Auto Attendant Announcement Recording Recommendations; Direct Inward System Access (Disa) Security Code - Toshiba Strata DK14 System Administrator Manual
Strata dk digital business telephone systems
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Also See for Strata DK14:
- Installation and maintenance manual (724 pages) ,
- General description manual (514 pages) ,
- Programming manual (424 pages)
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Setting System Parameters
Direct Inward System Access (DISA) Security Code
When calling the Auto Attendant, callers can access DISA by dialing
recommends that you do not include this information in the Auto Attendant
announcement.
CAUTION!
Auto Attendant Announcement Recording Recommendations
Primary announcements are played to the caller when the Auto Attendant first answers a
CO line. Secondary announcements (optional) are played to the caller after dialing a busy
or unanswered station. Announcements should be kept as short as possible to allow fast
call handling, and to eliminate overflow situations. Typical announcements should run
between 10 and 20 seconds. Both primary and secondary announcements should play the
Auto Attendant dialing plan options.
If many CO lines ring the Auto Attendant (heavy traffic), multiple announcement
machines can be installed to accommodate quick answer of incoming calls.
Announcements can be up to 60 seconds in length. The system can support up to four
primary announcements and up to four secondary announcements, thereby making a 15-
second call answering time possible. All primary announcements should play the same
message/dial prompts, and all secondary should play the same secondary announcement.
Follow the announcement device manufacturer's instructions to record the auto attendant
announcements.
Direct Inward System Access (DISA) Security
Code
The Direct Inward System Access feature is used when calling into your system from the
outside. This feature is available on certain CO lines and from the built-in Auto Attendant.
Assignments are made by the system programmer. CO lines can be DISA lines in the Day,
Day 2, or Night mode, or any combination of these modes.
4
Make sure that your system DISA security code is set and protected.
This is necessary to prevent unauthorized outgoing DISA calls from
being charged (billed) to your company's telephone lines. See the
instructions,
"Direct Inward System Access (DISA) Security Code" on
Page 4.
. Toshiba
Strata DK System Administrator's Guide 4/99
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