SATO CT4i Series Operator's Manual
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SATO CT4i Series Operator's Manual

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Operator Manual
For printer models:
CT4i Series
PN: 9001239(A)
www.satoamerica.com

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Summary of Contents for SATO CT4i Series

  • Page 1 Operator Manual For printer models: CT4i Series PN: 9001239(A) www.satoamerica.com...
  • Page 2 (2) The contents of this document may be changed without prior notice. (3) Great care has been taken in the preparation of this document. However, if, for any reason, problems, mistakes, or omissions are found, please contact your SATO reseller or technical support center. FCC statement The printer complies with the requirements in Part 15 of FCC Rules for a Class B Computing Device.

  • Page 3: Table Of Contents

    4.4 Operational Modes ....................... 4 - 7 4.9 Offsets ........................4 - 14 4.10 Potentiometer Adjustments ..................4 - 15 4.12 Printing Test Labels....................4 - 18 4.13 Printing Factory/Service Test Prints ................. 4 - 19 TROUBLESHOOTING ................5 - 1 CT4i Series Operator Manual Page 1...
  • Page 4 Cleaning the Print Head, Platen and Rollers..............6 - 4 Releasing/Replacing the Print Head .................. 6 - 6 Cleaning the Sensor......................6 - 7 SATO group of Companies ..................7 - 1 SATO Group of Companies ....................7 - 2 Page 2...

  • Page 5: Introduction

    Unit 1: Introduction INTRODUCTION • About This Manual • General Description • Control Features CT4i Series Operator Manual...
  • Page 6 Page enumeration is two-part with each separated by a hyphen. The first character set references the Unit and the second identifies the page number within that unit. Page numbers begin with the numeral one (1) at the beginning of a new unit and ascend sequentially. CT4i Series Operator Manual...

  • Page 7: General Description

    LED/DIP switches optional cutter and potentiometers Support stand for lifting Spring loaded holder ribbon mechanism for ribbon mechanism upward Label Holder Ribbon Supply spindle Ribbon Take-up spindle Figure 1-2, Primary Parts (Thermal Transfer model) CT4i Series Operator Manual...
  • Page 8 Unit 1: Introduction This page is left blank intentionally. CT4i Series Operator Manual...

  • Page 9: Technical Data

    TECHNICAL DATA • Physical Characteristics • Environmental Specs • Power Supply • Processing • Printer Language • Interface Modules • Print • Sensing • Media • Ribbon • Regulatory Approvals • Character Font Capabilities • Barcode Capabilities CT4i Series Operator Manual...

  • Page 10: Physical Characteristics

    32 Bit RISC Flash ROM 4 Megabytes SDRAM 16 MB PRINTER LANGUAGE Standard SATO Barcode Printer Language (SBPL) 4.3 INTERFACES Factory-installed only Bluetooth Either 1) USB 2.0 with RS-232C or Standard configurations 2) USB 2.0 with LAN (10BASE-T/100BASE-TX Automatic Switching) Optional Interface Board IEEE1284, 802.11g Wireless Wi-Fi...
  • Page 11 0.003 in.- 0.01 in. (0.08 - 0.19 mm) Wind Direction Face Out RIBBON Width 4.3 in. (111 mm) Length 328.0 feet (100 M) Wound Face Out Core Diameter 0.5 in. (12.7 mm) Roll Diameter 1.5 in. (39 mm) CT4i Series Operator Manual...

  • Page 12: Character Font Capabilities

    Up to 1600 characters of 64 bit x 64 bit sized font can be downloaded to Flash Memory Expansion up to 12 x in either the X or Y coordinates. Character Pitch Control Line Space Control Journal Print Facility 0, 90, 180, and 270-degree rotation CT4i Series Operator Manual...
  • Page 13 QR code (Ver8.1), PDF417 (Ver2.4), MAXI code (Ver3.0), Data Matrix (Ver1.3) *Only Two Dimensional ECC200 is supported Ratios 1:2, 1:3, 2:5, User definable bar widths Bar Height 4 to 999 dots, User programmable Rotation 0, 90, 180, and 270 Degrees CT4i Series Operator Manual...

