Top Cover 10 mm (0.4”) 15 mm (0.6”) 15 mm (0.6”)  • Paste the SATO RFID solutions sticker on the front of the printer as shown above.   • Paste the patent label and wireless sticker on the inner surface of the top cover as shown above.
  • Page 114 6 Installation of Options Note For China market only.  Printer name plate Paste the sticker (-1) on the printer name plate located behind the print head assembly.  Paste the sticker (-1) after the model name as shown. S84-ex/S86-ex Service Manual...

  • Page 115: Appendix

    Appendix 7.1 Conditions for Use with Support Structure/ Applicator When designing the specifications for using this printer with an applicator, there are some parameters needed to be considered, such as the media unwinder and liner rewinder supplied by the applicator and the operating environment.

  • Page 116: Media Back Feed Load Tolerance

    7 Appendix 7.1.3 Media Back Feed Load Tolerance The constant force pulling the liner by the liner rewinder must be as follows: Media Width Liner Width Media Back Feed Load Tolerance From 10 to 15 mm From 13 to 18 mm Less than 150 g From 15 to 45 mm From 18 to 48 mm...

  • Page 117: Download And Upload Mode

    7 Appendix 7.2 Download and Upload Mode The following table shows the download and upload specification using the interface, SD card or USB memory. SD Card/ Target Item Interface Note Memory Firmware Only SD card LCD data Only SD card, Only English 2 Byte fonts Emulation loader Emulation firmware...
  • Page 118 7 Appendix SD Card/ Target Item Interface Note Memory Firmware LCD data 2 Byte fonts Emulation loader Emulation firmware Configuration Font/logo Receive buffer Status 5 history Notes on Downloading • If the file does not exist when selecting the item to be downloaded, that item cannot be selected. •...

  • Page 119: Countermeasure On Firmware Download Failure

    7 Appendix 7.2.1 Countermeasure on Firmware Download Failure When the firmware cannot be started due to the firmware download failure and following power off, the LED3 on the main (CONT) PCB flashes after the printer is powered on again. In this case, download the firmware using the following procedures.

  • Page 120: Memory Cards

    7 Appendix 7.3 Memory Cards SD cards or USB memories are used when downloading or uploading data (graphic data or external characters) and the printer firmware from or to the printer. The following are the folder names and file names that are saved (read) when uploading (downloading). SD card/USB memory route PR61 Data for memory card command...
  • Page 121 7 Appendix PROG folder – Firmware folder Description File Name Note Firmware PRG61_XX.bin XX: registration number 00 to 02 Korean font Kan1_KSX.bin Chinese font (Simplified Chinese) Kan1_GB18.bin Chinese font (Traditional Chinese) Kan1_BIG5.bin KB firmware PRG55_01.bin LCD data (English) PRG61_LCDE.bin LCD data (French) PRG61_LCDF.bin LCD data (German) PRG61_LCDG.bin...
  • Page 122 7 Appendix WLAN folder – Wireless LAN certificate Description File Name Note Client certification CLIENT.crt Route certification ROOT.crt Secret key SECRET.key Certification password CLIENT.pas PAC file CERTFILE.pac PAC password PAC.pas EMUL folder – Emulation Description File Name Note Emulation loader PRG61_EMULOADER.bin ZEBRA emulation PRG61_EMULATION1.bin...
  • Page 123 7 Appendix This page is intentionally left blank. S84-ex/S86-ex Service Manual...
  • Page 124 Extensive contact information for worldwide SATO operations can be found on the Internet at www.satoworldwide.com...

This manual is also suitable for:

S86 ex

Table of Contents