Figure 6-6 Acd Queue Announcement And Music Patterns; Flowchart - Toshiba Strata DK40 Programming Manual

Automatic Call Distribution
Queue Pattern Options 1, 2, and 3 are shown in the following diagram.
Flowcharts 6-8~6-10.
QUEUE
Announcement 1
PATTERN 1
Code 1
Go back to repeat announcement 1
assigned in Code 5 above, no
overflow point OP0 in Program 14-5XX0.
QUEUE
Announcement 1
PATTERN 2
Code 1
QUEUE
Announcement 1
PATTERN 3
Code 1
1940
XX=ACD Group

Figure 6-6 ACD Queue Announcement and Music Patterns

6-28
Program 14-3 Announcement/Music Port and Queue Pattern
Code 4
Music Source
Program 11-51
Timer
Or Overflow point OP1
in (Program 14-5XX1).
Code 4
Music Source
Announcement 2
Program 11-51 Code 3
Timer
Go back to repeat announcement 1 or 2
assigned in Code 5 above, no
overflow point OP0 in Program 14-5XX0.
Code 4
Music Source
Announcement 2
Program 11-51 Code 2
Timer
Code 4
Music Source
Program 11-53
Timer
Or Overflow point OP2
in (Program 14-5XX2).
Code 4
Music Source
Announcement 3
Program 11-52 Code 3
Timer
Go back to repeat announcement 1, 2 or 3
assigned in Code 5 above, no
overflow point OP0 in Program 14-5XX0.
Strata DK40 Programming Manual Spring 1999
For more details, see
Code 4
Music Source
Program 11-53
Timer
Overflow point OP3
Or
in (Program 14-5XX3).