  • Page 14: Interface Selection

    DB-25 Female (equivalent) Cable Length 5 meters or less. Signal Levels High = +5V to +12V, Low = -5V to -12V Protocol Ready/Busy, X-On/X-Off, Protocol for Driver, Status2, Status3, Status4, Status5 Figure 3-5, Serial Connector Pin Assignments CT4i Series Operator Manual...
  • Page 15 Goes Low when printer is OFFLINE or errors have occurred in the printer LINE CONNECTION 1. DB25P DB9P PRINTER HOST PRINTER HOST 3. DB25P DB9P PRINTER HOST PRINTER HOST Note: When executing Windows hardware control, 3. and 4. above work as the connection. CT4i Series Operator Manual...

  • Page 16: Ieee1284 Parallel Interface

    INIT From Host AutoFD To Host Fault To Host Not Used Not Used Logic Gnd Not Used Frame Gnd Not Used +5V (z=24k ohm) To Host SelectIn From Host 1 Signals required for IEEE 1284 mode. CT4i Series Operator Manual...

  • Page 17: Universal Serial Bus (Usb)

    TELNET Complies with RFC854. This operation consists of interactive menu form and enables change and reference of internal setup, and to display status. To change the setup, enter “root” user and password at the time of login. Default of root password is set as null (linefeed only). CT4i Series Operator Manual...

  • Page 18: 802.11G Wireless

    Optional alphanumeric character string (up to 32 characters) Channels 01 to 11 LED INDICATOR STATUS Network Port Link LED (green) Blinking Waiting for link Front Panel Linked Network Port Status LED (orange) Front Panel Blinking Receiving packet CT4i Series Operator Manual 2-10...

  • Page 19: Software Specifications

    TELNET Complies with RFC854. This operation consists of interactive menu form and enables change and reference of internal setup, and to display status. To change the setup, enter “root” user and password at the time of login. Default of root password is set as null (linefeed only). CT4i Series Operator Manual 2-11...
  • Page 20 Unit 2: Technical Data Figure 3-7, Socket Connection Diagram CT4i Series Operator Manual 2-12...

  • Page 21: All Interfaces

    Release Of Receive Buffer Near Full Can be released when the remaining free space rises to 1.95MB or when the remaining free space is available for storing 200 items in the history buffer. CT4i Series Operator Manual 2-13...
  • Page 22 Unit 2: Technical Data STATUS5 TIMING CHARTS NORMAL PROCESS (Figure 3-8a) CANCEL PROCESS (Figure 3-8b) ERROR PROCESS (Figure 3-8c) CT4i Series Operator Manual 2-14...
  • Page 23 Unit 2: Technical Data STATUS5 TIMING CHARTS PRINT PROCESS (Figure 3-8d) COMMAND PROCESS (Figure 3-8e) BCC ERROR PROCESS (Figure 3-8f) CT4i Series Operator Manual 2-15...
  • Page 24 Unit 2: Technical Data This page is intentionally left blank. CT4i Series Operator Manual 2-16...

  • Page 25: Installation

    Unit 3: Installation INSTALLATION • Unpacking & Parts Identification • Printer Installation • Operational Mode Selection • Interface Selection • Accessories Installation CT4i Series Operator Manual...
  • Page 26 This section assists you in unpacking the printer from the shipping container. You will also be guided through a familiarization tour of the main parts and controls. The following information is provided herein: • Safety Precautions • Unpacking and Parts Identification • Loading Media • Adjusting the Sensor CT4i Series Operator Manual...
  • Page 27 • The simplified cutter (if applicable to the printer) be careful not to catch any other foreign matter in it is structured as a blade. Be careful to avoid except label paper. injury when operating the printer. CT4i Series Operator Manual...
  • Page 28 Council for Interference by Information Technology Equipment (VCCI). Although this equipment is for use in home environment, if it is used close to a radio or television set, it may cause poor reception. Handle it properly in accordance with the content from the instruction manual. CT4i Series Operator Manual...
  • Page 29 The following parts shown here are representative only. Due to regional requirements and our policy of continual improvement, your printer may not be packed with the exact parts as shown here, but the unpacking steps are similar. CT4xxi Printer User documentation and software package (where applicable) Figure 3-1, Unpacking & Parts Identification CT4i Series Operator Manual...

