Program 35 Station Class Of Service - Toshiba Strata DK40 Programming Manual

Automatic Call Distribution
Program 35
Station Class of Service
To allow Agent Help (assistance) calls to busy Supervisor telephones, enable Busy-Station-
Transfer (LED 20-ON) on Agent telephones and Busy-Station-Ring (LED 19-ON) on
Supervisor telephones. Supervisor telephones should have more than one [PDN]
39) to receive Agent Help calls when the Supervisor telephone is busy.
See Page 3-76
Program 35 Overview
LED 19: Busy Station Transfer (BST), LED 20 / Busy Station
Ringing (BSR)
BST and BSR operate together to ensure that a busy digital or electronic telephone station
always receives transferred line calls along with LED and tone indications. The station or
Voice Mail (VM)/auto attendant device that transfers the call must be programmed with BST
(LED 20 ON) and the station port that receives it must have BSR (LED 19 ON).
When a busy station with BSR receives a transferred call from a station or VM/auto attendant
with BST, there will be a muted repetitive tone (1 second ON, 3 seconds OFF) at the busy
station and the intercom LED will flash at the ringing rate until the station transferring the
call hangs up. When it does hang up, the call will then camp-on to the busy station. The busy
station will be alerted of the camp-on by a camp-on tone (five quick tone bursts), the
exchange line LED will flash at the exclusive hold rate, and a message ("CAMP-ON X", X =
the line number) will appear on the LCD (if equipped). Among other applications, one in
which a VM/auto attendant device that transfers calls to a typically busy answering position
station will benefit from this feature-some auto attendant devices cannot transfer a call to a
busy station if BST and BSR are not activated.
Notes
LED 18: Automatic Hold
When enabled, (LED 18 ON), station users with Exchange /LQH buttons can place an
Exchange line or [DN] call on hold, then call another line or station just by pressing another
Exchange /LQH or [DN] button and dialling the number. If Automatic Hold is not allowed
(LED 18 OFF), users can put calls on hold and place calls, but they must press the +ROG
button before accessing another line or [DN].
Notes
6-46
for the programming record sheets.
A BST station receives ringback tone, instead of busy tone, when transferring a call
to a busy BSR station.
Do not assign BST/BSR to built-in Auto Attendant announcement ports.
BST (LED 20 ON) should be assigned to all ACD agent telephones and BSR (LED
19 ON) should be assigned to all ACD supervisor telephones to allow agent
assistance calls to supervisor telephones that are busy.
LEDs 01, 02, and 04 must be ON to allow the Telephone's Message Waiting LED to
function with voice mail—even if the Telephone is not an LCD type.
Exchange line or internal calls that appear on the [DN] buttons will automatically
hold when accessing another line.
Toshiba recommends that the 5HOHDVH DQG $QV button be provided via
Program 39 to telephones programmed for Auto Hold.

Program 35 Station Class of Service

Strata DK40 Programming Manual Spring 1999
(Program