Program 39 Flexible Button Assignments For Acd Telephones - Toshiba Strata DK40 Programming Manual

Automatic Call Distribution
Program 39
Flexible Button Assignments for ACD Telephones
Initialised Default:
(QWHU 3URJ 0RGH
SELECT = Port Number or Range.
To add a port range, enter XXX
Press Button/LED to be defined.
Toshiba highly recommends that you enter the button keystrip names exactly as shown in the
left column, since these button names are used in the ACD Agent and Supervisor Guides.
ACD Feature
Button Feature
Designation Code
Log In/ 451
Log Out
(Agent)
Log in/ 451
Log Out
(Supervisor)
3'1
Program
[PDN] or
Pooled
or
Line Group
Button in
3RROHG /LQH
Program 39
*US
Work Unit 444
ACD Pickup 446
6-48

Program 39 Flexible Button Assignments for ACD Telephones

Logical port number = physical port number
Program 90, 91-1, or 91-9 initialises Program 02
0 6SNU 6 < +ROG 0 6SNU
* *
XXX (low port high port)
Processor
DK40
Program
on Agent
Telephone
X
X
X
X
&
[PDN] Port Range
000~027
Program on
Supervisor
Telephone
Used by Agents to Log In/Out.
Log In/Out + ZZZZ
(ZZZZ = Agent ID code)
X Used by Supervisor to Log In/Out
Log In/Out + YYYY
(YYYY = Agent ID code)
Each Agent telephone must have a unique,
single-appearing [3'1] or 3RROHG /LQH *US
button to receive and originate ACD calls.
When the Agent logs into an ACD Group from
any [PDN], that [PDN] is the active ACD Button
on the Agent telephone.
(Supervisor telephones do not require a unique
[3'1] or 3RROHG /LQH *US button unless the
Supervisor telephone will be used as an Agent
telephone periodically.)
Enables the Agent to peg an ACD call with an
account number that will be sent to a SMIS
personal computer and/or SMDR device.
X Provides ACD call pickup within the Group. The
Agent must be logged into the same Group in
order to pick up the ACD call. The Pickup call is
considered an ACD call on the MIS status
report.
Strata DK40 Programming Manual Spring 1999
+ROG 0 6SNU & & +ROG 0 6SNU &
CODE =
Enter the appropriate feature code.
See the Feature Code Table below.
Notes
& +ROG