  • Page 30: Printer Installation

    Load the label roll. Its core should Pull the paper under the label Close the cover. Direct thermal rotate freely over the black rollers. sensor, out to front of the printer. printing is now possible. Figure 3-3a, Rolled Label Loading CT4i Series Operator Manual...

  • Page 31: Ribbon Loading

    Figure 3-3b, Ribbon Loading NOTES 1. For best printing results and minimal operational problems, use only genuine SATO-approved combinations of ribbon and labels. 2. Beware of injury when lifting or closing the printer covers. 3. Remove the label and ribbon media before transporting the printer.

  • Page 32: Loading Fanfold Paper

    7. After loading the label media, it is recommended that you run a Test Print to make sure the labels are correctly loaded and printed. Overview of the fanfold-paper loading path Figure 3-4, Fanfold paper loading CT4i Series Operator Manual...

  • Page 33: Label Sensing

    Unit 3: Installation LABEL SENSING The SATO CT4xxi uses label Gap (see-thru) sensing. The Sensor Assembly is located on the left edge of the media and is automatically positioned by the Paper Guides. Printer Label Sensor Positioning Direction of label...

  • Page 34: Operational Mode Selection

    When the linerless option is installed and enabled, this mode of operation allows for the feeding and printing of linerless media. In this mode, the printer’s functionality is the same as with the continuous or tear-off modes - depending on configuration settings. CT4i Series Operator Manual 3-10...
  • Page 35 Base Print & Cut Position DISPENSE MODE REFLECTIVE SENSOR TRANSMISSION SENSOR Base Print Position Base Dispense Position Base Print & Dispense Position LINERLESS MODE REFLECTIVE SENSOR Base Print Position Base Cut Position Figure 3-4, Label Reference Position CT4i Series Operator Manual 3-11...
  • Page 36 Unit 3: Installation This page is intentionally left blank. CT4i Series Operator Manual 3-12...

  • Page 37: Printer Configuration

    Unit 4: Printer Configuration PRINTER CONFIGURATION • Configuration Modes • Configuration Modes • Menu Definition Tables CT4i Series Operator Manual...

  • Page 38: Configuration Modes

    Press this button to eject one label in OFF LINE mode. Hold this button down while power is applied, to print a printer status label. POWER SWITCH A two position switch for turning the printer ON (I) or OFF (0). CT4i Series Operator Manual...

  • Page 39: The Rear Panel

    Unit 4: Printer Configuration 4.2 THE REAR PANEL All of the printer cable connectors are located on the Rear Panel, as follows. Fanfold-label Loading Slot Remove this panel to route fanfold paper into the printer CT4i Series Operator Manual...

  • Page 40: The Configuration Panel

    Before the next label Load Font is printed, the paper is pulled back in to the first print line position. Configuration Switch Cutter mode - Enables the Cutter option if installed. CT4i Series Operator Manual...
  • Page 41 This limited-type of head check for barcode printing integrity only applies to barcodes printed via the ESC+B, ESC+D, ESC_BD commands. The head check is not effective in cases where barcodes are created as graphics. CT4i Series Operator Manual...
  • Page 42 Extended Interface board. Use internal interface If not extended interface board is detected, switching DSW8 to Off will not affect the use of the built-in interface. Configuration Switch CT4i Series Operator Manual...

  • Page 43: Operational Modes

    HEX Dump Mode DSW1=On Program Download Mode DSW2=Off DSW3=On DSW1=Off Font Download Mode DSW2=On DSW3=On Press Press Head Open DSW7=On Head Check Mode Press Press DSW1~8=On Boot Download Mode DSW1=On Partial Cut Compatibility Mode DSW2=On DSW3=On CT4i Series Operator Manual...

  • Page 44: Normal Mode

    The automatically selected interface will be indicated on the LED. Press the ONLINE button to choose another available interface instead. Or press the FEED button to confirm the automatically selected interface. The LED shows for USB interface selection, or for other interfaces CT4i Series Operator Manual...
  • Page 45 Initial feed Interface settings Type, buffer control, protocol, communication settings Dip switch input/output function Protocol code setting value Euro-code (CT Series) For a picture of the print sample, refer to “test label printing” on page 5-8. CT4i Series Operator Manual...

  • Page 46: Default Setting

    USB: (no default settings) Bluetooth: Bluetooth mode = Status 4, PIN code = 0000000000000000, Authenti- cation mode = Authentication Level 1, ISI=0800, ISW=0012, PSI=0800, PSW=0012, Device name = SATO ONLINE PRINTER, CRC Check = Disable CT4i Series Operator Manual 4-10...
  • Page 47 • Pressing the FEED button each time will pause or resume the printing. • To terminate the test printing, pause the printing and turn the printer OFF. • The setting of DSW7 can affect the print head check result. CT4i Series Operator Manual 4-11...
  • Page 48 1 beep Download error 3 beeps • To exit this mode, make sure the printer is waiting to receive data (ONLINE LED=ON, ERROR LED=OFF, LED Displays “1”, No Buzzer beep) and not performing any data transfer. CT4i Series Operator Manual 4-12...
  • Page 49 Program or Boot Download mode, as it may corrupt the firmware and prevent the printer from starting up correctly. • Ensure that the printer is running on a stable power supply during such flash ROM writing operations. CT4i Series Operator Manual 4-13...

  • Page 50: Offsets

    The default settings can be determined by printing a User Test Label. The following should be used as starting points for establishing the three Offset values: Mode Length of Offset (mm) Length of Offset (in) Print head resolution CUTTER 17.9 0.70 143/215 TEAR-OFF 29.2 1.15 234/350 CT4i Series Operator Manual 4-14...

  • Page 51: Potentiometer Adjustments

    Adjusting the Label Pitch with VR1 will affect the stop position of the label and the cut/tear-off posi- tions. Moved with Leading Edge of Positive (+) Offset Label as detected to print on trailing by the sensor edge of label CT4i Series Operator Manual 4-15...
  • Page 52 @PJL SET SPEED= [2 - 4]. That is, if the print darkness is adjusted with VR1 for lighter print, the darkness will be lighter in all the Print Darkness ranges selected by the @PJL SET SPEED command. CT4i Series Operator Manual 4-16...
  • Page 53 7. Turn the printer OFF and then back ON to place it back in the normal print mode. Note: Depending on the version of your printer’s onboard software, the appearance of your test printout may be different from that shown here. CT4i Series Operator Manual 4-17...

  • Page 54: Printing Test Labels

    6. To remove the printer from the Test Label mode, power the printer OFF. Note: Depending on the version of your printer’s onboard software, the appearance of your test printout may be different from that shown here. CT4i Series Operator Manual 4-18...

  • Page 55: Printing Factory/Service Test Prints

    To remove the printer from the Factory/Service Print Test mode, remove power by placing the POWER switch in the OFF position. Note: Depending on the version of your printer’s onboard software, the appearance of your test printout may be different from that shown here. CT4i Series Operator Manual 4-19...
  • Page 56 Unit 4: Printer Configuration CT4i Series Operator Manual 4-20...

  • Page 57: Troubleshooting

    Unit 5: Troubleshooting TROUBLESHOOTING • Troubleshooting Guide • Interface Troubleshooting • Test Print Troubleshooting CT4i Series Operator Manual...
  • Page 58 3 Beeps Sensor error 1) Adjust sensor level Blink 3 Beeps Cutter error Connect cutter (optional item) properly or consult your SATO dealer Program Error Resend data to the printer 3 Beeps Ribbon End Check ribbon loading and/or load a new ribbon roll (TT model...
  • Page 59 No beep Low Battery level Check the battery level and recharge or replace the battery as necessary steady long beep Critically Low Battery Replace or recharge the battery level USB interface selected Other interface selected CT4i Series Operator Manual...

  • Page 60: Troubleshooting Table

    Damaged or worn roller Replace rollers Poor label quality Use higher quality media Ribbon stock and media are mismatched Consult with media supplier. Use only SATO-certified media RIBBON WRINKLING Poor head alignment Adjust head balance and alignment Excessive temperature setting...
  • Page 61 Foreign material on print head and platen roller Clean print head and rollers Foreign material on labels Use higher quality media Excessive print head energy Adjust darkness setting Excessive print speed Adjust print speed as required CT4i Series Operator Manual...
  • Page 62 Click on System within the new window. Click on the Device Manager tab. Ensure that the View Device By Type is checked. Scroll to SATO-USB Device and ensure that errors do not exist. Reinstall as required. Reboot the PC and the printer. CT4i Series Operator Manual...

  • Page 63: Lan Ethernet Interface

    0A Hex (carriage return and line feed) characters throughout. However, there should not be either located between the start (<ESC>A and the stop (<ESC>Z) commands. Replace the main circuit board with another to isolate the problem. CT4i Series Operator Manual...

  • Page 64: Hex Dump

    Follow the flow chart provided below to perform this activity. Check resolution and label path here List of Operational and Media Settings List of DIPSW Current Settings Check print quality and print head status here Figure 6-2, Sample Test Label CT4i Series Operator Manual...

  • Page 65: Maintenance

    Unit 6: Maintenance MAINTENANCE • Cleaning Procedures • Replacement Procedures • Adjustment Procedures CT4i Series Operator Manual...
  • Page 66 When print heads show signs of problems, do not allow them to continue being used. To this end, SATO Service Contracts are highly recommended, to help businesses to reduce downtime while maximizing the durability and usable life of the printer.

  • Page 67: Adjusting The Print Quality

    • Replacing the Print Head ADJUSTING THE PRINT QUALITY The SATO CT4xxi printer is equipped with two different methods of adjusting the quality of the print— print darkness and print speed. When adjusting the printer for optimum print quality, a barcode verifier system is highly recommended for evaluating the printouts.

  • Page 68: Cleaning The Print Head, Platen And Rollers

    Cleaning the Print Head 1. Before starting, get ready an approved cleaning kit from your SATO dealer or the kit supplied with the printer. Make sure the printer is OFF, and remove the power cable. 2. Lift up the Top Cover and locate the Print Head Assembly which is mounted under the cover.
  • Page 69 Cleaning the Platen and Paper Roller 1. Before starting, get ready an approved cleaning kit from your SATO dealer or the kit supplied with the printer. Make sure the printer is OFF, and remove the power cable. 2. Lift up the Top Cover.

  • Page 70: Releasing/Replacing The Print Head

    The print head on the printer is a user-replaceable item. If it becomes damaged for any reason, it can be easily removed and replaced. Contact your local SATO representative for information on obtaining a new print head. You will also need a No. 2 Phillips screwdriver (a magnetic tip is helpful) for the replacement procedure.

  • Page 71: Cleaning The Sensor

    5. Use the cotton swab to clean any foreign matter from the exposed surface of the sensor by inserting the cotton tip in the paper slot and briskly cleaning it with a back and forth motion. CT4i Series Operator Manual...
  • Page 72 Unit 6: Maintenance CT4i Series Operator Manual...

  • Page 73: Sato Group Of Companies

    Section 7: SATO Group of Companies SATO GROUP OF COMPANIES CT4i Series Operator Manual Page 7-1...

  • Page 74: Sato Group Of Companies

    20090 Cusago, Milano, Italy Bund Garden Road, Pune. 411001, India Tel.: +39-02-903-944-64 Tel: +91-20-4014-7747 Fax: +39-02-903-940-35 Fax: +91-20-4014-7576 Email: info@it.satoeurope.com Email: technical@satoasiapacific.com www.satoeurope.com www.satoasiapacific.com • Latest contact information of worldwide SATO operations can be found on the Internet at www.satoworldwide.com...

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